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Extended Stay America - Orange County - Cypress

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Extended Stay America - Orange County - Cypress
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102 Reviews from our TripAdvisor Community

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Showing 95: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I never wrote review before , and usually travel at least 10 times a year , but this has been worse customer Service ever , not sure how they are still In business , Booked through Hotwire arrived late night with my wife and 2 kids. Was given smoking room even I called early to request non smoking , with... More 

Helpful?
1 Thank Bashar a
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for two weeks and not once did they clean our rooms. We had 3! They were seriously under-staffed. Also the rooms had a terrible smell in each one. We bought air fresheners, but the smell never went away. They did not empty the trash rooms regularly either. On our last day someone had placed their trash in the... More 

Helpful?
Thank Jan F

Travelers are raving about these Cypress hotels

Port Hueneme
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Kitchen was not completely full kitchen no oven and was pure electric stove. Had 1 old frying pan available in the lobby because 5 other rooms used all the kitchen items... I was given a small butter knife to use. NO extra bedding of any type were available and the two items available were not delivered to our room we... More 

Helpful?
Thank theashag
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

I checked in for a 3 night stay, due to being displaced from my home for termite tenting. I asked for an accessible and non smoker room. I was impressed with the check in process and the 2 folks at the front desk, were very nice and pleasant. My room was very clean, I have no complaints.

Helpful?
Thank Pat M
Manager_11525, Manager at Extended Stay America - Orange County - Cypress, responded to this review

Thank you for taking the time to share your thoughts with us. Your experience with us was a good one and for that I am pleased. I'm glad your check in went smooth and you found everything to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring... More 

Olympia
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I travel often for work and have stayed at several Extended Stays before. I'm beyond disappointed with our experience at this location. When we arrived at the hotel our room wasn't ready along with several other families we were traveling with. We all were corralled into a room to wait and wait for our rooms to be ready long after... More 

Helpful?
Thank experiencememories
Los Angeles
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Booked five rooms at this hotel for a show at the Convention Center nearby. Confirmation states that changes or cancellation must be made by 6:00 pm on July 24th (first night of stay). Client decided they didn't need the first night on three rooms so I called to cancel first night on July 23rd. Was told sorry, they were sold... More 

Helpful?
Thank Laura G
1 review
5 of 5 stars Reviewed July 7, 2016 via mobile

I stayed long term at the Extended Stay America in Cypress, CA and was quite impressed with the staff's professionalism, friendliness, hospitality and all their attempts to ensure I had a wonderful stay. I would like to offer a heartfelt thank you to the Asst. Gen. Mngr. Daniela Sanchez, the front office staff...Eddie, Henry, Michelle and Jeremy.....and I can't forget... More 

Helpful?
Thank Randy E
Manager_11525, Manager at Extended Stay America - Orange County - Cypress, responded to this review

It is satisfying to read how our staff was professional and attentive during your long term stay with us. I'm glad you were accommodated so well. Our staff, especially the ones you mentioned in the review, will be informed of the excellent customer service they provided and provide to other guests. The staff and I would like to thank you... More 

1 review
5 of 5 stars Reviewed June 30, 2016 via mobile

My family and I have stayed here for 3 months waiting to find a permanent home I must say, this place feels like home. The staff here is excellent .... Danella, Michelle, Jeremy, Eddie and Henry always put our stay and interests first making sure we are happy and comfortable. Rooms are perfect for us and room service is very... More 

Helpful?
Thank JohnEDaze
Manager_11525, Manager at Extended Stay America - Orange County - Cypress, responded to this review

Thank you for taking the time to write a review of your stay. It is satisfying to know were able to accommodate you well for your three month transition. Our staff members will be informed on the excellent customer service they provided. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

1 review
5 of 5 stars Reviewed June 30, 2016 via mobile

Extended stay america is a great place to stay the people are friendly and very helpful especially Jeremy he went out of his way to please us and make us conformable we will recommend extended stay america to all our friends and business partners

Helpful?
Thank Frank M
Manager_11525, Manager at Extended Stay America - Orange County - Cypress, responded to this review

We are thrilled that you had an amazing stay with us. I'm glad our staff is accommodating and attentive with guests. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future. More 

Cypress, California
1 review
5 of 5 stars Reviewed June 11, 2016

The staff is outstanding always listing and understanding customer needs. they know the area and attractions and how to get there. the cleaning staff maintain the rooms to very high standards. here are a few names that should receive some very high accolade's; Eddie, Michelle, Daniela to mention a few.

Helpful?
Thank blueghost005
Manager_11525, Manager at Extended Stay America - Orange County - Cypress, responded to this review

I appreciate you taking the time to write such a great review of your stay. I am glad that you have continued to enjoy our wonderful staff throughout your visit with us. As well, I'm happy that you've been so pleased with the cleanliness of our hotel. I will be sure to share your comments with our team. Thank you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Orange County - Cypress

Address: 5990 Corporate Ave, Cypress, CA 90630-4647 (Formerly Homestead Cypress)
Location: United States > California > Orange County > Cypress
Price Range: $112 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Cypress 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Cypress Hotel Cypress
Extended Stay America Cypress
Extended Stay America - Orange County - Cypress CA
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