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Extended Stay America - Los Angeles - LAX Airport - El Segundo

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Traveler (21)
Room & Suite (38)
Dining (5)
Overview
  • Excellent20%
  • Very good26%
  • Average19%
  • Poor22%
  • Terrible13%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Pets Allowed
Wheelchair access
2 Star accommodation
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Additional information
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Offers from Extended Stay America - Los Angeles - LAX Airport - El Segundo
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (114)
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1 - 5 of 95 reviews
Reviewed 1 week ago

Don't stay here. The staff will not go out of their way to help you. We booked this hotel for our last night in LA because of its proximity to the airport. First, despite being advertised as having Free Parking on Trip Advisor, there is...More

Thank Jerry R
Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport - El SegundoResponded 1 week ago

Jerry, thanks for choosing us. We offer our sincere apologies for the reservation issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps...More

Hotel's Favorite
Reviewed October 16, 2017

This is my go to hotel in lax every time. The rooms are clean which is a must for me. Stayed here 5 times this year and it’s the same experience every time, consistent with service and quality. Ralph’s grocers literally is right next door...More

Review collected in partnership with Extended Stay
1  Thank Okirua E
Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport - El SegundoResponded October 17, 2017

Okirua, we appreciate your consistent support of Extended Stay America. It's always a pleasure to see a familiar face and we love having you as a regular guest! Thanks also for taking the time to share your perspective with future guests. Your continued business is...More

Reviewed June 26, 2018 via mobile

This is basically a motel 6 with a kitchen that keeps adding extra charges. There is a charge for parking with no security, charge for pets when there is nothing of any value in the room, including carpeting. The final straw is charging early check...More

Thank artfulhouse
Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport - El SegundoResponded June 26, 2018

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same...More

Reviewed June 24, 2018 via mobile

As a TripAdvisor reviewer, I should have known to pay more attention to reviews. I made the mistake of assuming that LAX-area hotels set up for longer stays were pretty much on the same level, and found that this is not the case! Our first...More

Thank KonaBlueWahine
Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport - El SegundoResponded June 25, 2018

Thank you for being our guest. Although you are happy with the service provided by our staff, we are sorry for not living up to your expectations. It is never our intention to disappoint you, so we apologize for the problems that inconvenienced you. We...More

Reviewed February 23, 2018

1. How come this woman can be their front desk rep.? Need to be training otherwise they will lose customers for sure. 2. Gave the room with one FULL size bed to my wife and me, are you kidding me??? 3. The room is smell...More

2  Thank 8moreinc
Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport - El SegundoResponded February 23, 2018

Moreinc, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future....More

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About
Amenities
Top amenities
Breakfast included
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Breakfast included
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Self-Serve Laundry
Free Parking
Laundry Service
Room amenities
Microwave
Details
Price range
$131 - $176 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$131 - $176 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveler (21)
Room & Suite (38)
Dining (5)
Questions & Answers
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flyingwitchwithacat
May 1, 2017|
AnswerShow all 2 answers
Response from Griffin S | Reviewed this property |
Free Wi-Fi
0
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Google Translation
logwoman
December 21, 2015|
Answer
Response from kobecat1 | Reviewed this property |
I am sorry I don't know.
0
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logwoman
December 21, 2015|
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Response from dietitiantothestars | Reviewed this property |
Yes
0
Votes
Room Tips
"Stay somewhere else!"
ElmoPickleFidget
2 million years ago
Read review
"I don't understand the question."
diva2017132
2 million years ago
Read review
"Go somewhere else"
453colleenr
2 million years ago
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"You have to ask for pots, pans, and dishes. They don't leave them in the room for you."
Meghanizer
2 million years ago
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