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We usually stay around LAX when we visit Los Angeles and decided to try out Embassy Suites based on their 3+ star rating. Website looked great, room pictures looked great, all seemed to be fine, but …as it turned out, beware the advertising. As Hilton...More
Response from GuestServicesLAXES, Manager at Embassy Suites by Hilton LAX SouthResponded 3 days ago
Thank you for sharing your experience with us. I am sorry to hear that your room smelled like smoke. I understand this is a huge inconvenience seeing how this is a non smoking hotel. I would also like to apologize for the agent not being...More
A business trip took me to Los Angles area. Meeting were at LAX and we stayed in El Segundo. We chose the Embassy Suites - LAX South. A great choice. Staff were all helpful and room was very comfortable. Cooked to order breakfast was excellent....More
Response from GuestServicesLAXES, Guest Services Manager at Embassy Suites by Hilton LAX SouthResponded 3 weeks ago
Thank you for your recent stay, review and recommendation! It is our pleasure to make your stay is the best possible! I will be sure to share your experience with our Food & Beverage and Guest Services Teams. Next time, we hope you...More
This embassy suite was surprisingly good. I've bee to many on Valencia, CA, El Paso, TX, Dallas, TX and this one was clean and a step up. El Segundo is not a bad place to be while still convenient to LAX and car rental
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This has to be one of the most oldest Embassy Suites that I have stayed at. The staff at the front desk were very helpful and provided us with abundant information on tours and things to do in LA. The breakfasts are great and the...More
1 Thank ReadySetJet4ever
Response from GuestServicesLAXES, Guest Services Manager at Embassy Suites by Hilton LAX SouthResponded 1 week ago
I am very sorry to hear you were unhappy with our guest rooms. I will definitely be sharing your feedback with our Maintenance and Housekeeping Teams to see how we can fix these issues. I do appreciate you sharing your positive experiences with...More
The Embassy Suites LAX South unfortunately is the worst Embassy Suites I've stayed at. The other bad reviews are legit.
1) The rooms are too small - does not feel like an Embassy Suites at all.
2) LAX Shuttle service is...More
Thank mark g
Response from GuestServicesLAXES, Manager at Embassy Suites by Hilton LAX SouthResponded 1 week ago
Thank you for sharing your experience while at the Embassy Suites. I am sorry to see that you did not enjoy your stay and found many problems while with us. I hope can give our hotel another opportunity as I know we are able to...More
We cruised with Princess, but I believe they use the same general pier area, which was about 20-30min drive depending on traffic. The hotel hooked us up for transportation there-- a limo company that was wonderful!! Ask... More
We cruised with Princess, but I believe they use the same general pier area, which was about 20-30min drive depending on traffic. The hotel hooked us up for transportation there-- a limo company that was wonderful!! Ask them about it-- they were a good price & very reliable. We ended up cancelling our cruise line transport & used the limo on the way to the hotel, too.