I stayed at this property in the past and had no issues. This time, not so much. The room was filthy. Stains on the bedspread and lampshades. Shower floor was disgustingly dirty. Shower drain plug was rusted off. Door hinges were missing. Dirt and grime on light switches.
It has been awhile since I have stayed here. I’m a Diamond member & was immediately treated as such with Gadia in Check-in. Corina is also SPECTACULAR @ the Front Desk. Nelson who helped us @ Breakfast was the KINDESS Hilton Family I have come across. Keep up the good work everyone😍! By Disney Resort.
Poor up keep, rooms look worn out, lots of scratches/scrapes on the walls, duck tape holding broken furniture together, no pots or pans or ice buckets. Hallway full of dirty sheets/towels and garbage, because you had to put it there for housekeeping to replace the sheets/towels or for them to remove the garbage
The pictures of this hotel isn’t even close to what it actually was. The lobby smelled so gross and felt so humid. The free breakfast was the same everyday and was not too great. Once we went into our room there was lots of stains on lamps, carpet, walls etc. when you turned on the sink it was struggling at first and then it would be okay. You have to flush the toilet a couple times to have it actually flush all the way. It wasn’t until I was in the bathroom and noticed an ant, every day more and more would appear. It started with 1 then 3 to the point that there was at least 15 in one setting. I felt grossed out and wanted to stay away from the bathroom area. Location was good if you’re wanting to go to Disney but you have to pay $20 per night for parking after you just paid so much for a disgusting room. The workers are nice and you can’t really blame them for just working there. But I can tell that they have had this kind of complain before and it’s just sad. This hotel needs a serious remodel and needs to be more accurate about what people are going to be getting when reserving a room here. All I can say is that I definitely will not be staying at this hotel ever again. So gross!!! Please deep clean your rooms and get an exterminator!…
There are two Homewood Suites within 3 blocks of each other but they are world's apart in quality. Don't choose this one. The entire building is worn and out-dated. The bathroom had a horrible smell which permeated the entire suite. The AC vent was in between both beds and blew so loud and hard it was impossible to sleep. I am a frequent Hilton customer and found this to be one of the worst hotels I've stayed at. My daughter and her family stayed at the Convention Center location and it was completely different. Clean and bright with friendly staff
The room appearance was subpar and did not match the consistency of a Hilton experience. We were never offered any bottles of water at the Hilton honors member. The room had a funny, musty smell. The bed was uncomfortable, and overall the hotel room is needed to be remodeled.
Great stay all the way around. Was traveling with a large group and from the contact with the salesperson to the printing and follow up on our stay by the GM everything was top notch. I enjoyed interactions with the staff and watched how they interacted with the guests. Despite being a very busy hotel with many families I never saw anyone getting frustrated or short with the guests. I travel a lot for work and for our children's activities and it is rare to see an entire staff so dedicated to customer service. The breakfast was tasty, rooms are very spacious, and the pool and hotel areas were clean.
Will keep staying there. Great service! Awesome room and cleanliness. Asked for towels and they brought them right away. Called for tissue box went downstairs and got them from front desk lady and she gave me two. Wife forgot her toothbrush and we called the front desk and Mr. Torres said it was complimentary and I went downstairs and he asked me if I wanted two. Best service I have gotten at a hotel. Mr. Torres thank you for your help you are the best. See you next year!
Staff is very friendly! Very helpful to our team and set up a BBQ for when we got there. Breakfast is good. The manager is very nice and was great to our team throughout the weekend. Overall I enjoyed my stay.
We stayed at the Homewood Suites - Main Gate with my daughter’s hockey team. The hotel is clean and well maintained. Everything in my room was in good working order. The best part of the stay was the hotel staff. They are all very friendly and very accommodating. We had a few requests that they took care of quickly, their cheerfulness and welcoming attitude really made it a pleasurable stay. We would definitely stay there again!