Upon our arrival Erica was professional, knowledgeable, courteous and helpful. The check in process was seamless. Later in the evening, we needed a tad of service and Debbie was also professional, knowledgeable, courteous and helpful. The room was clean, accessible, on the 2nd floor as requested, with temperature comfort, nautical decor, (a favorite for us), wifi was good and Best Western was 'on point'. The staff members are an asset to Best Western, as well. This location is a High Recommend, incl.. for those on a budget, as well.
Lupe at the front desk went above and beyond for us. We really appreciate her kindness. Thank you, Best Western, for hiring such great people! Hotel is in a great location. Thank you again for everything!
We stayed at the Best Western in Half Moon Bay. It was a small hotel, but very clean and a reasonable price. We could walk next door to have food and craft beer for dinner. Our stay was enjoyable and we would love to visit Half Moon Bay again and would stay at this hotel.
We are currently staying in the hotel. My family had stayed at the hotel before so we called to make reservation. We were assured at that time the there was a fireplace in the room and a nice view of the mountains. When we arrived no fireplace or view. When we arrived we were put in a handicap room facing a trailer park. We brought Lysol wipes just to wipe down the room although the website and front desk stated the room was cleaned prior to check in. We found that the room was dirty with crumbs and dirt on the side tables and surfaces. Especially based on COVID19 I would think the room would cleaned for the safety. I called the front desk and they did not respond or answer just put me directly on hold for 5 min. I asked to speak with a manager and the front desk told me that she was not in. Then I proceeded to ask if she could call me and she informed me later that the manager said it was she her day off and she would have the COO Jimmy call me. I never received a call and then we were asked to change rooms. My sister needed to store breast milk and the stated she could leave it in a community fridge. It was a debacle. I am still waiting on a response from someone. We are very dissatisfied.…
Hotel was hard to find as the GPS still listed as "Best Western". A few things spoiled the stay here: there is no microwave in the room; our refrigerator did not work and had to be replaced; no hand towels in the room, nor drinking glasses. Also lack of separate light in the entryway. The one light switch also controlled whole room.