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Riviera Shores Resort

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Riviera Shores Resort
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59 Reviews from our TripAdvisor Community

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There are newer reviews for Riviera Shores Resort
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Showing 56: English reviews
Chandler, Arizona
2 reviews
4 of 5 stars Reviewed November 15, 2015

Over all a pleasant experience. Friendly and helpful staff. Need to chose the higher floors ask for ocean view. Do not use the couch for a bed, need a 2 bedroom. Remodeling is in progress. If you want coffee etc., bring it yourself. They only supply a starter kit. (one decafe, one regular)

Helpful?
Thank Barbara R
prescott, az
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 17, 2015

While the location and ocean view is exceptional at this Diamond Resort, it still leaves quite a bit to be desired. I stayed here with my girlfriend for a short girl's get away trip. We knew it was only a one bedroom but the one bedroom units at most Diamond Resorts are a king and we felt we could live... More 

Helpful?
1 Thank vanillasun
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 30, 2015 via mobile

Disappointed in the accommodations. We had a one bedroom that needed updating desperately. All rooms have ocean view which was nice. Many restaurants within walking distance with a variety of cuisines. There was a gas Webber grill on our deck and we used it several times. Laundry facilities on site were free. We had a car do were able to... More 

Helpful?
Thank Nancy B
Diamond R, Manager at Riviera Shores Resort, responded to this review

We regret your time here at Riviera Shores Resort Capistrano Beach fell short of your expectations. Please accept our apologies for the room condition complications you endured. We are pleased you found our dining venues nearby quite excellent, and enjoyed our resort amentines. We value your complete satisfaction, and hope to better meet your needs in the future. Sincerely, More 

Sierra Madre, California
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 13, 2015

We spent 4 night at the resort at the end of August beginning if September and had a most enjoyable stay. The location is very good and a very short walk (1block) to the highway and train track overpass to the beach area. The beach is nothing special opposite the units buy we only went to kick back not to... More 

Helpful?
Thank JimmyC1411
United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 8, 2015

1.0 star rating 7/8/2015 The most horrible experience with customer service... We booked 2 bedrooms apart ocean view with booking.com.when when we arrive there they gave us an apartment facing a wall .we tried to change it they said no availability,and they refuse to cooperate to give us 2 separate rooms ocean view or even change our room to a... More 

Helpful?
4 Thank rose w
Diamond R, Manager at Riviera Shores Resort, responded to this review

Thank you for sharing your opinion about our resort, based on your recent personal experience here. We apologize that we could not accommodate your request for the room type you booked at check in. We immediately addressed this to prevent this from happening to any future guests of the resort. While we realize that this may have been upsetting to... More 

Satellite Beach, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 19, 2015

We had a great weeks stay at this hotel. Everyone was very accommodating and friendly. Loved our room and the location overlooking the ocean! Centrally located to restaurants and beaches. Will recommend to others and plan to return and stay at this hotel again 😀

Helpful?
2 Thank Annabel W
Colorado Springs, Colorado, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 17, 2015 via mobile

We weren't sure what to expect based on some reviews but, overall, were very happy with our stay here. We stayed in a 2 bdrm unit with 2 baths and kitchen. Excellent location - across the street from the beach and a walkway across the highway is just down the street from the resort. Yes, it is on the Pacific... More 

Helpful?
1 Thank Coronax5
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 30, 2015

A huge, heavy dresser with an unattached glass top and big TV fell on top of our 6 year old son! Our son was sitting on the floor with the bottom two drawers open when the entire dresser fell away from the wall on top of him. Luckily my husband and I were in the same room at the time!... More 

Helpful?
2 Thank Kaye L
Diamond R, Social Media at Riviera Shores Resort, responded to this review

Thank you for the feedback regarding your recent stay at Riviera Shores Resort. We are disheartened to hear of your experience but are glad to hear that your son is ok and that you are currently in communication with our Resort Manager in regards to this matter. More 

Tucson, Arizona
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed April 21, 2015 via mobile

As Diamond property, this place is more of a lump of coal. This is a very noisy and dated property. The one bed-room unit should be advertised as an efficiency, it had a very small cramped bedroom with a double bed and two large cabinets (one containing a TV) which were used to make a wall. It was difficult for... More 

Helpful?
3 Thank Doreen A
Diamond R, Manager at Riviera Shores Resort, responded to this review

Thank you for the feedback regarding your recent stay at Riviera Shores Resort. We are sorry to hear that you did not enjoy your stay and acknowledge that our property is dated in some respects and are working on a multi-year renovation of the property to bring it up to the standards that members and guests of Diamond Resorts have... More 

Portland, Oregon, United States
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 3, 2014

I completely agree with other posted comments, this is not a resort and definitely not worth the nightly rate charged for the accommodations. I booked and thought I prepaid for two nights via hotel reservation site. Upon arrival informed there was an additional "resort fee" of $22. This property appears to be more interested in selling timeshares than catering to... More 

Helpful?
6 Thank Richard H
Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Concierge

Additional Information about Riviera Shores Resort

Address: 34642 Pacific Coast Hwy, Dana Point, CA 92624-1301
Location: United States > California > Orange County > Dana Point
Price Range: $138 - $271 (Based on Average Rates for a Standard Room)
Number of rooms: 130
Reservation Options:
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Also Known As:
Riviera Shores Hotel Capistrano Beach
Hotel Style:
#4 On the Beach Hotel in Dana Point
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