Just tried to check in. They gave me such a hassle about it and my deposit, which they were wrong about- that i had to cancel my room and walk out. They embarrassed me in front of a lot of people in the lobby. I booked a room through Priceline I’ve used it 1000 times and they tried to flip the rules on me. It’s not even the fact that we were having an issue with the deposit it’s the fact that you told me you wouldn’t let me think about it for a few minutes. Are you serious?
Barbara and I enjoyed our one night stay; we will return and thought they did a good job of working through the pandemic. Noted little things, they cut down anything on paper, no menu, no adds for the spa or the area in general. left in the rooms. The new automatic opening door to north side parking lot is a real plus. Hope they continue and up date al the others. Still need a bench in north side entrance--us old folks, need to sit quickly. Room was sparkling clean and they had respaced the furniture which made it better for us. (One of us, uses a walker). Capri service was excellent and food very good--I had the meat lasagna. Will continue to return and are planning a mid June stay.
Where should we start! This "Resort" has not been upgraded since it was built! The old furniture and beds with creators in them where people have been sleeping for the past 20 years. The rooms were not just old looking and not updated but they were dirty!!! The carpets are old, dirty, stained and buckled! The bed skirts were all disheveled and uneven! The sliding door was filthy as was the screen and 2 unmatched plastic chairs on the deck. The old microwave was clean but the refrigerator was over frozen and was in need of defrosting. The AC vent had 2 Febreze vent clips to cover any orders. The bathroom had dirt and nasty stuff all over the walls as well as the grout in the tile is BLACK and the toilet seat was broken The hot spring pool felt lovely but are in desperate need for repairs. Missing tile and grout. The grounds are kept up very nicely. The Capri Restaurant was ok. Long wait times but the steak and burgers were good. The pasta sauce was horrible, if they are billed as an Italian Restaurant it needs to be changed quickly. Their steak was much better! The wait staff tried very hard to keep up. The Server who attempted to wait on the poolside customers was slow and had the biggest attitude. Once she was tipped her attitude changed but the service never got better. It Took an hour to get just a cocktail or glass of water. ( if it ever came). We wanted to love this place but the best part our stay was getting messages. They were would give 4 stars by themselves. We would have to giving the. 5 stars had they been given a better spa area to work in…
We have been coming this hotel over the years. This year we stayed in a poolside suite for two nights. After we got home, I noticed red bumps on my upper body skin. It feels itchy and burning for over a week. I called the hotel twice to let them know about the incident. So far I have not received a response. Had to see doctors. First the doctor said it was maybe bed bug bites, the second doctor diagnosed it as scabies. We will not be coming back to this hotel any time soon for sure.
We thoroughly enjoyed our stay at this hotel and spa. The room was spacious and clean, the pools were clean and there were several temperatures to choose from, all the way from swimming pool temps up to scalding hot. All of our service was friendly, welcoming, and Covid conscious. We had great massages from both Vontrey and Rosa Linda—I highly recommend taking the time to do that during your stay. We had both lunch and dinner from the restaurant, and both meals were very good, well executed and very affordable. We had eggplant parmigiana and rack of lamb, and even with two glasses of wine each and splitting both an appetizer and dessert the bill was just under $100. Overall the place is slightly outdated but it’s a very retro stop that’s reminiscent of times gone by.