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Things that went right.
1) they had my reservation correct.
Things that went wrong.
1) key did not work.
2) room was not clean.
3) tv would not work
4) no one was at the front desk to fix tv
5) no ice machine
1 Thank Pamdlint
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded May 24, 2017
Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. I am so sorry to read you had several issues during your stay, and we are working to...More
Overall, this was a fine place to stay particularly because the price was reasonable compared to other places in the area. Good area for food and easy freeway access. The room was nice and clean and the housekeepers were kind.More
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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
1 Thank eehegel
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded May 5, 2017
Eehegel, thank you for staying at Extended Stay America - Sacramento - Elk Grove. It is wonderful to read you found us to be a great value over the other hotels in the area and your room as well as our location was to your...More
Thank you so much to Nico, Matt, Jenny, Evelyn, T,J, and Fong for making our stay the best possible.. Our room is very very clean, if we need anything the staff will go out of there way to make sure you have it... We are...More
Thank Wong W
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded April 29, 2017
Thank you so much for choosing Extended Stay America - Sacramento - Elk Grove and for praising our hospitality. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad that we accomplished this...More
WORST hotel. Booked for xmas eve and Christmas night as the family house was too busy, left the hotel (BC it was gross) and slept on my parents floor instead. The sheets were dirty, room was dirty, window was open to air it out. The...More
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded April 12, 2017
Thank you for the feedback of your stay. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that...More
Extended stay lodging serves many purposes, and is really unlike booking a conventional hotel room. Sometimes that's good, but sometimes it's not so good... like this visit.
Most hotels are happy to accommodate late arrivals, especially when they're prepaid (in this case, through Trip Advisor/Orbitz)....More
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded March 26, 2017
Thank you for your comments regarding your recent visit. Our number one priority is for each guest to have an excellent stay, so I apologize that we failed to deliver in your case. We are sorry for the maintenance and service issue you encountered while...More
$97 - $188 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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