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BEST WESTERN Diamond Bar Hotel & Suites

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259 Gentle Springs Lane, Diamond Bar, CA 91765
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170 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

Even though this hotel was undergoing renovations, the staff made sure no one was inconvenienced by it. There was no excessive dust and the surroundings were clean. I always choose this specific hotel to stay when I or my family are in town because it is always clean and staff are always courteous. I just wish they's extend the breakfast... More 

Review collected in partnership with Best Western

Helpful?
Thank 929melaniea
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years.We also appreciate your ideas for improving on... More 

Hollywood, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 18, 2016

This hotel has a close location to the Cal Poly Pomona Campus. We enjoyed the pool, Jacuzzi and breakfast. We do recommend better pillows because these were too large for our comfort. Next door is an authentic Chinese food restaurant which we tried and liked which was inexpensive.

Review collected in partnership with Best Western

Helpful?
Thank Mike L
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I’m especially glad that you enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. We look forward to seeing you again! More 

Hacienda Heights, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 9, 2016

This hotel is located in a quiet section in town. A nice Chinese restaurant is next door. The rate is lower than any Best Western hotel in the vicinity areas and is consider to be very reasonable. The parking space in large. The only thing they can improve may be the internet speed.

Review collected in partnership with Best Western

Helpful?
Thank Eugene L
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We also appreciate your suggestions for improvement and look forward to impressing you during future stays. More 

Salton Sea
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 22, 2016 via mobile

Had to come to Diamond Bar for a funeral so we only stayed one night. This was a beautiful setting and the room (223) was very spacious and very clean. Can't speak about the breakfast as we didn't partake. Even though the freeway is right next to it, it was relatively quiet. The only thing we found strange was that... More 

Helpful?
Thank Xtrasassy2
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you very much for the compliments you give to our hotel! We are driven by the motivation of giving our guests the best service there is to offer, and it gives us great joy to know that we have done a good job in attending to your needs. It is distressing to hear that you encountered a number of... More 

S
1 review
5 of 5 stars Reviewed April 6, 2016

Great room, Big , Clean and Comfortable. Plenty of places to eat close by. We enjoyed our night there very much. will use this Hotel again. Convenient to freeway access. Only inconvenience is Trip Adviser wants me to use 200 characters to make this review.

Review collected in partnership with Best Western

Helpful?
Thank Gregory C
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back... More 

1 review
2 of 5 stars Reviewed March 14, 2016

The sound from high way traffic will not allow you to have a good sleep. We felt we are sleeping on a road due to the sound. Giving a 2 token system for breakfast sounds odd, and not professional. Especially when you have kids, buying additional break fast I would prefer to chose the mc-donalds next by.

Review collected in partnership with Best Western

Helpful?
Thank machimamu
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you for this review of our hotel.I am very sorry for the disturbance that road sounds caused. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. More 

Travelers are raving about these Diamond Bar hotels

Sacramento, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 7, 2016

Shower went from freezing to scalding hot in an instant, constant adjusting of knob to find happy medium. WiFi slow during peak hours of 5 pm to 8 pm but worked. Staff had to twice reset room key, to work. Can get a bit noisy at night with people and young children walking back between pool and rooms.

Review collected in partnership with Best Western

Helpful?
Thank michaelpH2824TU
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

We very sorry to disappoint you that much. We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our interest. In addition, we promise that these instances will never happen again. I hope you will still... More 

Diamond Bar, United States
1 review
5 of 5 stars Reviewed March 3, 2016

I was very impressed with the kindness of the staff as well as the cleanliness of the hotel. The continental breakfast was a great way to start the morning. This trip was for business, however after a long days work we did make it to the hot tub. The pool and hot tub are very clean. I really enjoyed my... More 

Review collected in partnership with Best Western

Helpful?
Thank Kayla O
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again! More 

Fresno, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 2, 2016

My wife and I needed to attend a funeral located at Forest Lawn in Covina. The location of this property worked very well for us. Also, the low cost was helpful. The staff was very helpful and upbeat!

Review collected in partnership with Best Western

Helpful?
Thank Rick S
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I can't begin to express how much it means to our management and staff to hear from... More 

Fresno, Ohio
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed February 25, 2016

This is a very lovely hotel with nice large comfortable rooms and comfortable beds. I would recomend this hotel to my friends and I would stay again. This hotel is close to freeways but we did not hear any freeway noise and the staff was pleasent.. Price was great as well

Review collected in partnership with Best Western

Helpful?
Thank Pistols55
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you for sharing this heartfelt review of our hospitality and accommodations.It is rewarding to hear that we have succeeded in making you feel at home. We look forward to serving you again! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Diamond Bar Hotel & Suites

Address: 259 Gentle Springs Lane, Diamond Bar, CA 91765
Location: United States > California > Diamond Bar
Price Range: $108 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Diamond Bar Hotel & Suites 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Diamond Bar Hotel Diamond Bar
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