Stayed there for only one night and was treated exceptionally well. The staff were friendly and helpful. After checking out, I had left something behind. AN Kimleang went over and above to ensure that I had received what I left behind. I would come back specifically because of the way I was treated by An Kimleang ! Highly recommend !!!
I really enjoy the view and facilities in this hotel, however, not their staff. After checking into our room, my family and I decided to go swimming at the pool. We decided not to call the shuttle van as our room is just a few minutes walks to the pool area. As we walk to the pool, their staff were looking up and down as if they don't think we have enough money to stay in their hotel. I didn't mind about that much as i thought perhap they didn't expect guest on weekdays. But things just get worse. When we reach the pool, my sibling decided to went into the pool with his shirt on since he doesn't feel confident enough to take it off and let alone under the hot weather. I explained to them the situation, and they seem to feel offended and started to keep their eyes on us as if we could possibly steal their pool away. They even decided to walk back and forth on the stair on top of my parents' head when they clearly see them resting there and they could have avoided the path. I really like the guy that gives us a tour around the hotel in the shuttle van. He seems to be very attentive to his job and kind. Overall, please take a good train on your staff and decurity that work at the pool area. They seems nothing but wild uninformed lives.…
I like the see view that I can see through my window while staying here. Friendly staff and the location is great too. The surrounding environment is quiet too, which is great for people who do not want any noise.
We have a family trip to hotel, Staff very warm welcome. Breakfast was delicious and have plenty of choices, Rooms are big at Sea Pavilion, very nice sea view from room at main building, beach very clean, Ocean pool and hotel beach was fantastic kids very enjoyed. My uncle was not well on our departure date and front office team very efficiency in emergency helping. big thanks to hotel team and we will stay again on next visit.
Positive: 1. I was staying on the 3rd floor with garden view. The room and bathroom were clean. The AC worked properly. 2. Outdoor pool which faces the beach is large and well designed. The indoor pool is small, but acceptable. 3. Hotel premises is broad and there are so many big and small trees. 4. The environment is fresh. There are also birds and monkeys living within the premises. I'm scared of the monkeys >< 5. There are halls for holding events. We did rent a big one for our party. The food is acceptable. 6. The hotel is connected to the beach. Suitable for team building activities. Negative: 1. Front desk staff didn't really smile and acted like they didn't want to talk to us. I don't understand why. 2. Staff standing outside the party hall were rude and flirtatious. 3. There were not many security guards, so better not to walk alone at night. There are so many trees and very dark at night. 4. Checking in and out process was quite slow even though we already booked in advance.…
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