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Extended Stay America - Orange County - Cypress

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Traveler (11)
Room & Suite (29)
Dining (1)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Business Center with Internet Access
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
Hotel links
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Location

Full view
53Somewhat walkable
Grade: 53 out of 100
42Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
5990 Corporate Ave, Cypress, CA 90630-4647
Getting there
Long Beach Municipal Airport7 mi
John Wayne Airport13 mi
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147Reviews
41Photos
1Q+A
28Room tips
Traveler rating
  • 62
  • 32
  • 22
  • 13
  • 18
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Popular mentions
Clean hotel rooms, staffs are great, oustanding hospitality! My Family had a great time staying here. Definitely will recommend to family and friends that if they needed a hotel to stay. Close to Disney land.
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Response from 00esa, Manager at Extended Stay America - Orange County - Cypress
Responded yesterday
Thank you for recommending Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
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Hotel's Favorite
Very pleasant trip. The room was nice and a fabulous location. Near restaurants, shopping and freeway close. I booked my relative for 1 week and everything went well. He is disabled and the front desk gave him extra special customer service.  WENDY (General Manager) & GINA are
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Response from 00esa, Manager at Extended Stay America - Orange County - Cypress
Responded Jul 4, 2018
Wow - David, thank you so much for the wonderful review, most especially the kind comments about Wendy and Gina. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was so good to have you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management
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The hotel is infested with FLEAS and ROACHES. The room was filthy from top to bottom. The entire hotel smells like a petting zoo. A number of things in the room did not work. The manager was very rude and unprofessional. The grounds of the hotel look like a garbage dump.
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Response from 00esa, Manager at Extended Stay America - Orange County - Cypress
Responded Aug 6, 2018
Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issues you encountered while you were here and for the behavior of our staff. We have discussed your observations with our housekeeping team, and we’re also working with them so such issues are prevented from happening in future. We also assure you that we have shared your feedback with our entire staff as we continually take measures to ensure we are delivering the finest hospitality. Please consider giving us another chance as we would welcome an opportunity to restore a favorable impression. Sincerely, Hotel Management
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The staff was very friendly and helpful. They were very welcoming and even went out of their way to deliver amenities (pans, spatulas, kitchen supplies, etc.) to the room. The location is perfect. Near a Target, Costco, and a variety of eateries. The room was clean and neat,
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Response from 00esa, Manager at Extended Stay America - Orange County - Cypress
Responded May 26, 2018
It was a pleasure to have you at Extended Stay America. We’re thrilled to know you loved your well-appointed room as well as the service provided by our staff and that our excellent location was convenient for your needs. Thanks for recommending us to future guests! We hope to be your hotel of choice every time you visit Cypress. Sincerely, Hotel Management
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My family stayed here while we attended a funeral. We were traveling from different parts of the US and I happened to arrive first. Because the reservation was in my mother’s name, the hotel REFUSED to let me check in. We booked multiple rooms and I was even willing to pay for
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Response from 00esa, Manager at Extended Stay America - Orange County - Cypress
Responded May 19, 2018
We’re sorry for the loss in your family and moreover, we apologize for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that for the poor service you received while check-in. We hope that you will give us another chance to show you our hospitality and stay with us the next time you are in the Orange County. Sincerely, Hotel Management
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Номер
Кухня
Photo provided by managementExtended Stay America - Orange County - Cypress
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Orange County - Cypress
Studio Suite - 1 Queen Bed
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123456
what star rating?
2.5
0 votes
"Near Trash Room"
"We always prefer to avoid the ground floor where there is more activity."
"Stay eleswhere"
"Not a welcoming place and indifferent staff/minimal accomidation"
"we requested non-smoking room, which was supplied"
PreviousNext
123456
PRICE RANGE
$109 - $173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead cypress hotel cypressextended stay america cypress
FORMERLY KNOWN AS
Homestead Cypress
LOCATION
United StatesCaliforniaCypress
NUMBER OF ROOMS
134
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