Alpine Inn & Suites
560 Carter St, Daly City, CA 94014-1455
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About
#2 of 7 hotels in Daly City
Location
3.7
Cleanliness
4.2
Service
4.3
Value
4.1
Wake up in the City of Light? Well, pretty close, anyway. The European-style Alpine Inn & Suites is a mere baguette length (or two) from downtown San Francisco, Paris's oh-so-stylish sister city. Pairing uniquely European service with a refreshing dash of American ease, this treasured hillside retreat brings the pulse of Paris to the heart of the Bay Area. The eperience is as magical as a stroll along the Seine.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Vending machine
Children's television networks
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Secured parking
Wifi
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Location
Contact
560 Carter St, Daly City, CA 94014-1455
Getting there
SunnydaleMuni12 min
Rental CarsSee all Daly City rental cars
512Reviews6Q+A69Room tips
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+1
$10 per day for parking. Who does that? Pluses include: Microwave & refrigerator. Queen bed, writing desk. Shower soap. But the parking spots are tight. I have a minivan and it barely fits meaning those in front and behind me end up hitting my bumper when they parallel park or leave. I stayed here in 2020 just 2 yrs ago; they did not charge for parking.
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I made a booking online and went to the hotel 6 minutes later for my check-in. However, they refused my credit card and couldn't proceed with the transaction, but they also refused to refund me for my booking made 6 MINUTES earlier. I called them many times but they definitely scammed me, and I'm now away and they're playing with this. Avoid.
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Date of stay: February 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xperience Manager, General Manager at Alpine Inn & Suites
Responded Dec 4, 2022
Dear Viconih, Thank you for leaving us your feedback, it is unfortunate your experience was not up to par. We changed our payment processor, and as result of this change is we are unable to take certain cards as the system will not accept then. This occurs with mostly prepaid cards & certain credit cards. Now regarding your booking when a same day reservation is made especially through a 3rd party company which was the case for your reservation,as you are stating above this results in a same day cancellation penalty which is the what happened in this case, it is unfortunate, however in the case the policy was followed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Alpine Inn and Suites is filthy and the staff and management are dishonest. Rooms stink of smoke. The floors, sink and shower were dirty. Mattress wreeked. The bedding was stained and had cigarette holes. And when I informed the front desk, first the staff said that I had soiled the room and they would not give me a different room. (Less than 5 minutes had passed since I had checked in, so there was no way I could have soiled the room. It was OBVIOUS that their staff just says this to deflect feedback from guests.) Then the staff told me to speak with the manager .... WHO WOULDNT BE IN UNTIL THE NEXT DAY. I needed a suitable room or a refund so I could find another room ... not spend the night in a DUMP and talk to the manager the next day. Again it was obvious that this was a technique the staff used to evade responsibility. But what could the staff do ... if my room was a total dump, the other rooms probably were too. Avoid this horrible property!!…
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The lady at the front desk, Tofy was great. We were a little hesitant about booking in such a questionable area, but with the cheap prices we came anyway. Having her check us in made us feel so much better about choosing this hotel. She greeted us with a huge smile, and checked us in with no issues. She broke down all charges and was very helpful with how to get to our room. The room and the hotel property could definitely use some tlc and updating but the customer service made it worth the stay. Thanks
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I’ve always had bad experiences with check in or just with front desk customer service. It was nice to have a nice experience for once. The lady that works the front desk was Super nice. She told kept me well informed of all that I am paying for including parking. Greeted with a smile was really professional. I think she said her name was Tofi. Bright young woman. Definitely will be staying here if I am in this area.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Rolinda was amazing, received us with a warm welcome! I’d definitely suggest this place if you are in town for a short visit! They didn’t bother us tall during the stay, they even clean when you’re away, ensuring that you come back to a clean room.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Oh yes, they did . $50 for 47 extra minutes past the 11am check out. & The front desk called the room phone every 10min of the 47min I was in the room past 11am to harass me 4 times "are you out yet?". & They didn't tell me to my face or on the many phone calls they were charging me $50 to check out at 11:47am instead of 11am. I found out the next day when I looked at my credit card activity. I don't know if that's even legal- I believe it's price gouging, but I lack the energy to look into it cuz I have autoimmune arthritis & my life is a living hell let alone without hotel scams to have to look into. All the other guests were obviously homeless people from the immediate area. Scummy. Crooks. Don't get ripped off like I did.
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Date of stay: March 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
An honest review. I wish I could give 0 star to this place. I don't give 1 star usually but this place definitely deserves it. Here is why. We chose this place because of it's reviews on another website but it took only 30 minutes for us to leave this place! We checked in and checked out in 30 minutes!! The room smelled cigarettes and heavy toilet. They offered another room but that was same as well. We booked for 2 nights and only got refunded 1 night. Even though we didn't stayed at the room at all. First he said he could give us refund if we didn't use or touch anything then he find other reasons to not to refund the money. Believe me I could only stand 30 minutes at this place. Furnitures are very old, sheets and towels looks not clean! Customer service is terrible!!! They keep pass each other to finalize the refund and said they will call me back but they never did. They don't even have curtosy to call the customer and inform. Do yourself a favor and book somewhere else please! I can't believe they charge a customer for a night even though customer can't even stand to stay their place!…
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Date of stay: May 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Xperience Manager, General Manager at Alpine Inn & Suites
Responded Jun 3, 2021
Dear Bahadirezici, Thank you for taking the time to leave us your feedback regarding your unfortunately short stay. I sincerely apologize for your experience. Guest satisfaction is one of the company's core values we strive to ensure during each reservation. As promised when we spoke over the phone i followed up with my Front desk Manager who informed me that there was a room change offered & a transfer to our sister property which was also declined. Per the cancellation policy which states that guest have up to 24hrs prior to the date of arrival to cancel a reservation w/o fee, if the reservation is cancelled the same day of check-in. The first night is charged which is what occurred during your stay. Please feel free to reach-out & let us know if there is anything we can do to make this right. Cheers!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best experience at a hotel yet, no exaggeration. The staff was all very helpful and the manager is one of the nicest and understanding people I have ever met. I am so blessed to be able to have stayed here. I would highly recommend this establishment to anyone and hope that some day I will be able to return.
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Date of stay: April 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This place is decent, however two nights ago there were some loud people drinking the rear parking lot late at night. So the next morning I asked Rolinda at front desk to help me move to a different suit and went above and beyond to accommodate me. Thank you Rolinda!
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Date of stay: March 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$79 - $128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alpine inn and suites, alpine hotel daly city
LOCATION
United StatesCaliforniaDaly City
NUMBER OF ROOMS
32
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Claim Your ListingALPINE INN & SUITES - Prices & Hotel Reviews (Daly City, CA)
Frequently Asked Questions about Alpine Inn & Suites
What are some of the property amenities at Alpine Inn & Suites?
Some of the more popular amenities offered include free wifi, free parking, and self serve laundry.
Which room amenities are available at Alpine Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Alpine Inn & Suites?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Alpine Inn & Suites?
Conveniently located restaurants include Los Reyes Restaurant, KFC, and Luckey's Cafe.
Which languages are spoken by the staff at Alpine Inn & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Alpine Inn & Suites?
Many travelers enjoy visiting Mission Dolores (3.9 miles), Painted Ladies (4.7 miles), and Grateful Dead House (4.3 miles).