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Holiday Inn Express & Suites Indio

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#4 of 16 Hotels in Indio
Certificate of Excellence
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125 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Ontario, California
Reviewed 3 days ago NEW

Facility is very clean and neat. Staff is very accommodating. Breakfast was very good with a good selection of items. Room was large with many electrical outlets for computers and chargers. Less than a 1/4 mile from Fantasy Springs Casino.

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Helpful?
Thank Dwayne L
Reviewed 2 weeks ago via mobile

I booked this hotel because I was attending the Desert Trip concert. The price per room was outrageous. Definitely way over priced due to concert demand. However with that said the hotel was great. The rooms were nice and clean. The customer service was good. The free breakfast buffet was awesome. It was always stocked well with good food.

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Helpful?
Thank Susan J
Selene-Caro, Manager at Holiday Inn Express & Suites Indio, responded to this review

Dear Susan J, Thank you so much for your kind words. We are so happy you enjoyed your stay and our accommodations. It is common practice in the hospitality industry for prices to change during special events. We thank you for your understanding and look forward to seeing you next year again.

Frankfurt, Germany
Reviewed 2 weeks ago

We arrived after a 12 hrs flight and the first thing the receptionist said with an attitude that we should wait until she finished her lengthy phone call. Ten minutes later we asked for a room in the rear (not facing tbe highway) and the answer was that the type of room we booked (reward nights) was not available in...

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Helpful?
Thank Carlos C
Selene-Caro, Manager at Holiday Inn Express & Suites Indio, responded to this review

Dear Carlos C, I appreciate you bringing this to our attention. We want to make every one of our guests feel welcome and we failed to do so with you. On behalf of my entire staff, please accept our sincerest apologies. If there is anything we can do to recover your business please feel free to reach out to me...

Mesa, Arizona
Reviewed 3 weeks ago

Stayed there for 3 nights for a square dance festival at the Fairgrounds. The property is only a little over 2 years old and is a wonderful place to stay. The rooms are clean and quiet, A/C works very well, and the entire property is immaculately maintained. Breakfast was hot, plentiful and had a good variety. The staff at the...

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Helpful?
Thank Bill R
Selene-Caro, Manager at Holiday Inn Express & Suites Indio, responded to this review

Dear Bill R, Thank you so much for the 5/5 and your kind words. Our staff will be excited to hear that their hard work is appreciated. Hope you had a great time at the square dance festival and that we have the opportunity to serve you again in the near future.

Reviewed October 27, 2016 via mobile

My stay was very good, especially considering it a last-minute stop. The rooms come equipped with a mini-fridge and kuerig coffee stations. The breakfast had quite a bit to offer: eggs, bagels, cereal, sausage, pancakes, yogurt, and cinnamon rolls! The rooms smelled very clean and were presented very cleanly too. Within walking distance to the Fantasy Springs Casino! Highly recommended.

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Helpful?
Thank Shanana g
Selene-Caro, Manager at Holiday Inn Express & Suites Indio, responded to this review

Thanks Shanana g !! It's great to know our staff's hard work is appreciated and noticed. They will be happy to hear about your comment. Thank you so much for taking the time to let our future guests know about your experience. We hope your travels bring you our way again.

Deming
Reviewed October 19, 2016 via mobile

This Holiday Inn provides the same great quality and service as any other one I have stayed at. The rooms provide ample space and modern luxuries that a traveler could need. My room was comfortable and quiet. This hotel is also located close to freeway access and down the street from a local casino. The only problem that I could...

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1Thank Gordon G
Selene-Caro, Manager at Holiday Inn Express & Suites Indio, responded to this review

Thank you Gordon G for your kind words. We are pleased to hear you enjoyed your stay and that you are loyal to our brand, we sincerely appreciate it. In regards to the parking for your trailer there is a large parking area between us and our neighbor hotel that is shared and it has ample parking for trucks with...

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed October 17, 2016 via mobile

We can always count on Holiday Inn Express, no matter what location, for friendly service, clean rooms, nice grounds, and for being pet-friendly. In addition, they always provide a complimentary breakfast buffet and a daily newspaper.

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Thank A TripAdvisor Member
Selene-Caro, Manager at Holiday Inn Express & Suites Indio, responded to this review

We feel proud to hear you can always count on our brand. We sincerely appreciate your loyalty and hope your travels bring you back our way soon. Thank you for giving us the opportunity to serve you.

Oro Valley, Arizona
Reviewed October 6, 2016

We have stayed here before because they have always been pet friendly.Pet friendly on this trip, however on our return trip approximately 4 weeks later, I called to make another reservation and was told, not pet friendly(???) so had to book elsewhere. Not happy about that at the last minute, especially when I actually have invested in stock in the...

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Helpful?
Thank SharonLDRN
Selene-Caro, Manager at Holiday Inn Express & Suites Indio, responded to this review

Dear SharonLDRN, We thank you for your being a part of our stock holder family and for bringing this to our attention. However, I do need to clarify that we ARE a pet friendly hotel and always have been. I apologize if you were misinformed and further more if this caused you to book elsewhere. Also our suites do have...

Twentynine Palms, California
Reviewed September 18, 2016

We arrived at the facility at 3:45 PM. There were two other couples checking in at the same time. We were unfortunate enough to get Maria as our receptionist. She was clearly overwhelmed. I asked if our room was on the non-freeway side and Maria went into a long dissertation about how complicated the process was to change rooms and...

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Helpful?
Thank mandjeffrey
Selene-Caro, Manager at Holiday Inn Express & Suites Indio, responded to this review

Dear Mandjeffrey, On behalf of our entire team please accept our apologies for this incident. We are terribly sorry for Maria's behavior, this is not how we want our staff to represent our Hotel and we will work with her to improve her customer service skills. We thank you for your patience and understanding. We hope you will allow us...

Stoke-on-Trent, United Kingdom
Reviewed August 23, 2016

Very good room, well kept with comfortable beds, the location is a little remote from the center of Palm Springs area, but close to the main express way. Next door to a casino. Breakfast is simple fair but the room gets very crowded.

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Thank lazerblazer1984
Selene-Caro, Manager at Holiday Inn Express & Suites Indio, responded to this review

Thank you Lazerblazer1984 for choosing to stay with us during you travels and for taking the time to post your review, we truly appreciate it. Come back and see us again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Indio

Address: 84054 Indio Springs Dr, Indio, CA 92203-3402
Location: United States > California > California Desert > Indio
Price Range: $110 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Indio 2.5*
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express & Suites Indio staff and other travelers.
4 questions
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San Diego, California
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Indio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The best choice is to simply avoid this hotel”
 of 5 bubbles CarlosC172, 2 weeks ago | Read review
“Upper floor opposite of freeway.”
 of 5 bubbles BillR703, 3 weeks ago | Read review
“Stay away from rooms on the west side, sunset is really hot at 100 degrees.”
 of 5 bubbles 778richarda, Jul 22, 2016 | Read review
“Stay far away from the first floor !!!”
 of 5 bubbles serenity71, Jul 6, 2016 | Read review
“This is the last place that you should choose.”
 of 5 bubbles PHIL5E, Jul 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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