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Extended Stay America - Orange County - Cypress

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Extended Stay America - Orange County - Cypress
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105 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Lisbon, Portugal
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Prompt courteous service from the front desk. Quiet with good AC/heating--no problems sleeping in comfortable bed. Located next to several fast food places that looked ok (we didn't eat at them, though). While not especially modern nor new, we found the room size and cleanliness reasonable and the kitchenette handy. The free WiFi is adequate, if sometimes a bit slow.... More 

Helpful?
Thank Chi_Zu_world
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My company uses, almost exclusively, Extended Stay properties to house our team as we criss cross the United States. I have always experienced a friendly and helpful staff. The team of Michelle, Eddie, Jazmin & Roshan at the Cypress location are no exception to that rule. Rooms are clean, modern & comfortable. No complaints. Thanks again guys! Leslie

Helpful?
Thank Trvlore
Cypress, California
1 review
5 of 5 stars Reviewed 1 week ago

I've been at this Extended Stay for about a month for work, and the employees really go above and beyond to make sure your needs are met. I've stayed at others in Southern California and this one is by far the nicest, most pleasant stay.

Helpful?
Thank souzaalx13
Manager_11525, Manager at Extended Stay America - Orange County - Cypress, responded to this review

Thank you for taking the time to write a review. I am pleased to see you were consistently provided with excellent customer service by our staff for the whole month you stayed with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 12, 2016 via mobile

I never wrote review before , and usually travel at least 10 times a year , but this has been worse customer Service ever , not sure how they are still In business , Booked through Hotwire arrived late night with my wife and 2 kids. Was given smoking room even I called early to request non smoking , with... More 

Helpful?
1 Thank Bashar a
1 review
1 of 5 stars Reviewed August 10, 2016 via mobile

Stayed here for two weeks and not once did they clean our rooms. We had 3! They were seriously under-staffed. Also the rooms had a terrible smell in each one. We bought air fresheners, but the smell never went away. They did not empty the trash rooms regularly either. On our last day someone had placed their trash in the... More 

Helpful?
Thank Jan F
Manager_11525, Manager at Extended Stay America - Orange County - Cypress, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry about the lack of service you received during your stay. You experience many issues that will be addressed by our staff. Thank you for bringing this to our attention. It would be our pleasure to have you... More 

Port Hueneme
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 5, 2016

Kitchen was not completely full kitchen no oven and was pure electric stove. Had 1 old frying pan available in the lobby because 5 other rooms used all the kitchen items... I was given a small butter knife to use. NO extra bedding of any type were available and the two items available were not delivered to our room we... More 

Helpful?
Thank theashag
1 review
4 of 5 stars Reviewed July 31, 2016 via mobile

I checked in for a 3 night stay, due to being displaced from my home for termite tenting. I asked for an accessible and non smoker room. I was impressed with the check in process and the 2 folks at the front desk, were very nice and pleasant. My room was very clean, I have no complaints.

Helpful?
Thank Pat M
Manager_11525, Manager at Extended Stay America - Orange County - Cypress, responded to this review

Thank you for taking the time to share your thoughts with us. Your experience with us was a good one and for that I am pleased. I'm glad your check in went smooth and you found everything to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring... More 

Olympia
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 30, 2016 via mobile

I travel often for work and have stayed at several Extended Stays before. I'm beyond disappointed with our experience at this location. When we arrived at the hotel our room wasn't ready along with several other families we were traveling with. We all were corralled into a room to wait and wait for our rooms to be ready long after... More 

Helpful?
Thank experiencememories
Los Angeles
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed July 28, 2016

Booked five rooms at this hotel for a show at the Convention Center nearby. Confirmation states that changes or cancellation must be made by 6:00 pm on July 24th (first night of stay). Client decided they didn't need the first night on three rooms so I called to cancel first night on July 23rd. Was told sorry, they were sold... More 

Helpful?
Thank Laura G
1 review
5 of 5 stars Reviewed July 7, 2016 via mobile

I stayed long term at the Extended Stay America in Cypress, CA and was quite impressed with the staff's professionalism, friendliness, hospitality and all their attempts to ensure I had a wonderful stay. I would like to offer a heartfelt thank you to the Asst. Gen. Mngr. Daniela Sanchez, the front office staff...Eddie, Henry, Michelle and Jeremy.....and I can't forget... More 

Helpful?
Thank Randy E
Manager_11525, Manager at Extended Stay America - Orange County - Cypress, responded to this review

It is satisfying to read how our staff was professional and attentive during your long term stay with us. I'm glad you were accommodated so well. Our staff, especially the ones you mentioned in the review, will be informed of the excellent customer service they provided and provide to other guests. The staff and I would like to thank you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Orange County - Cypress

Address: 5990 Corporate Ave, Cypress, CA 90630-4647 (Formerly Homestead Cypress)
Location: United States > California > Orange County > Cypress
Price Range: $107 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Cypress 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Cypress Hotel Cypress
Extended Stay America Cypress
Extended Stay America - Orange County - Cypress CA
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