I am a Hilton diamond member. Been one for 10+ years The Juniper stay, specially the checkout experience, made the overall experience by far my worst-ever Hilton stay. 1. Their wifi drops every ~30 minutes. If you are here on business travel and plan to take a few zoom calls from the room, prepared to use your data plan 2. The restaurant, which the hotel pushes, is run by what appears a chef of the same skills as an intern at a culinary school. That is OK. We gotta give kids a chance. However, when you end up getting charged $30 for a burger that tastes of candy, you gotta scratch your head 3. The reason for my post in the bait-and-switch techniques used by the hotel staff. I booked my hotel NOT through hilton.com, but the checkin told me that I had $30/day credit to spend in the hotel, and ENCOURAGED me to spend it. When it was time to checkout, they said that given. did not book directly the credit does not count. I was there for 6 days. It's not the $$s, but the whole stink of a corrupt office at Juniper which finally made me take the effort to post this review…
PG&E was messing up the neighborhood again and cutting electricity (in the end of 8 hours). So we decided to do another staycation (more like work-ation) at the Juniper Hotel Cupertino, Curio Collection by Hilton. Booked a 1 King Bed Deluxe Room for 2 nights using Hilton Honors app. I notice lots of details in my hotel stays and my 5-star rating indicates my overall satisfaction with this stay. THE GOOD - Checked in on app a few hours before arrival and was pre-assigned a room on the 5th floor facing west. I checked other available rooms in my chosen category in the app and all others faced east. There is a tall building to the east and so not much of a view. Turned out my room had a pretty decent view towards the coastal hills. Very happy with that. - Check in at the hotel went fine. Went through the usual process. Staff informed me that parking was free-of-charge and that the room had two complimentary bottled water. - There were ample parking spots in the covered parking garage. - The bed was pretty comfortable. The mattress was a pillow top and sat on a foundation. There were 5 down pillows of medium loft on the bed (a 6th pillow was in the closet). The sheets (a fitted and two flats) were cotton-poly where the cotton was ring spun for a slightly more premium feel. There was a light down comforter between the flat sheets. There was a mattress pad over the mattress. The headboard was upscale-looking. - The bed was flanked by a night stand on each side with lamps equipped with an AC outlet and a USB port (one of the USB ports did not work). - The room was spacious feeling. Plenty of room around the bed. - We intentionally chose the 1 King room because it has a chaise sofa. There was also a C-table. We used it quite a bit. - Two large windows each with a sheer curtain and heavier curtain that provided black out. There was a pocket valance as well that gave a boutique look. Slight negative was that the window glass were mildly dirty and spoiled the view a little. - In general, I liked the color coordination in the room. Different shades of blue for the carpeting, window treatments and chaise sofa, punctuated by red sofa cushions. Walls were mostly sandy brown. - Bath amenities were Crabtree & Evelyn (Verbena and Lavender) and appropriate for a 4-star hotel. Bath towels were Manchester Mills and had better than average cotton feel. There was a 1875W Sunbeam hair dryer that worked fine, but we would have liked to have seen an ionic hair dryer instead (treats the hair better). There was also a magnifying makeup mirror. One oddity was that there was a standard toilet seat and cover over an elongate toilet. - Shower had a good strong spray and hot water came on almost immediately. Tub, tub enclosure and shower curtain were clean. - Large 55" LG television with ~150 channels via DirecTV. Remote worked fine. - Work desk was spacious enough for laptop and some papers. Desk chair was very comfortable and leather-like. There was an accessory on the desk with AC outlets and USB ports. We do wish the desk had wheels so it could be turned (seen this at a couple of hotels recently). - Room safe. - Mini-fridge. - Foldable luggage rack, iron and ironing board. - Laundry bag. - Said hello to housekeeping staff in hallway when we passed and they greeted us back warmly. - Elevators were quick enough. THE SO-SO - The HVAC worked fine and the room temperature was cooled as needed. If on (HI, MED or LO) the unit circulated air constantly and the sound was medium audible which was generally acceptable for a little gurgling. You can turn it to off to have quiet if needed. The temperature selection buttons were a little sticky. - The room lighting was generally good. Entryway was lit nicely. Bedside and work desk lighting were good (LED bulbs). There was a lamp for the chaise sofa with CFL bulbs and a dimmer dial switch oddly positioned right next to one of the bedside lamps. - Coffee/Tea station. Paper cups. Contrasts with glass tumblers in the bathroom and wine glasses in cabinet. Ceramic mugs preferred. - There were shredded tears in two areas on the cover for the bed foundation. Unfortunately, very visible. - There were two light switches in the bathroom. One had an interesting dimmer position (extra push to turn it off) and the other switch did not seem to do anything. - Could clearly hear sounds from water pipe/plumbing when next door bathroom was being used. - Bathroom vanity lighting fixture showing age with some stains. - Free WiFi. Reliable but relatively slow. Speedtest showed 5.96 Mbps download, 6.24 Mbps upload. JUST WONDERING... - When this was the Cypress Hotel by Kimpton, the rooms had really nice bath robes. There were none during my visit to Juniper. - There was no Do Not Disturb sign for the door. - Not sure why the coffee/tea service is placed on the work desk right next to AC outlet accessory. - Not everything can be cleaned every time housekeeping turns over a room, but I did find quite a bit of linty dust on the television top edge as well as other locations around the room. - I recently stayed at another Hilton property nearby and it had CleanStay stickers on the door as well as other CleanStay labels inside the room. There was nothing in the room here mentioning the CleanStay program. Overall, I like the Juniper Hotel. I don't need free breakfast or a microwave oven. I basically need a clean and comfortable room that provides a good night's sleep. Got all that. And I appreciate all the premium extras that came along (but really, let's get some robes).…
This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.
Was very welcoming, spacious, heart warming. Was a great time I’d recommend getting the mini suite, worth the money and arguably cheaper then a lot of the other hotels especially for the area. Would recommend this hotel especially
This is my favorite place to stay when I do business in the Bay area. Mariana was very kind while checking me into my room. The complimentary bicycle service is great, and the restaurant has very good food and drinks. I will definitely be staying here again when I am in town!
This was an excellent hotel to stay in heart of Cupertino. The staff was excellent. Especially Caitlyn at checkin was very thorough in explaining all the details of the hotel. Being Diamond Hilton members we got points and water etc. The rooms very very clean and quiet. Curtains had a binary design :). The neighborhood was safe with Starbucks and Voyager Coffee next door. Lots of walking / running paths nearby. We will certainly stay again. 5 star experience !
The hotel staff were friendly and helpful. Parking was free and they have a nice work out facility if you are looking to exercise during the stay. The rooms were good sized and laid out for easy access and they are quiet so you don’t hear your neighbors.
I had an excellent stay at the Juniper for business travel. It was a smooth check-in experience, clean, quiet, and centrally located to so much. Ransom helped me check-in to the hotel and helped me troubleshoot my wifi connection--it felt like I had a personal concierge and was absolutely awesome! Really great experience and will happily stay there again the next time I'm in the area.
I stayed here one night for a concert at Mountain Winery. The room was large and clean and the bed was very comfortable. The staff was very kind and accommodating. I felt very safe here as a solo female traveler.
Our stay at the Juniper Hotel Cupertino, Curio Collection by Hilton was amazing. Service was great very friendly. Rooms and hotel very clean and comfortable. Check in check out painless. Customer service over the top!!!! I've been traveling for over 30+ years. I've never had someone go way over what the job requires from them. GINO was amazing helping us make or reservations weeks before our arrival. We were having a problem adding a room. Everyone gave us the runs around. So I was desperate. I called the Hotel directly GINO answered I explained all the details. He said give me your number. The next day he called me back. Made several conference calls got Everyone on same page. Told me he'd call me back when everything straight out. 1hr late called back with new Reservations number gave us nice rooms. Ewhen we arrived GINO was at front desk and we talked made us welcomed. HILTON CAN LEARN A LOT AND PASS IT ON TO OTHERS ABOUT THE IMPORTANCE OF CUSTOMER SERVICE..THANK YOU GINO!!!!!…