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Heritage Inn

410 West "A" Street, Hayward, CA 94541
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39 Reviews from our TripAdvisor Community

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Showing 38: English reviews
Hayward, California
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

We have stayed at Heritage Inn for a week and had a great check in. The staff is great. They made sure to attend to all our needs. The rooms are good size and beds are comfortable. We will stay again. The night manager Terrell was very helpful and answered all our questions.

Helpful?
Thank tysieckman
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

great night staff. clean rooms . cheap rates. close to freeway and store if we had any questions night staff answered all question promplly anytime we come to hayward we stay here when asked for towels or anything we needed for the room night staff was on it no problem when enjoy staying here

Helpful?
Thank angelasieckman
Alhambra, California
1 review
1 of 5 stars Reviewed June 17, 2016 via mobile

No pillows no towels no soap no water, and very Dirty. I don't know what kind of motel is it, and cost me $100. Ridiculous!!!! Trust me, do not book this motel. Terrible staying experience. It's near by the highway, very noisy, I couldn't fall in sleep here.

Helpful?
Thank shuhao0223

Travelers are raving about these Hayward hotels

Hayward
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2016 via mobile

Very spacious rooms with comfortable furnishings and accomodating and outstanding customer service levels from the Manager to the housekeepers, office staff to the maintenance guys.Have been using Heritage Inn from July of last year and has now become our family favourite. Is one of the most affordable motels in town. Will recommend to anyone looking for a place to stay... More 

Helpful?
1 Thank Ayaz K
2 reviews
4 of 5 stars Reviewed April 11, 2016 via mobile

Hi there I've been in so many inns and this one is the great the rooms are big and spacious and the beds are great . and from my experience working in hospitality "if the staff are friendly and welling too go the extra mile just too fit your needs then your stay will go as smooth as possible" .... More 

Helpful?
Thank joel U
Level Contributor
118 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 4, 2015 via mobile

Do not think having a stay here. Disgusting horrible dirty Noisy smelling bad and sheets are dirty as well. Pillows are yellow!! Urine??? No idea. We didn't stay the night there but no refunds will be given back. The bathroom is also very bad. IT IS A NO NO STAY. STAY AWAY!!!

Helpful?
1 Thank arnese13
Neeraj L, General Manager at Heritage Inn, responded to this review

Dear Valued Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take all comments seriously and value the opportunity to make improvements to ensure highest level of service is delivered at all times. The property is under new management and I will address and fix the issues you have listed. We... More 

Sydney, Australia
Level Contributor
88 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 stars Reviewed September 29, 2014

My husband and I stayed here for one night and it was disgusting. The bed was awful, you could see it caving in the middle so we both woke up with back ache. I woke up covered in bites, goodness knows where they came from, I don't want to know. The bed cover was covered in cigarette butt holes and... More 

Helpful?
1 Thank Amanda W
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take all comments seriously and value the opportunity to make improvements to ensure highest level of service is delivered at all times. The property is under new management and I will address and fix the issues you have listed. We working diligently to... More 

Sacramento, California, USA
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed October 18, 2013

while working in Hayward,i was trying to save money, so I figure I would stay here. Upon pulling up on the property the front door was barely hanging on its hinges they had promised me a refrig and their was none,so they move me to another room, the room smell of bad and dog urine when would up to my... More 

Helpful?
6 Thank millwrightjoefl
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short... More 

Amstelveen, Holland
1 review
3 of 5 stars Reviewed October 1, 2013

very kindly crew, public transport nearby, laundrette and some shops on walking distance, good to see that the room quality is in the proces of improvement. Sad thing was that the swimmingpool was closed.

Review collected in partnership with Easytobook.com

Helpful?
Thank 972Nico
Juan G, Manager at Heritage Inn, responded to this review

We appreciate your feedback and comments of your recent visit to our property. We are happy to hear that your stay was pleasant and enjoyable. We are in the middle of some renovation to our property and the swimming pool will be open soon. Thank you and we look forward to your next visit. Sincerely, Management More 

Salt Lake City
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 27, 2013 via mobile

The room was disgusting!! Didn't look like it had been clean in months. Blood stains on the carpet. Other bodily fluids on the carpet. Thick black mold growing behind the toilet! Beds were terrible to sleep on and dirty. The pillow cases were yellow and looked like they haven't been replaced in 15 years. Towels were also stained but not... More 

Helpful?
Thank Twiztidchick
Juan G, Manager at Heritage Inn, responded to this review

Thank you for your feedback regarding your recent stay. We are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. The property is under new management whom are working to improve the property overall. Once again thank you for your feedback. General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

27 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Meeting Rooms
  • Free Parking
Official Description (provided by the hotel)
Welcome to Heritage Inn Express in Hayward California. We offer free Wi-Fi in the lobby, great customer service, affordable motel rates in Hayward CA. Our motel is situated near many local tourist destination that both leisure and business travelers will truly enjoy. Only a few minutes from San Francisco's best tourist spots, our affordable inn in Hayward CA won't break the bank. Book your next stay at our motel in Hayward CA today! ... more   less 

Additional Information about Heritage Inn

Address: 410 West "A" Street, Hayward, CA 94541
Location: United States > California > Hayward
Price Range: $86 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heritage Inn 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Heritage Hotel Hayward
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