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Pier South Resort, Autograph Collection

Traveler (463)
Room & Suite (316)
Video (1)
Certificate of Excellence

About

#1 of 3 hotels in Imperial Beach
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
Pier South is not just a resort - it's an eco-wellness destination. Situated on the sand of Imperial Beach in San Diego, discover everything classic San Diego has to offer. Our modern beach resort hosts 78 perfectly appointed spacious guest suites with separate living areas. Private balconies afford 180 degree shoreline views, while bike, kayak, paddleboard and boogie board rentals invite guests to dive right into our SoCal lifestyle. The adventurous can also sign up for surf lessons while enjoying San Diego's 267 days of yearly sunshine. Our full-service D'ames Spa provides signature treatments while our sparkling beachfront heated pool and cabana chaise lounges offer a relaxing respite. Foodies will enjoy our Imperial Beach hotel's popular culinary destination, SEA180, a coastal tavern at Pier South, led by the Cohn Restaurant Group and Executive Chef, Ken Irvine. Best of all, the hotel is Silver LEED Certified, outfitted with solar heating/cooling technology.
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
Hotel links
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541Reviews
773Photos
25Q+A
100Room tips
Traveler rating
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Popular mentions
I loved the rooms so much I left like just staying in when I can. Its easy to feel at home and the view of the beach from the room balcony is just breathtaking particularly in the morning and in the evening. The staff were very pleasant and very helpful. Check and check out was
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Marriott Rewards Level: Ambassador Elite Embarrassment to the Marriott name. No where close to meeting the high bar they set and with service. Location: Only positive with the stay is the location and view from the balcony (but that was the sunset - and that can be viewed
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Response from TAHusted, General Manager at Pier South Resort, Autograph Collection
Responded Mar 25, 2019
Dear Guest, Naturally we strive for excellent reviews so your comments are extremely disappointing. Our team strives to ensure that our guests receive attentive service throughout their stay which includes making any necessary efforts to address concerns or needs when we have the opportunity. I apologize if our staff were not attentive - that is not acceptable to us. I am truly sorry that your experience did not earn us an excellent score but distressed that your impressions of our team as well as your host issues results in as terrible rating - did you let any of our staff know of your concerns? We will continue to work hard to earn the business of every guest and will consider ways to make your review a beneficial training opportunity. Sincerely, Todd Husted General Manager
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I’m a Marriott Titanium member and this is hands-down the worst Autograph Collection hotel I’ve ever visited. Perhaps it had some glory days, but currently the property is dreary and rundown, and I experienced a host of issues with the room and property. I stayed in the nicest
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Response from TAHusted, General Manager at Pier South Resort, Autograph Collection
Responded Mar 11, 2019
Dear Guest, We are extremely sorry that your stay was mired in challenges and disruptions. We would hope that our guest services team could assist you throughout your stay to avoid so many missteps, thus this was not the case this time. We will take your comments to heart to make the necessary adjustments moving forward. It would be our ultimate goal to earn back your business and show you that this is not a typical experience at our beachfront hotel. Sincerely, Todd Husted General Manager
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The property felt old and dated, wallpaper peeling, doors not closing well. The lobby is eccentric (not in a good way) and the magazines in the "gift shop" were 3 years old. The room smelled moldy and putrid. My coworker actually felt sick while we were in the room vs when we
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Response from TAHusted, General Manager at Pier South Resort, Autograph Collection
Responded Mar 9, 2019
Dear Guest, I am very disheartened by your impressions of our hotel and staff - a property I am very proud of and a staff that work extremely hard to provide sincere and genuine service. We are extremely respectful of our guests and honored to be selected as a travel destination. Your aggressive stance is shocking seeing that you did not approach our guest services team throughout your stay and then submit your review on all social media a month after departure. I will elect to not detail my responses to your review and misrepresentation of Pier South in this social media venue. This could have been conducted with our management during your stay in a professional and respectful manner. Sincerely, Todd Husted General Manager
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This is a good place to go if you are intentionally looking for a quieter beach than those farther north in San Diego. The area has an old beach town vibe and there are a couple of nice restaurants in the area. The room is clean and well appointed. (But as is true of almost
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PRICE RANGE
$238 - $513 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaImperial Beach
NUMBER OF ROOMS
78
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