We stayed here about ten years ago and loved this hotel. However, I now agree with the many other recent reviews -- this property is falling into disrepair. The grounds and lobby are lovely and welcoming. However, that's pretty much the end of what's positive about the Pacifica Suites. First, there are no onsite services. No restaurant or breakfast options. There's not even water or coffee in the lobby. The room I stayed in was in terrible shape. Stains on the furniture and carpet. Rust stains and mildew in the bathroom fixtures, toilet, shower. Everything felt old and dingy. Ants in the sink. Some of the lamps didn't work. TV service had an old style interface -- no guide to various channels. Check out is at 11:00 AM. For some reason, on my departure date, housekeeping was knocking on my door at 9:00 AM. Not appropriate. From what I could tell, there seemed to be construction permits around the property. Perhaps they are planning a remodel or sale of the property. Well, if so, get on with it. As it stands now, this is a terrible hotel and certainly not worth the premium prices they charge.…
This used to be a lovely place. Clean, nicely appointed rooms. The grounds are pretty but rooms very worn. Not warm and welcoming front desk aiming to please. And they should correct their booking site info. This price does not include breakfast anymore. It states otherwise.
This hotel is a Big Ripoff!!! Please DON’T book this hotel until they update their room and adjust their prices much lower. The website of Pacific Suites shows this hotel is “TOP RATED”. And the website info thought we got last room, we grabbed it right away! It turn out to be it is. Trap! This room need to update. Air condition is very loud during the night. The hotel is half empty. But we paid $250+ for a night. It is totally not TRUE! This is the worst experience we ever had. When we drove from San Diego to San Francisco. Half way, we need to find a
I used to enjoy staying at the Pacifica Suites many years ago. It was a beautiful place for families to stay, and the hot breakfast was a huge bonus. During this stay, the hotel felt really run down, old, and overpriced. The bathroom shower head and toilet were worn and stained. The toiletries provided were cheap and ineffective. There's not even a soap dish near the sink. The sofa bed was super uncomfortable, and the bedding was stained. We had to call for pillows and a blanket to be delivered. The grounds were not well kept (e.g., overgrown bushes on the outdoor staircase). There is no food or fresh coffee items (even though many hotels continued to offer packaged breakfast items even during covid). And why do they charge $10 per day for a space in an open parking lot?! Our 2 night stay was super expensive and uncomfortable and felt like a big rip-off. I would never stay at Pacific Suites again.…
Overpriced hotel in Santa Barbara. In need of updating. Sofa bed was terrible and unsupportive. Beds were too soft and the bathroom was too small. They charge for parking. And they don’t offer any breakfast. I would not stay here again unless they did a major renovation.
Room was extremely dated. Service was underwhelming. Overpriced by FAR for what it is. Booked on bringfido.com but was not made aware that there was an additional $70 per night pet fee. When informed at the hotel I let front desk know I didn't know this and her response was 'its always been this way.' Well, that's great- I have never been here and I definitely wont be back. For the price, location is awful, no food on site and the furniture is from the 80's. Look around and don't book here.
The entrance is charming, but the unit was run down. As a plus, the bed was very comfortable. But a van was parked in the back that someone clearly was living out of, and we were told “he was going to be evicted soon”. The part that bothered me the most, though, was the dirty ring in the toilet that could have been solved with some bleach - if that is dirty, what else is not clean?
My family stayed at Pacifica Suites for one nite as we had been in the car for 12 hours on our way home from Arizona at the end of January. I only wished I had read the reviews first. I stayed at this location numerous times while my girls attended UCSB. Always thought it was the hidden gem. It's filthy, smells and run down. They have totally let it go. I pulled the roll away out and it had candy bar wrappers and the bedding clearly hadn't been changed. They charged $10 for parking fee when there were only 5 cars in the lot. The first room they put us in wreaked of musty smell. My husband who never complains got us another room and it was as bad. I wish I could give it ZERO stars.
Cleanliness and housekeeping still seem to be an issue here both pre- and now post Covid-19. We checked in early evening on Saturday, January 8, 2022, for a two-night stay. We were told there was no breakfast available and given a list of dining places around the area. This was not a surprise as I had discussed this previously with the Acting General Manager. What was surprising was that there was no daily housekeeping available, and they only tell you this when you check in. I was told at the front desk that if I needed anything I should call and let them know. I did, but still no 'service'. We had reserved two suites, but from what we encountered, neither had been cleaned/vacuumed since the last guests checked out. There was food (half-eaten crackers and peanuts around the bed) and used tissues on the carpet near the bed, obviously from the previous patrons. The carpets and furniture are stained and frayed and old. The bed-skirts and drapers are torn and old. There are water stains on the ceiling in the bathroom and the bedroom, and cracks in the walls of the bathrooms. The wood furniture is stained and old. The ceiling in the bedroom and bathroom has water stains and the wall in the bathroom had huge cracks. The face towels in one room were stained with dark lipstick/face make-up (not my color). The bath towels had some orange stains on them. I brought this to the front desk's attention and I was given a few other bath towels and a few face towels. I brought the towels back to the room and there was a clump of hair stuck to one of the bath towels. The face towels had dark brown/yellow stains (coffee?) on them. I took them back to the front desk and I was given a couple of washcloths and told there were no more towels available. I did try to avail myself of a relaxing swim, but there were no beach towels by the pool. I inquired about beach towels and was directed to use the [stained ] bath towels previously provided. The pool water was clean, except for some leaves and warm enough. However, the carpets in the hallway and in the rooms are dirty and old. The furniture is stained and frayed and old. The bed-skirts and drapes are torn and old. The wood furniture (desk, coffee table, tv stand) are all old and stained. The water (not just in the toilet but from the faucet) comes out yellow. Finally, because of the lack of cleanliness, housekeeping, and no breakfast service, a lot of potential patrons are avoiding this place and it's eerily secluded, especially at night, especially if you’re traveling alone. On the positive side, the plantation shutters are nice, the beds are comfortable, and the grounds are kept and look nice. This place has a lot of unrealized potential. I wish management would take note and take steps to bring it back to its former days of glory. It's so sad to see it in such a dilapidated condition.…
This hotel is using the pandemic as an excuse for cost cutting. We stayed there on business to find out that breakfast is no longer served, and the rooms are no longer serviced during your stay. They gladly give you a list of the many food establishments that are open, but they cannot open theirs due to COVID. Give me a break. We stayed at four different California hotels during our business trip and only Pacifica had these restrictions. In addition the place is getting run down anyway, so we will be moving on to a better hotel next time.