The staff was very kind and helpful with my check-in. My room was quiet and clean and the bed was very comfortable. The breakfast lounge had hot coffee with real cream and sugar and juices. I was happy to see that the breakfast had a couple of hot healthy choices along with pancakes, fruits, cold cereal, breads, pastries, and yogurt but disappointed I filled up on a plate full of fruit and breakfast burrito. I didn't have room to try anything else. Next time... I will start with a plate of pancakes!
We arrived here feeling weary on the last night of a cross-country road trip and did not have high expectations due to mixed reviews and the fact that we were traveling with our small dog (sometimes the rooms for travelers with dogs are not as nice). But we were so pleasantly surprised! The room was spacious and clean and so was the bathroom. Our ground floor room faced the pool and it was a little crowded, but we couldn't hear anything through the windows and weren't bothered at all by noise (plus the pool closes at 10:00 pm). Although it was 100 degrees, we stayed cool. We slept well and would return to this property again.
This place was very family friendly and worked great for us and our kids in the family suite! The front desk staff was very friendly and accommodating. Breakfast had something for the adults and the kids and the attendants were great at keeping everything full.
Good position, personnel very kind, amazing breakfast , room are spacious, parking free, lobby Nice, near the outlet of Gilroy , near all restaurants for diner, near Walmart for food, and ice is available,
There was a bunch of black mold on the ceiling near the bathroom and in the bathroom, the sink was severely cracked, there was a big rust stain in the bottom of the toilet and the last day the bathtub was backing up and there was hair that did not belong to us and other debris floating in the backed up water. When I told the front desk they were not shock and no apology. Mayur Patel The General Manager is not responding to my email. I have notified the Health Department.
My family and I stayed here for one night. We were in town for a wedding and this Best Western was 20 minutes away from the venue. Check in was fast and front desk staff were friendly and welcoming. We didn’t get to enjoy the pool or jacuzzi but I do want to share that in the morning I noticed that the people who were by the pool the night before left trash and there was a soda can floating in the pool so it made me not want to take my kids to the pool. We stayed in a suite and the bathroom doors didn’t work properly, one of the doors wouldn’t lock. Overall the room was clean. Breakfast had a good variety of selections. My favorite were the mini omelettes and potatoes. There was plenty of seating and area was kept clean. Breakfast staff made sure to keep items well stocked. I would stay at the hotel again if I was in the area.…
I've stayed here several times a summer over the past 4-5 years for work. Absolutely no negatives at all. Reception is friendly and professional. Rooms are quiet and spacious. Love the balcony for fresh air. Rooms have always been ready when I check in, clean and comfortable. Key always works. Refrigerator and microwave always work. Shower is pathetic, but that's California requirements I'm sure. WiFi is great. I'm always out too early for the breakfast. Ice machine reliable. Convenient parking. Very easy access from Hwy 101. Nice to just walk over to Black Bear for supper. This BW hotel could give lessons to a lot of others!
We were there for six days and the service was good. We arrived a day early and they made every effort to give us a room. The next morning the desk lady was great and moved us out of our room and let us go into the prescheduled room. It was clean, nice and quiet. You could hardly hear anything. The cleaning staff was very accommodating. Front desk personal friendly and great suggestions for places to go to eat and shop. Great out of the way shops, reasonably priced.
Just okay not worth what the charge was per night would rather stay elsewhere especially with kids and due to covid . the food is not great I would rather go to mcdonalds which is not prefer since its best to get the food that is offered especially since I imagine thats added to the charge
First our key did not work and when it did work, the bathroom had not been flushed and looked disgusting like if had not been clean for a long time. We were switched to another room when I reported the problem. The new room looked fine but I got itchy in the blankets and found black speckles in between the sheets. Had to removed the dusty speckles. They had good coffee, fruit, pancakes for breakfast. Eggs and potatoes were not good. You have to ask for towels; they only put two large towels if two people staying and one miniature shampoo and conditioner. Don't expect they to your room. You have to ask them if you want your room done. Bed was comfortable and I wish sheets did not created itchiness . Location was great and not noisy.