We requested and confirmed early check by phone the day before - only to be told the next day that their confirmation was “not a guarantee”. We explained our issue - we needed to get ready for our son’s graduation that afternoon. Didn’t matter. The front desk did nothing about getting the room ready, nothing about getting us into another room in the half empty hotel. They kept us waiting around and did nothing to help. It was the most frustrating, annoying experiences I’ve ever had at a hotel - a flat refusal to do anything to help solve the problem they created. Skip this place
If you choose to stay here get ready for an all around substandard experience (the price of course is well above the average) - rooms are small with the least amount of amenities, don’t expect to see a coffee maker or even a laundry bag. Here’s the kicker though, no cleaning service offered this holiday weekend (memorial weekend) because it’s busy! We were charged $1000 for a single room for two nights but weren’t offered the basics. We are happy to leave this hotel behind and will not be coming back.
I stayed at the Kimpton this weekend. Now to be clear there was nothing wrong with the property but I was disappointed. This is a glorified motel and not to the standard I would expect from a higher-end property. As an example the Kimpton in La Jolla was great, and they closed and sold the property because it did not meet the level of Kimpton standards. That was a much nicer Kimpton property. This one must just be a cash cow. The main dresser in our room had numerous conspicuous scratch marks all over it. Additionally, there was some substance smeared on one of the main drawers. The baseboard for the bed was very scratched up and scuffed. The night table on one side of the bed was very marked up. We had to use one of the outlets behind the dresser and there was THICK dust all behind the dresser. Now I am not trying to be overly critical, but I point these things out because my expectations were different. The staff was friendly, the property was safe, it was dog friendly. All of these things were true. Just at the price of this hotel, I expected a higher standard. It was inline with a Best Western.…
First, even though the hotel looks like a motel, it is NOT a motel, it's a "motel-style" inn. I was a bit worried reading all the negative reviews so my expectations were not too high. Overall, I was very pleased with the property. Yes, the rooms are not the newest or super posh, but the hotel compensates it with a very attentive service and cool and funky retro "SoCal" experience. Inner courtyard is very nice but can be overrun with kids. Breakfasts are tasty and reasonably priced. All-in-all, I am very satisfied with the stay, especially for the price paid. Kudos to Hunter (sales manager) as well as front office and breakfast staff for making the stay very nice.
This was a Very nice, friendly clean place. Loved the atmosphere and how wonderful the staff was with not only being helpful and welcoming to me but also to my fur baby..I would definitely return here