I do not often give out one stars across the board! I rely on Best Westerns for cleanliness when making choices between hotels in towns I am unfamiliar with. After this stay I can no longer do that. I called to tell them we would be late and the person at the desk could not find the reservation, Arrived and he said he could not tell if there was someone in our room (should have taken the fact that someone checked in and out within hours as a warning) or not. Took quite a long time to sort out (it was midnight after a long day). We drove around the back to find that the door inside had no lock on it. Anyone could come in and out as they wished without a room key. This is not safe at all. We arrived at the room and not only is it not a king but also directly across the ice machine. Called and he said he would "upgrade" us to a new room and meet us there. We had to wait for him at the new room for about 10-15 minutes which seemed long. New room smelled bad, and was unclean. Carpets were unclean in the hall and in our room. Yes, it is very dated but could have lived with it if clean. Bathroom not clean or fresh. Did I mention the lovely odour of old cigarettes, musty/mouldiness and bodily fluids. Yuck. Next morning went to leave (were supposed to stay 3 nights. Front desk person seemed unsurprised. Said they would tell the manager when they came in (but we could see the manager sitting in the next office!). No offer to refund our night or anything else. Just terrible from top to bottom. We moved to the Springfield Suites down the road and it was lovely,…
Had to get out of our home in Escondido due to some renovations. Was very pleased to find room at the Best Western Escondido. Refrigerator worked great, and the room included a microwave. The couch was definitely the low point - as it was quite uncomfortable without using a bed pillow behind our backs. Hopefully they replace it soon. But in no way, a deal breaker, we would return as our renovations continue. Breakfast is COVID style right now. We got a brown bag with breakfast items inside, the bottle of water was the highlight for us. But Del Taco drive thru is nearby and we love their Egg Burritos for breakfast! So THAT was a treat. Would be nice to have a Kurig style coffee maker but the little coffee maker was fine. Overall for the price paid, we were 100% satisfied. It was clean, bed was comfortable, water pressure was great, no noise disturbance and overall a diamond in the rough! …
The property is in good shape and the rooms are reasonably moderne , comfortab and kept up. Wish there was a better area to walk dogs and trash cans at all of the entrances. The internet was reliable, breakfast was beyond the basics with a couple of protein offerings, and the staff was professional in all of my interactions with them.
The hotel is in a very convenient location near freeway 15 with clean room, good food, excellent service,friendly staff, near stores and restaurants, nice area in Escondido. I will definitely stay here again.
We stayed for 3 nights. The hotel was convenient to the freeway, restaurants and stores. The room was well priced, nicely decorated, quiet, clean and large. Every staff member we encountered was friendly and helpful. The breakfast was good, much better than most. We will stay there again if the occasion lends itself .
It really well located! next to the freeway, a lot of stores around it! The hotel was really clean and well taken care of!!! we had a large group and we had a great experience on the pool area with the large group of friends!
The motel was comfortable. The location was good. The staff was very congenial. I had reservations for two nights, but there was an emergency and I needed to return home after one night. I was not charged for the second night.
A friend and I stayed here for 2 nights on a "ladies' weekend" to Pala Casino. The room (on the 4th floor, highly recommended) was clean, and certainly spacious enough for 2 of us. There are things that need updating, of course, but they are minor. The employees we encountered were wonderful to us! We were visiting with friends from out of state (at Pala) and we ran late on getting out of there. The staff assured us we could have extra time to pack up and leave, and they honored that completely. (We hustled and got out ASAP, but that extra time certainly relieved any stress!!!) I would not think twice about staying there again. The bedding and bathroom were both very clean, and the beds were comfortable enough. Many thanks to Bobby, and the rest of the staff we encountered during our stay!…
Front desk staff is exceptionally friendly. However, the rooms really need more attention to cleanliness. Best Western Escondido is one of the better choices in this town but they really need to step it up with their cleanliness of the rooms.
I stay in hotels several times throughout the year. The staff at this hotel is the rudest, most unhelpful group of people I have ever experienced in my travels. The bed was uncomfortable. There were little bathroom products. The wifi didn't work. Find another place to stay.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing