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Extended Stay America - Fremont - Newark

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Extended Stay America - Fremont - Newark
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87 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Reviewed 1 week ago

I checked in late after my flight to San Jose. The night clerk gave me the keys to a dirty room that had not been cleaned. I went back to the front desk and got keys to another room. That room was dirty as well. The third room was clean however, the windows would not close and the heater didn't...

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Helpful?
Thank Rockmariokart F
Atlanta, Georgia
Reviewed 1 week ago

Bed sheets are not clean. and when we extend our stay they consider the extension as our start date they will not even check records that we already stayed for a week in this hotel and they don't clean the room on time.

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Thank silpakishu
Reviewed December 15, 2016 via mobile

- Housecleaning apparently only comes once a week - Found a larvae on the bed when I came into the room - Stray and entangled hairs scattered through out the unit - They double booked my room so another guest enter my unit at 2 am Easily the worst hotel I've ever stayed at - do not come here

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Thank Ryan Y
Reviewed December 13, 2016 via mobile

We had a confirmed reservation for a room with a king bed that we showed the front desk clerk. When we got there, after flying across the country the front desk clerk said all they had was a room with two full sized beds and he didn't know what happened. We were exhausted and decided to spend one night there...

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Thank bcmaplesyrup
Reviewed December 2, 2016

Don’t go by the ambience and location of the property. No hospitality. Check in not at all smooth. You have to carry your own luggage upto room and no help. Wifi connectivity establishment is a pain. Grab and go breakfast menu is same for every day. Room cleaning is once a week. Stuffs will behave rudely for some unknown reason

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Thank RAJYASHREE R
Ontario, California
Reviewed November 14, 2016 via mobile

Everytime I stay here I always get the best service . all of the staff are very nice and respectful. The manager Ricardo is very helpful and keeps the hotel looking great and comfortable. This hotel will always be my first choice when I come to stay in Fremont

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Helpful?
1Thank Kiara v
Manager_11525, Manager at Extended Stay America - Fremont - Newark, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It's great to hear you consistently receive excellent customer service staying with us and that Ricardo made a good impression on you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Shenzhen, China
Reviewed November 3, 2016

First, upon check in, I had to view 8 different rooms (all which had either huge stains on the rug, broken, scratched and/or torn furniture and an unclean kitchen. I finally found a room that was halfway decent. The maintenance guy, Carlos, was a highlight of this hotel. He spent the entire next day fixing, painting, etc all the areas...

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1Thank anonymous1023
Reviewed October 25, 2016 via mobile

I was helped by a nice lady named Camilla. She answered all my questions and got me in as soon as she could. I had spoken with her on the phone about my reservation and she was most helpful. When I arrived an hour early they accommodated me after talking with the manager Ricardo. He was pleasant, polite, and got...

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Helpful?
Thank cherry2122
Manager_11525, Manager at Extended Stay America - Fremont - Newark, responded to this review

It is so rewarding to see you were well accommodated by our staff. We are thrilled to see the high-quality customer service you received from our staff. They will be informed on the excellent job they are doing. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back...

Reviewed October 20, 2016 via mobile

Well, checking took 15 minutes, received the wrong roomcard and was sent to the wrong room. Elevator was out of duty so people took the stairs that went next to my room (No other available rooms) and where talking. Guess what ? I woke up latest every hour again. Paper thin walls. Room next to me had a couple talking...

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Thank RaRe12345
Reviewed October 16, 2016 via mobile

My Wife and I spent 2 days here, when we showed up there was no iron,no coffee maker, no hair dryer, no pots and pans and no utensils to eat with, you have to get them from the office and when we had a problem with the toilet, the front desk staff said we can loan you a plunger and...

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Helpful?
Thank Donald T
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Fremont - Newark

Address: 5375 Farwell Pl, Fremont, CA 94536-7222 (Formerly Extended Stay Deluxe)
Location: United States > California > Fremont
Price Range: $97 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Fremont - Newark 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Extended Stay Fremont
Fremont Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Fremont - Newark staff and other travelers.
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Questions? Get answers from Extended Stay America - Fremont - Newark staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“view is good from front”
 of 5 bubbles rajyashreer2016, Dec 2, 2016 | Read review
“great location in Fremont , near by stores and supermarket.”
 of 5 bubbles achc77, Aug 6, 2016 | Read review
“They have dishes etc. at the front desk.”
 of 5 bubbles kareno529, Aug 4, 2016 | Read review
“get a ground floor room..easy access”
 of 5 bubbles RedFlattop, Jul 28, 2016 | Read review
“Find a different hotel”
  • Broken tisue holder that keeps falling out!
  • Dirty carpets
  • Dried, goovey...you guess what...on the side of pull out sofa!
 of 5 bubbles rambmohan, Jul 18, 2016 | Read review
5 of 5
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