Alpine Inn & Suites
503 reviews
#2 of 7 Hotels in Daly City
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560 Carter St, Daly City, CA 94014-1455
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$98
Free cancellation until 10/02/21
$98
Free cancellation until 10/02/21
Priceline
Travelocity$98
Orbitz.com$98
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Room & Suite (18)
Dining (1)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Alpine Inn & Suites
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 7 hotels in Daly City
Location
Cleanliness
Service
Value
Travelers' Choice
Wake up in the City of Light? Well, pretty close, anyway. The European-style Alpine Inn & Suites is a mere baguette length (or two) from downtown San Francisco, Paris's oh-so-stylish sister city. Pairing uniquely European service with a refreshing dash of American ease, this treasured hillside retreat brings the pulse of Paris to the heart of the Bay Area. The eperience is as magical as a stroll along the Seine.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Vending machine
Children's television networks
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Secured parking
Wifi
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Languages Spoken
English, Spanish
Location
Full view
503Reviews6Q+A69Room tips
Reviews
Traveler rating
- 214
- 173
- 66
- 23
- 27
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Popular mentions
This place is decent, however two nights ago there were some loud people drinking the rear parking lot late at night. So the next morning I asked Rolinda at front desk to help me move to a different suit and went above and beyond to accommodate me. Thank you Rolinda!
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Date of stay: March 2021Trip type: Traveled solo
1 Helpful vote
Helpful
Boutique hotel with large rooms. Ours had vintage furniture and decor. No carpet on the floor which is very nice. Fridge, microwave and coffee maker. Also coffee from the office is available. Nice staff. Free parking for one car.
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from Xperience Manager, General Manager at Alpine Inn & Suites
Responded Sep 26, 2020
Dear mom22sons, Thank you for your review, we would like to take your feedback seriously and consider it to improve our customer service to you. We are glad you enjoyed your stay with us! We strive to make every stay and experience with us different and enjoyable. Have safe travels, Alpine Inn & Suites
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My room was small but comfortable and a bargain for a hotel near San Francisco. The staff was welcoming and accommodating and the coffee machine in the reception area was a treat. The downside — while the inn is non-smoking, at least in the rooms, my neighbor with whom I shared a small stairway sat happily smoking a cigarette on the stairs which wafted into my room. I asked him to not smoke there and he left. I called the front desk and was told smoking was only allowed in two areas away from the rooms. Again, the next morning, the neighbors on the other side were smoking and also talking loudly. It was 6am! When I alerted the front desk, an employee came out immediately and told them not to smoke there. They left after a few more puffs and loud words. If smoking is permitted only in certain areas away from the rooms, why isn’t this communicated at check-in. I was certainly not informed of this. It’s not enough to say that smoking is not allowed in the rooms — smokers need to be directed to areas where they can smoke and have it be far enough away to not bother those of us who value and require clean air. Also, while I appreciated the signage directing all people in the reception area to wear masks (it’s mandatory, right?), a guest was in there mask-less. In fact, when I checked in the front desk person was also mask-less. OK, there was a plexiglass barrier, but the morning front desk person wore a mask. I wanted to love this property because it’s close to home and convenient and I was looking to book a room for a week. But I think I’ll keep looking. …
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Date of stay: June 2020Trip type: Traveled solo
2 Helpful votes
Helpful
Response from Xperience Manager, General Manager at Alpine Inn & Suites
Responded Jul 5, 2020
Dear CharnaG_13, Thank you for your review and response. We try to make every guest experience with us to the best of our customer service abilities. It is unfortunate that you had to encounter the situation of having other guest smoke outside the room. Our rooms are non-smoking and we try to explain to guest where the smoking areas are, which we will encourage strongly from now on. Mask is required on our property and staff are also required to wear them. This is a serious issue we all are encountering and is a serious concern for all of us. We again apologize for the experience you have encountered. Have a safe travel,
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Recently, I stayed at this location and experienced horrendous customer service. On the second night of my stay, I received a phone call after 10 p.m. telling me "your card has been declined and we've changed the locks on your room". A normal business would give me a chance to fix it BEFORE locking me out of my room. It turns out, my credit card's fraud prevention flagged the hotel for some reason. I gave them the updated info, but still had to go check back in late at night to receive new keys. I expressed my displeasure at what occurred to the front desk clerk and she just kept saying "that's fine" over and over in a rude manner. She clearly didn't care. The next morning I returned to the front to complain about what had occurred and a different clerk told me "yes, staff turnover here is high" and promised me a 25% discount for my troubles. Surprise, surprise, there was no discount given. It took several calls to reach the hotel when the manager would be in. Finally, they were in but the front desk clerk refused to put me through. I asked over and over to speak to the manager, but never got through. This is not how you treat customers or run a business..…
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Date of stay: January 2020Trip type: Traveled on business
2 Helpful votes
Helpful
Response from AlpineXM, Front Office Manager at Alpine Inn & Suites
Responded Feb 12, 2020
Hello Armand, First, we would like to apologize to you for the experience you have encountered with our staff. We will rectify our actions and take your feedback into improving our customer service. Our Manager has reached out and discuss this experience with you in order to better manage the situation.
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This isn't a fancy place, but it is clean and the bed we had was good. The room is small, but you can make do. The heating and small refrigerator could be a bit noisy, but they didn't keep us awake. The staff was very friendly and helpful. We'd stay here again.
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Date of stay: January 2020
Value
Rooms
Service
2 Helpful votes
Helpful
Response from AlpineXM, Public Relations Manager at Alpine Inn & Suites
Responded Jan 27, 2020
Dear Q THarris, Thank you for the positive review and for taking the time to recognize our Alpine Inn and Suites. We are delighted that our staff provided you with friendly and helpful service. Our goal is to provide an extraordinary stay that exceeds your expectations. Thank you for your recommendation. We look forward to accommodating you again soon.
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PRICE RANGE
$66 - $198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alpine inn and suites, alpine hotel daly city
LOCATION
United StatesCaliforniaDaly City
NUMBER OF ROOMS
32
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Claim Your Listing Frequently Asked Questions about Alpine Inn & Suites
What are some of the property amenities at Alpine Inn & Suites?
Some of the more popular amenities offered include free wifi, free parking, and self serve laundry.
Which room amenities are available at Alpine Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Alpine Inn & Suites?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Alpine Inn & Suites?
Conveniently located restaurants include Los Reyes Restaurant, Stop N Wrap, and Luckey's Cafe.
Which languages are spoken by the staff at Alpine Inn & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Alpine Inn & Suites?
Many travelers enjoy visiting Mission Dolores (3.9 miles), Painted Ladies (4.7 miles), and Grateful Dead House (4.3 miles).