Horrible stay didn’t get any rest the train is horrible and it sounds like it’s going thru your room would not recommend to anyone if you want a good night rest.We worker had no idea what he was doing.
The hotel is built right beside train rails that goes by at night several times. They are not showing you this part of the hotel on their pictures. Stay away !! There are other much better hotels at their rate. The hotel smells bad from moisture .
We have stayed at this hotel for the 4th of July and New Years. Our dog is afraid of firework sounds. Irvine doesn’t allow fireworks. We live 15 minutes from here. Hotel is comfortable and fairly clean.
Lobby was nice but the rest was very unwelcoming. Raw, unfinished concrete building, especially inside made my kids uneasy. Massive depression in the beds made sleeping difficult. Breakfast was decent
The rooms are okay, but the carpet needs to be cleaned and/or replaced. Some of the showers and faucets leak/drip, the elevators tend to be very dirty. Overpriced for what you get, especially since it is next to the train track. The silo rooms are roomy and rather cool if you appreciate the architectural uniqueness and creativity. The rooms in the main building are smaller very ordinary and not the best for privacy. The train side of the building can be a bit loud but the parking lot side isn't bad and surprisingly tolerable. The manager, Maureen, is horrible. I was quoted a price by the reservation line (where it's stated that they "guarantee the BEST rate") and then charged $30 more at the front desk. When I disputed the issue they refused to honor the first rate and when I called customer care to report the issue, Maureen tried to ban me from ever staying at the hotel again and she has been extremely unpleasant ever since. During another stay, I attempted to extend my stay unexpectedly by one night due to having an ill child and they refused to allow me to stay because it was my "fourth day there and hadn't had my room serviced yet"... this happening after staying there MANY times (Diamond level Wyndham Rewards member) without a single complaint or issue and always leaving the room in very good order (not only a nurse but former Girl Scout Leader - "always leave it cleaner than you found it")... I even separate my recyclables and frequently discard my own trash; so there is absolutely no way it is an issue with me but the manager pushing policy just to be difficult. The breakfast buffet is your usual continental breakfast, complete with fruit, yogurt, pastries and a waffle maker. Coffee is good and they have juice too. The staff in the dining area is very friendly and quite helpful when you need it. Since Wyndham took over earlier this year the overall feel of quality has improved and the staff has been great, aside from the manager of course. On a strong positive note, it's clear the manager makes the staff uncomfortable with her practices by the way they respond to these issues. It's very obvious they know it isn't right. Natalie, Ron and David are all VERY helpful, professional and kind. You're off to good start if one of them checks you in or is assisting you during your stay. In summary, beware if you ever complain about anything to corporate or customer care because this manager will make your stay difficult and unpleasant forever moving forward. Completely unprofessional and I am shocked that higher-ups allow this kind of thing to happen. In all my many years of staying in hotels, I rarely if ever, have my room "serviced" (it's a privacy issue and something I just don't feel I need) and I have NEVER had any hotel tell me that it is a requirement for staying with them. Makes you wonder what the real motive is behind the demand!…