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BEST WESTERN Airport Plaza Inn

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BEST WESTERN Airport Plaza Inn
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311 Reviews from our TripAdvisor Community

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Showing 248: English reviews
Sun Prairie, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We stay at this motel every time we fly into LAX due to the convenient location to the airport and taking the motel shuttle bus that is offered anybody who stays at the motel- The motel itself will need to be updated in the future at it is showing it's age but it was explained to us that there is... More 

Review collected in partnership with Best Western

Helpful?
Thank juliecC8122CY
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear JuliecC8122CY, Thank you very much for your Trip Advisor Review. Our customer's experience and feedback helps us clearly understand which departments need improvement. Thank you so much and we hope to see you in the future. Thanks! More 

Moscow, Idaho
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

The bad: The shuttles are totally unreliable. We were set for a 4:30 shuttle (on a 6:00 fight) but the bus didn't arrive until 4:55. The manager responded with phrases like 'have you guys travelled? You should be used to inconvenience by now.' or 'It's a free service we offer- what do you expect?' Extremely rude and unhelpful. The 'non-smoking... More 

Helpful?
Thank David R
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear David R, I would like to take this opportunity to thank you for your Trip Advisor Review. I also would like to apologize for the shuttle service issues and the poor customer service you received. Your review will be shown to upper mangement and ownership to ensure this does not occur again. More 

Navi Mumbai, India
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The best part of the hotel is its location as it is very close to Los Angeles International Airport and they have a complimentary shuttle to and from the airport. Complimentary breakfast is good though the spread is limited. There are many other fast food joints nearby. Staff is helpful and they could arrange sightseeing tours very easily.

Helpful?
Thank SanjoyChoudhury
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear Guest, Thank you for taking your precious time to review your recent. Your feedback is greatly appreciated and the entire staff is happy to hear you enjoyed your stay. Thank you so much! More 

Austin, United States
2 reviews
4 of 5 stars Reviewed August 21, 2016

We were needing to stay at a location close to LAX for an early departure. We had been staying with family that lived further away. Best Western was close to LAX, easy to get to there, and I knew we would have a quality place to sleep and good breakfast in the morning to start with.

Review collected in partnership with Best Western

Helpful?
Thank Michael H
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear Michael H, On behalf of the staff at the Best Western Airport Plaza Inn, I would like to thank you for your business and for taking your precious time to review our establishment. Thank you so much for your input and feedback, and we hope to see you in the future. More 

Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed August 20, 2016

I stayed at this Best Western for one night due to an early flight out of LAX. The rooms were clean and the staff was nice. There are some fast food restaurants nearby and a shopping center and coffee shop within walking distance. There is an airport shuttle although I didn't use it.

Helpful?
Thank 1Calitraveler
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear 1Calitraveler, Thank you very much for reviewing our property and giving input on your overall experience. We are grateful for your feedback and business. Thanks again and have a wonderful summer. More 

Sterling, United States
1 review
1 of 5 stars Reviewed August 17, 2016

Hands down the worst stay I have had in years. Very slow airport shuttle, poor communications from staff, extremely moldy smelling room, and then - no coffee at breakfast. None. What is left to be positive about? Yes, the place was clean and it didn't burn down. No earthquakes or forest fires either. I know I'll stay away from it... More 

Review collected in partnership with Best Western

Helpful?
Thank Michael B
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear Michael B, I would like to take this opportunity to thank you for your business, and also thank you for your Trip Advisor Review. On behalf of the staff, I also want to apologize for the each and every problem that your endured during your stay. I am truly sorry for this, and your experience will be shown to... More 

1 review
5 of 5 stars Reviewed August 14, 2016

This was a great stay. close to the airport with WifI and parking place. We did not use the breakfast as we stayed only one night. The hotel is close by the airport and has a free shuttle service; no stress to reach the LAX-airport within 15 minutes. We got a free upgrade to the bridal suite with a jacuzzi... More 

Review collected in partnership with Best Western

Helpful?
Thank Pahladsingh
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear Pahladsingh, ON behalf of the entire staff, I would like to thank your for your Trip Advisor Review. Your feedback and business is greatly appreciated, and the entire staff is happy to hear you had a pleasurable stay. Thank you so much, and we hope to see you soon. More 

Lawton, Oklahoma
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 13, 2016 via mobile

We arrived on a delayed flight in to LAX after midnight with our next connecting flight at noon. We just wanted an inexpensive, clean room to shower and get some rest.   This hotel was a great find. The agent at the desk was friendly and helpful.  Having had such a long travel day I wasn't at my best for... More 

Helpful?
Thank royalinok
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear royalinok, Thank you so much for business, and also for reviewing your recent stay. We are happy to hear that you had a great stay and we look forward to seeing you in the future. Thank you so much1 More 

Cali, Colombia
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed August 4, 2016 via mobile

For me, the most important thing with an airport hotel is a regular shuttle service. Unfortunately this hotel has a shuttle service but you have to call for it which inevitably means a long wait. Worse still, we didn't know that and so after 30 minutes waiting, another best western shuttle told us you had to call and offered to... More 

Helpful?
Thank ajarvis_12
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear ajarvis_12, On behalf of upper management and the entire staff, I would like to apologize for the inconvienece and problems that occured with our shuttle service. I am truly sorry about this situation and your review will be shown to the entire staff to make sure this never occurs again. More 

Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 24, 2016 via mobile

Built in the old 1960 urban style (parking on ground floor courtyard with rooms up above) this hotel is showing its age and lack of sound insulation, much like sleeping curbside if your room is in the front. Staff is friendly enough but cannot overcome the age and location of the facility. Now we understand why it cost so much... More 

Helpful?
Thank Milton Y
Lance P, Guest Relations Manager at BEST WESTERN Airport Plaza Inn, responded to this review

Dear Milton Y, Thank you so much for your business and I would also like to thank you for your review. I would like to apologize for any problem or inconviences thst occurred during your stay. Your feedback will be used to ensure the proper improvements are made. Thank you! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about BEST WESTERN Airport Plaza Inn

Address: 1730 Centinela Ave, Inglewood, CA 90302-1027
Location: United States > California > Inglewood
Price Range: $102 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Airport Plaza Inn 2*
Number of rooms: 58
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Also Known As:
Best Western Airport Plaza Hotel Inglewood
Best Western Inglewood
Inglewood Best Western
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