...A surprising junior suite upgrade for Gold Elite was always greatly appreciated, but even the other basic king room I stayed in was on the larger side and well decorated...

...The coffee table had some kind of smears on it...

...Ice & water fountain by pool...

...Rooms The good: Rooms were clean, well appointed, comfortable, everything in working order...

...The rooms were well appointed, clean, and spacious...

...Bar was nice and room was cool...

...Rooms are very nicely decorated and on this time I overlooked the pool area...

...The rooms were large but sterile with no atmosphere...

...The large balcony is a big deal and would suggest you book it see pics...

I booked the studio suite with King bed, sofa bed, living space with 2 LCD TVs, and the room size on website is shown 640 sqft, but the actual size is 500 sqft that I measured by engineer measurement equipment. And the bad experience was that I paid expensive price for studio suite but mu sister-in-law paid 2 queens bed standard room but somehow she got the suite bigger than mine because she booked directly on this hotel website, and I was treated differently because I booked the suite via Chase Sapphire credit travel... I talked to hotel manager Daisy Cano about why I paid more but get smaller room then the one paid less... She tried to avoid everything I said and just told me if I want the suite, I should pay thousands to get the suite, my room is not the high price to be the big suite... Very unhappy and feeling like I got scam in this hotel...

This hotel needs a little bit of an update... Pros Spacious room with 2 TVs... (King suite) Large bathroom with Jack & Jill sinks... In room fridge & coffee maker (no kettle) Staff around pool really pleasant & nice... Carpet in bedroom very tired & didn’t look/feel particularly clean... Room noise from room next door... No one showed you to the room, just here’s your keys off you go!... No one to help take the bags from the room when leaving...

...I was kind of disappointed at how dirty the room was considering the amount I paid for it...

...Housekeeping did a great job in keeping the inside and our suite clean...

...Rooms The good: Rooms were clean, well appointed, comfortable, everything in working order...

...The room was clean and the beds soft!...

...Good, had the potential to be great… Booked 2 rooms for 3 nights for 4 kids and 2 adults...

...The rooms were well appointed, clean, and spacious...

...The rooms were spacious, clean and quiet, which made for a great nights sleep... We had a slight hiccup with room service room morning and they compete the whole breakfast plus gave us an extended checkout free of charge...

...Rooms are very nicely decorated and on this time I overlooked the pool area...

...If the additional 20 dollars a day is crucial for the business, include it in the room. It is deceptive to promote a room rate, and then add to it!...

...Absurdly far rooms from the elevator... Had to move rooms due to noise; no robes or slippers in the room... The rooms were large but sterile with no atmosphere...

...Provided with hotel map that was hard to read due to amateurish design Room: booked king room for 3 adults though sofa bed mattress was bare and no linen found in room. After calling front desk, linen was dropped off outside room without knocking to let us know it had arrived, we had to make up the bed ourselves... No robes available in room which should be a basic amenity for a resort... Garbage left for considerable time in hallway outside several rooms...

...Used 3 SNA for room with larger balcony versus the juliet. Front desk (extremely nice and efficient) told us there are only 4 of these room per floor facing the pool so was very good upgrade versus a 2 room suite... Top floor room close to elevators, all rooms are renovated, spotless and everything worked plus bathroom is huge... FREE laundry (2 rooms) one washer/dryer in each...

...Having visited this hotel many times over the years it seems that the cleanliness standards have dropped...

This was my third time staying at this property...

...From not only checking in well beyond the 4pm time they promise (and yes that was me - the person who paid for more than 22rooms), to laughing at me when I said it was prepaid, to calling me the wrong name on my welcome card, to a laughable reward program that values people who are considering time share more than those spending actual money at their resorts - the service was atrocious...

...Lisa at check-in was more than gracious as she acknowledged our premier Marriott status and issued an early check-in and an upgraded room with a view of the pool and the Santa Rosa mountains...

...They really know how to make guests feel taken care of and special... Great clean and spacious rooms with great A/C... Cons: Pre-covid there were more complimentary nice touches like anniversary or birthday surprises in the room, but now everything is charged at a higher rate which feels off putting...

...The rooms are comfortable and fairly large compared to competitors... Beds were comfortable and the rooms were clean and functional...

...And the bad experience was that I paid expensive price for studio suite but mu sister-in-law paid 2 queens bed standard room but somehow she got the suite bigger than mine because she booked directly on this hotel website, and I was treated differently because I booked the suite via Chase Sapphire credit travel. I talked to hotel manager Daisy Cano about why I paid more but get smaller room then the one paid less... She tried to avoid everything I said and just told me if I want the suite, I should pay thousands to get the suite, my room is not the high price to be the big suite... Very unhappy and feeling like I got scam in this hotel...

...I was kind of disappointed at how dirty the room was considering the amount I paid for it...

...Cons Small balcony, no chairs or table to sit out on...

...Glad we chose this over the Hyatt and will definitely return when visiting Palm Springs area again...

This review is for the Cava restaurant, which was painfully awful... On top of that, the server charged the wrong credit cards, and one of them twice...

...A long line to get even a cup of espresso at the coffee shop...

...But the true value of our stay was in the property itself... Yes, the resort is a bit on the expensive side but it’s worth every cent!...

...So, a few minor issues, but generally a great stay, and good value...

...was super as well, great info and tips about the property...

...If the additional 20 dollars a day is crucial for the business, include it in the room. It is deceptive to promote a room rate, and then add to it!... That's like charging more for cleanliness, for Pete's sake... I can stay at many other Marriott properties and not be charged for "the privilege" and driving there and parking... Or, perhaps, this is an additional stealth "resort fee" (?...

...Resort fees + parking fees?? I was there for a conference at a neighboring hotel, spent little time in the hotel except to sleep and didn't use any of the amenities so asked for my resort fees to be adjusted accordingly and was rudely told no...

...Used 3 SNA for room with larger balcony versus the juliet... Platinum gets free continental breakfast at Cava or can opt for full buffet at $10 pp, do the full buffet as its extraordinary and the omelet station is fantastic...

...Did not align with expectations for a resort or Premium Marriott property...

...Also unsure the need to charge for parking with such vast space Despite those concerns expressed still a nice place to stay...

...A prepayment requirement was all they successfully followed up on...

...Spa was closed on a Tuesday which was a big of a disappointment...

...Cons: Pre-covid there were more complimentary nice touches like anniversary or birthday surprises in the room, but now everything is charged at a higher rate which feels off putting...

...Reasonably priced for the area and has lots of amenities...

...The pool was so clean & really huge...

...No line or special desks at the lobby for Marriott membership to check in...

...(King suite) Large bathroom with Jack & Jill sinks... Ice & water fountain by pool...

...Housekeeping did a great job in keeping the inside and our suite clean... The other half was deducted because the pool team appeared to be less interested in keeping up with the cleanliness - trash from the day before still in the pool area the next morning...

...Rooms The good: Rooms were clean, well appointed, comfortable, everything in working order...

...The room was clean and the beds soft!...

...The rooms were well appointed, clean, and spacious...

...The bar service was always good, the pool area was clean, and the room was clean and comfortable...

...The rooms were spacious, clean and quiet, which made for a great nights sleep...

...That's like charging more for cleanliness, for Pete's sake...

...Top floor room close to elevators, all rooms are renovated, spotless and everything worked plus bathroom is huge... Housekeeping excellent came early and left us extra towels each day... The property and grounds are well kept, it was extremely busy with tons of kids for tournament but never saw any lack of service... FREE laundry (2 rooms) one washer/dryer in each...

...After calling front desk, linen was dropped off outside room without knocking to let us know it had arrived, we had to make up the bed ourselves... No robes available in room which should be a basic amenity for a resort... Cleanliness: Large white stain on sofa...

...Having visited this hotel many times over the years it seems that the cleanliness standards have dropped...

...It is one of the best hotels we've ever stayed in...

...Great clean and spacious rooms with great A/C...

...Beds were comfortable and the rooms were clean and functional...

...And the bad experience was that I paid expensive price for studio suite but mu sister-in-law paid 2 queens bed standard room but somehow she got the suite bigger than mine because she booked directly on this hotel website, and I was treated differently because I booked the suite via Chase Sapphire credit travel. I talked to hotel manager Daisy Cano about why I paid more but get smaller room then the one paid less... No line or special desks at the lobby for Marriott membership to check in... Loyal customer like me was treated like strangers in here...

Fantastic stay and I wished I could stay for more than one night. Checked in late evening on a moderately packed mid-week night but no lack of service staff from gate to parking to check in... The pool area was well lit and family friendly with a lot of choices for activities, and was closed at the right time(thank god) to avoid bothering guest resting early... Glad we chose this over the Hyatt and will definitely return when visiting Palm Springs area again...

Our Board retreat was a successful one thanks to a great team. A huge thank you for going above and beyond... Huge thank you to: Dino Pedroza Abril Betancourt Jose Lechuga Servers: Eva Rodriguez Graciela Sandoval Guillermo Esquivel Maria Luis Franco Bars: Estella Valenzula Armando Solares...

...We had a reservation at 8 but the server didn’t take our food order until 8:45... I ordered the cava bubbly, which they served to me in a Chardonnay glass and it didn’t have any bubbles... On top of that, the server charged the wrong credit cards, and one of them twice...

...Rooms The good: Rooms were clean, well appointed, comfortable, everything in working order... Food The good: I ate room service breakfast, lunch from the coffee shop, dinner from the Cava restaurant... The food service did not seem to be scaled for the crowd size...

...This place was perfect for families with young children... Food and drink service by the pool was great and we enjoyed breakfast at Cava during our stay... The rooms were well appointed, clean, and spacious... Our two young kids slept on the sofa bed which was surprisingly comfortable (and conveniently, there is extra bedding and a pillow in the closet)...

...Good, had the potential to be great… Booked 2 rooms for 3 nights for 4 kids and 2 adults. Pool service was slow but polite, dinner service was slow and mistakes made, but again, polite...

...The bar service was always good, the pool area was clean, and the room was clean and comfortable... This happened about 4 times in different times of the day... Also, it seems like the on-site restaurant could use a manager, as there were times where there was a wait to be seated, while staff could be seen wandering, or browsing their phones... Went to the front desk for a copy, but as mentioned above, would require a 10–15-minute wait...

...The rooms were spacious, clean and quiet, which made for a great nights sleep... The customer service was also top-notch... We had a slight hiccup with room service room morning and they compete the whole breakfast plus gave us an extended checkout free of charge...

...Johnetta at the front desk was SUPER !! She gave us some great tips, and was wonderful to deal with... Destiny was our server during dinner, super fun and energetic, eating outside by the fire pits was great :) Maria at the breakfast buffet was so so nice, super friendly and very accommodating... was super as well, great info and tips about the property... We enjoyed our stay so much, we returned a few nights later for a 2nd stay...

Daisy Cano at the front desk went above and beyond to answer our questions and make sure we had everything for my client's business trip both before and during our stay... Great customer service - appreciate her help!...

...Received very poor service from two different servers at The Place (lobby bar/restaurant)...

Sat evening 6pm arrival for 3 night stay, check in is through the doors to right of main entrance which makes everything easier... Front desk (extremely nice and efficient) told us there are only 4 of these room per floor facing the pool so was very good upgrade versus a 2 room suite... We received a dessert plate and bottle of prosecco for our anniversary... Housekeeping excellent came early and left us extra towels each day... Platinum gets free continental breakfast at Cava or can opt for full buffet at $10 pp, do the full buffet as its extraordinary and the omelet station is fantastic... We sat outside every day for breakfast and service was great... The property and grounds are well kept, it was extremely busy with tons of kids for tournament but never saw any lack of service... FREE laundry (2 rooms) one washer/dryer in each... I wouldn’t hesitate to recommend this hotel to anyone this is a top property in Indian Wells...

...Would have addressed the following with hotel directly though TBH do not feel like performance managing on holiday and we did not receive a feedback survey on check out. Check-in: staff were unsure, check in process inefficient... Maintenance: Long cable dangled from window track...

...We went to the lobby bar and Augie was very helpful... Special shout out to David and Izzy who made my stay extremely memorable... These gentlemen went above and beyond to recommend things to do in the area... Thank you for making me feel at home...

...From not only checking in well beyond the 4pm time they promise (and yes that was me - the person who paid for more than 22rooms), to laughing at me when I said it was prepaid, to calling me the wrong name on my welcome card, to a laughable reward program that values people who are considering time share more than those spending actual money at their resorts - the service was atrocious...

...The service at the pool area was spotty but the rest of the hotel has very nice, hospitable staff!... Spa was closed on a Tuesday which was a big of a disappointment...

...Comeback to my room told I needed to relocate due to water leaking issues, so I get the new key and pack my gear and lug it to the other side of the complex with no help Rooms and grounds are beautiful. Pool was fantastic during the day and evening...

...It is one of the best hotels we've ever stayed in. When we first arrived, we were greeted by the valet/bellmen (Robert & Charlie) with welcoming smile's and full of useful information... Lisa at check-in was more than gracious as she acknowledged our premier Marriott status and issued an early check-in and an upgraded room with a view of the pool and the Santa Rosa mountains... Nerry took great care of us and immediately made us feel at home... They both took the time to get to know us which enhanced our experience... When we returned to our room, we were pleasantly surprised to receive a bottle of Prosecco and a Charcuterie board from Josh and his team... The staff throughout the Hotel (Tony at the Lounge & the Ladies at the Spa) took great care of us for the two nights that we stayed...

...Pros: We are always impressed by the staff. They really know how to make guests feel taken care of and special... They work so hard and yet make you feel like you’re on an endless vacation... Great clean and spacious rooms with great A/C... Good resort for morning walks... Cons: Pre-covid there were more complimentary nice touches like anniversary or birthday surprises in the room, but now everything is charged at a higher rate which feels off putting...

Fantastic stay and I wished I could stay for more than one night. Checked in late evening on a moderately packed mid-week night but no lack of service staff from gate to parking to check in... A surprising junior suite upgrade for Gold Elite was always greatly appreciated, but even the other basic king room I stayed in was on the larger side and well decorated... The pool area was well lit and family friendly with a lot of choices for activities, and was closed at the right time(thank god) to avoid bothering guest resting early... Glad we chose this over the Hyatt and will definitely return when visiting Palm Springs area again...

...Pros Spacious room with 2 TVs. (King suite) Large bathroom with Jack & Jill sinks... Large pool area with great service... Nice air conditioned gym... Plenty of sun-beds & umbrellas around pool area... Good location (car needed) not far from places to eat/drink/shop... In room fridge & coffee maker (no kettle) Staff around pool really pleasant & nice... Ice & water fountain by pool... Could log into Netflix on TV... Pool area very busy & noisy at weekends... When we arrived sofa bed for child was not set up, had to figure this out & make bed ourselves!!!... Rubbish & room service trolleys left in corridors for hours...

...Rooms The good: Rooms were clean, well appointed, comfortable, everything in working order... Food The good: I ate room service breakfast, lunch from the coffee shop, dinner from the Cava restaurant... Everything was pretty good; the dinner meals were excellent... Some shade trees, or awnings would really help... My kids loved the pool, which was CROWDED...

Enjoyed the property over the recent long weekend... There was even a dog in the pool area... Nice stay, but more attention to detail would be nice for the pool and restaurant...

...This place was perfect for families with young children. Our kids (ages 2-7) especially loved the little sand/beach area which led into the zero depth pool area... The weather was unseasonably cool for April but the hot tubs were lovely and the water felt warm and comfortable... Food and drink service by the pool was great and we enjoyed breakfast at Cava during our stay... The pool chairs fill up early but we saved some seats right before we ate breakfast (around 9am)... The rooms were well appointed, clean, and spacious... Our two young kids slept on the sofa bed which was surprisingly comfortable (and conveniently, there is extra bedding and a pillow in the closet)... The outlet mall was about a 30 minute drive and the Living Zoo is very close as well... Overall, I highly recommend this resort for anyone looking for a fun family getaway...

...Good, had the potential to be great… Booked 2 rooms for 3 nights for 4 kids and 2 adults. Pool service was slow but polite, dinner service was slow and mistakes made, but again, polite... Kids loved pool, kids club and glow zone were disappointing...

...The rooms were spacious, clean and quiet, which made for a great nights sleep... For kids, an arcade room, outdoor movies, expansive pool, ping pong tables, s’mores on the patio…... We had a slight hiccup with room service room morning and they compete the whole breakfast plus gave us an extended checkout free of charge... Yes, the resort is a bit on the expensive side but it’s worth every cent!...

Love staying here - although its a big resort its still quite easy to get around... Rooms are very nicely decorated and on this time I overlooked the pool area...

Daisy Cano at the front desk went above and beyond to answer our questions and make sure we had everything for my client's business trip both before and during our stay...

...I can stay at many other Marriott properties and not be charged for "the privilege" and driving there and parking...

...I was there for a conference at a neighboring hotel, spent little time in the hotel except to sleep and didn't use any of the amenities so asked for my resort fees to be adjusted accordingly and was rudely told no...

...Used 3 SNA for room with larger balcony versus the juliet. Front desk (extremely nice and efficient) told us there are only 4 of these room per floor facing the pool so was very good upgrade versus a 2 room suite... Top floor room close to elevators, all rooms are renovated, spotless and everything worked plus bathroom is huge... We received a dessert plate and bottle of prosecco for our anniversary... The large balcony is a big deal and would suggest you book it see pics... Housekeeping excellent came early and left us extra towels each day... Platinum gets free continental breakfast at Cava or can opt for full buffet at $10 pp, do the full buffet as its extraordinary and the omelet station is fantastic... We sat outside every day for breakfast and service was great... The property and grounds are well kept, it was extremely busy with tons of kids for tournament but never saw any lack of service... FREE laundry (2 rooms) one washer/dryer in each... I wouldn’t hesitate to recommend this hotel to anyone this is a top property in Indian Wells...

...After calling front desk, linen was dropped off outside room without knocking to let us know it had arrived, we had to make up the bed ourselves... No robes available in room which should be a basic amenity for a resort...

Pros- Beautiful resort in Indian Wells, CA. Fantastic golf, pool, gym, a small beach, tennis courts, table tennis, camp Esmeralda for little kids, Cava Restaurent, sushi bar, biscotti cafe...

...Pool was fantastic during the day and evening... Not a fan of the AC blowing over your head when in bed... Also unsure the need to charge for parking with such vast space Despite those concerns expressed still a nice place to stay...

...Absolutely loved relaxing at the pool area. The service at the pool area was spotty but the rest of the hotel has very nice, hospitable staff!... Spa was closed on a Tuesday which was a big of a disappointment...

...It is one of the best hotels we've ever stayed in. When we first arrived, we were greeted by the valet/bellmen (Robert & Charlie) with welcoming smile's and full of useful information... Lisa at check-in was more than gracious as she acknowledged our premier Marriott status and issued an early check-in and an upgraded room with a view of the pool and the Santa Rosa mountains... Our first stop was to the pool and some lunch at the pool bar... Nerry took great care of us and immediately made us feel at home... While at the pool, we met managers Peter and Josh... They both took the time to get to know us which enhanced our experience... When we returned to our room, we were pleasantly surprised to receive a bottle of Prosecco and a Charcuterie board from Josh and his team... The staff throughout the Hotel (Tony at the Lounge & the Ladies at the Spa) took great care of us for the two nights that we stayed...

...The desert views provide an oasis of relaxation. The outdoor bar at the pool was a welcome relief from the 108 F heat!...

...They really know how to make guests feel taken care of and special... They work so hard and yet make you feel like you’re on an endless vacation... Lots of laughter and welcoming banter... Great clean and spacious rooms with great A/C... Good resort for morning walks... Cons: Pre-covid there were more complimentary nice touches like anniversary or birthday surprises in the room, but now everything is charged at a higher rate which feels off putting...

This resort provides a wonderful place for families to get away. Reasonably priced for the area and has lots of amenities... Large pools and plenty of tennis courts, and is conveniently located near the best golf and restaurants of the areas... There are some good food options on-location as well... The rooms are comfortable and fairly large compared to competitors... Many have a nice view overlooking the resort grounds... Beds were comfortable and the rooms were clean and functional...