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Extended Stay America - Los Angeles - South

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18602 South Vermont Avenue, Gardena, CA 90248
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Extended Stay America - Los Angeles - South
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69 Reviews from our TripAdvisor Community

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Fort Lauderdale, FL, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Although this property bears the Extended Stay America brand it is nowhere near suitable for a comfortable stay of a few days let alone several weeks or more. My room was very small: The closet had room for only one or two changes of clothes; the bathroom was very small with no counter space and a tiny shower that did... More 

Helpful?
Thank Donald E
Manager_11525, General Manager at Extended Stay America - Los Angeles - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that we failed to meet your expectations. In response to your feedback, we will make sure that each guest receives professional customer service and that we are responding to guest needs in a timely manner. We continually work to... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 18, 2015

I stayed 5 days here but wont come back again to this place.I learned a lesson from the staff that the reservation confirmation you get is not the final rate and you may expect a surprise at the time of check-in, which is totally absurd to me.I had provided company given discount code while booking a room by calling hotel... More 

Helpful?
3 Thank Rahul K
Manager_11525, General Manager at Extended Stay America - Los Angeles - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that we will retrain our staff to make sure your experience is not repeated. We continually work to improve our hotel, so I really... More 

Travelers are raving about these Gardena hotels

2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed March 19, 2015

okay so i stayed at this hotel for two weeks. Rooms just okay nothing special and kitchen utensils you must go down to the office to get pans and pots.location is great,close to three freeways. The cleanliness of the overall hotel is not great.lots of ants and i found a roach in the cabinet. I let front desk know and... More 

Helpful?
13 Thank smv s
Glen Ellyn, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 9, 2015

The price was right for a solo trip to visit friends in the South Bay. But you definitely get what you pay for - which is very little. The room was comfortable - a full size bed (not queen), a tiny kitchen with no utensils (you have to ask for them at the desk - which is not always manned),... More 

Helpful?
3 Thank CaptainLes
Manager_11525, General Manager at Extended Stay America - Los Angeles - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay was just “you get what you pay for." We do deliver all the necessary items to customize your fully equipped kitchen and to ensure that all items are properly cleaned and sanitized. We provide housekeeping services to... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 9, 2014

I have nothing to complain about my stay other than i didn't like that the plates and stuff are not in the room.but jennifer did bring it to my room. I was very happy with the process of the check in. Jennifer greeted me with a smile and let me know where everything was. i called maybe 5times to the... More 

Helpful?
2 Thank mariaela m
Manager_11525, General Manager at Extended Stay America - Los Angeles - South, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the great service you received from our staff, especially Jennifer. It is so great to read that she provided you with such a great experience with her professional attitude, The staff and I would like to thank you again for posting your review.... More 

Torrance, California
1 review
5 of 5 stars Reviewed November 11, 2014

Of the four Extended Stay America (ESA) locations in the Torrance / Gardena area, far-and-away, the ESA Los Angeles South unit is the very best by far. Neat, clean, newly renovated rooms with a wonderful East/West sunrise/sunset window exposure … huge, beautiful trees all along the West driveway … a generous grab-and-go breakfast layout every morning … ample parking facilities... More 

Helpful?
Thank CplexMgmtTeam
Manager_11525, General Manager at Extended Stay America - Los Angeles - South, responded to this review

Thank you so much for posting a review of our property. It's great to hear that we have been able to exceed your expectations during your stay with us. The staff and I are proud to have provided you with a clean, newly renovated room that was to your liking. We would like to thank you again for posting your... More 

1 review
5 of 5 stars Reviewed September 29, 2014

management was great and friendly. Location was awesome. Nice smell, clean, perfect. I loved it. Nice restaurant nearby. Great parking. Bed is so big and relaxing. Nice big room. Jennifer at the front desk is so nice and so professional. She has empathy and knows what she is doing

Helpful?
Thank Dr. A
Manager_11525, General Manager at Extended Stay America - Los Angeles - South, responded to this review

Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with our service. It also gives me a great pleasure that one of our staff members were abel to make you feel at home. Thank you again for sharing your experience with us. We would love to see you again,... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 28, 2014

This hotel stinks, you can hear your neighbors clearly, and mattresses are nasty, dirty, and stained. The comforter was also dirty. Upon arrival, the receptionist wasn't even there. After about 2 minutes she showed up and none do the keys were even working. This hotel just stinks so I was really grossed out.

Helpful?
1 Thank Daisy U
Manager_11525, General Manager at Extended Stay America - Los Angeles - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you experienced cleanliness issues with your bed and comforter and that you received poor service from my staff. I have met with my housekeeping staff to review our cleanliness procedures to ensure that your experience is not repeated. As... More 

Level Contributor
61 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 4, 2014 via mobile

The hotel was decent, I didn't use any of the services. It is $10.00 extra for cleaning and a tourism assessment charge of $1.50 per day that was not explained on website. There is a city room tax of $13.97 per day also. Room was not cleaned and bathroom sink drain was slow( I didn't report the problems of the... More 

Helpful?
Thank Chris M
Manager_11525, General Manager at Extended Stay America - Los Angeles - South, responded to this review

Chris - We appreciate you taking the time to write a review of your experience with us. We are glad that Yolanda provided you with quality service; however, we are disappointed to hear that your room was not cleaned properly. We will be meeting with our housekeeping staff to review your feedback. We will make sure that every room is... More 

1 review
5 of 5 stars Reviewed June 11, 2014

So last night I stayed at the cheapest hotel I could find. Without blemishing this review with the gory details of the horror of that stay (no I'm not a drama mama) let me just say the extra $25 bucks spent on ESA was well well worth it and that the money I thought I was saving at the other... More 

Helpful?
Thank Tonaroma
Manager_11525, General Manager at Extended Stay America - Los Angeles - South, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you were pleased with your stay. Thank you for choosing Extended Stay America. It would be our pleasure for you to repeat your experience with us in the future. More 

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