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Extended Stay America - Sacramento - Elk Grove

137 reviews
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Traveler (28)
Room & Suite (13)
Dining (1)
Overview
  • Excellent33%
  • Very good16%
  • Average8%
  • Poor16%
  • Terrible27%
Travelers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star Hotel
All hotel details
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Rooms
Mar 11Mar 12
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1 room, 2 adults, 0 children
Standard Room
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Reviews (137)Write a Review
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11 - 15 of 135 reviews
Reviewed October 9, 2017

For the most part this hotel met all my needs. They definitely had things to work on, like keeping the laundry facility working. Many machines were always broken. They had a fire in their one time I was there. The staff was very bright and...More

Thank Travelnurse N
Response from 00esa, Manager at Extended Stay America - Sacramento - Elk GroveResponded October 10, 2017

Thank you for your loyalty towards our hotel. We are happy you had a pleasant experience on all of your visits. However, your comments show that we have room for improvement, and we assure you we will look into the concerns you have highlighted. We...More

Reviewed September 20, 2017

On a previous review and visit I made some observations that I thought needed attention. The result is extended stay america improved the Internet WiFi connection, maintenance of the air conditioner was taken care of when requested within a day. The plumbing in the bath...More

Thank George P
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded September 21, 2017

George, thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to read we met your needs and expectations during this visit. Your comments will be shared with the staff and they will be happy...More

Reviewed August 4, 2017

Rooms weren't very clean and it had an awful smell would never stay there again. The bed sheets didn't even look like they've been changed. Had stains on it. I was very disappointed and thought it would be nice since it was in Elk Grove.More

Review collected in partnership with Extended Stay
Thank corinnat485
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded August 4, 2017

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

Reviewed July 12, 2017

The kitchen does not have supplies unless you ask for them at the front desk. Staff were accommodating. The room was dingy and I purchased this for a family member while we had home repairs. He was comfortable there for the week.More

Thank chlene36
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded July 14, 2017

Thank you for your candid feedback. We are pleased to know your family member had a pleasant stay with us. However, we are sorry for the inconvenience he experienced here. Your feedback is important to us as it will help us improve our service and...More

Reviewed July 10, 2017

It was horrible. I never will stay here ever again. It smelled like cigarettes and the elevator always smelled like Marijuana . The young kid that checked me in took at least 10 mins to come to the front desk to check me in

Review collected in partnership with Extended Stay
Thank 710tamiekas
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded July 13, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$86 - $125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$86 - $125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (28)
Room & Suite (13)
Dining (1)
Questions & Answers
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Room Tips
"Stay somewhere else."
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"A few small restaurants are nearby and 3 neighborhood parks are good for walking."
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"I would not stay here a second time."
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"Tip on choosing a good room: go to a different hotel."
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