I enjoyed my time here at this resort. Very convenient and the rooms are superb. The staff were very accommodating. I enjoyed my room most of all and the amenities at the hotel. Thank you for making my stay exceptional!! I will be back to stay again!
That's nice place and they have really professional and friendly stuff! The hotel has good location and there is everything you need to relax after a long day. Manager Hammie helped me during checking in and took necessary information for new guest.
Customer Service was absolutely amazing! The young lady who works at the front desk, Lizeth, was incredibly nice and helpful, and was so patient with all of my requests! I would love to come here for vacation, because I know I’ll be well taken care of at this hotel. 10/10 would stay here again!
We had an amazing time. The entire staff was so friendly and accommodating. Liz at the front desk could not have been more helpful. We will definitely be staying here again. We really enjoyed the spacious rooms and the ocean view. The location couldn’t have been better. Conveniently situated near restaurants and breweries.
This hotel is amazing! The staff from the valet to the restaurant, everyone was amazing. Not sure about the prior negative review, but my experience was outstanding. You are right next to the beach and within walking distance of restaurants and bars. This hotel is a must stay and was very relaxing. We had the partial ocean view and it was for my fiancé’s birthday trip. The hotel is in a safe area and we will be back.
We loved the happy hour on the roof with Cecilia!! She was incredibly attentive and great with conversation. We will be back!! While here, she checked on us numerous times, making sure our drinks and appetizers were on point! Thank you 💙
We decided to give this hotel a try. The front desk was helpful and friendly. The other staff members were pretty bad. I’m not going to pinpoint anyone since we all need our jobs. The view was great, except for the dirty water and scum floating in the hot tub. The elevator is so slow I think it’s hand cranked. For the price of a suite here, there are much better options. We will not be back to this hotel, which pretty much sums it all up.
Great rooms, very clean. Staff was really friendly. Cecelia at Sunset Reception was really nice and super helpful. Would come again. The beach views are definitely a must see. Don’t forget to bring sunglasses!
Worst experience ever not worth money at all. We checked in to a dirty room after a long trip. The crew or the front desk were terrible. The hotel need alot of maintenance. Elevator is so dirty Breakfast was bad where you got a voucher with only two choices.
The front desk checked me out erroneously - someone walked out and said my room number as they were leaving. I got hit with the bill and was told it would be refunded so that the bill would be total when I checked out in a week and would be able to apply my company corporate agreement rate. I was not refunded. Several days later I called and the manager told me the refund would not be possible. The company corporate agreement rate was never applied to the erroneous checkout bill. No inconvenience compensation was discussed. A total of 3 hours spent on the phone and they would never reply unless I called and emailed the general manager.
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