The Westin South Coast Plaza
686 Anton Blvd, Costa Mesa, CA 92626-1920
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About
#6 of 26 hotels in Costa Mesa
Location
4.5
Cleanliness
4.4
Service
4.2
Value
3.9
GreenLeaders Silver level
Watch the California sun rise over the entrance of the iconic The Westin South Coast Plaza, Costa Mesa. Located in Orange County near John Wayne Airport, our Costa Mesa, CA, accommodations sit across from South Coast Plaza. Hotel amenities include a waterfall-terrace restaurant, a sparkling outdoor pool, a well-equipped fitness center and on-site tennis courts.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Table tennis
Tennis court offsite
Children Activities (Kid / Family Friendly)
Valet parking
Paid public parking on-site
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Snack bar
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Safe
Seating area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
Location
686 Anton Blvd, Costa Mesa, CA 92626-1920
The Westin South Coast Plaza
Getting there
Somewhat walkable
Grade: 80 out of 100
80
John Wayne Airport
1.4 mi•
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Long Beach Municipal Airport
17.8 mi•
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Rental Cars
44 Restaurants
within 0.3 miles
1038Reviews8Q+A100Room tips
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Overall my experience at this hotel was quite poor. the hotel is super old, poorly maintained, dirty rooms, gym was not maintained well. Brittany the check-in desk did a poor job checking me in, was slow, the keys didn't work several times in the elevator. No lounge or solid breakfast option. PASS on this hotel. Oh btw I am a titanium elite member
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Date of stay: July 2023Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded Jul 31, 2023
Dear raeese2015, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went here for my daughter's birthday and booked with points as she wanted to go shopping at South Coast Plaza for her birthday. We arrived early, at 10AM. While I assumed our room would not be ready, I assumed it would be ready at the latest at check in time at 3PM. We had plans and had to get ready, yet at 3:10PM, the room still was not ready. The man at the front desk (who was very nice), asked us if we wanted a King room an that the pull out bed was good for two kids. We took it as we needed to get dressed and ready after the pool. The pull out bed was not a size for two kids, it is a twin. We went back down and told them we would wait for our 2 queen bed room that we had originally booked. It ended up not being ready until 8pm which is not acceptable with a 3PM check out time. The room itself was nice with comfortable beds and a good shower. The windows however, were filthy. You barely could see through them and they look like they have not been cleaned in over a year. I would stay somewhere else if they can't guarantee a reasonable check in time for the room you booked.…
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded Jul 28, 2023
Dear P2973YUjessicaw, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just spent a very comfortable evening at the SCP Westin after seeing a show at the SCP Performing Arts Center. The large and welcoming lobby was a nice intro to the hotel, and we were checked in by the lovely and accommodating Stephany… Scored a large king room on the 15th floor, with a great view of the park…Plenty of waters, coffee maker, big TV and a huge, modern shower with luxury toiletries…. the room was spotless (and quiet) and the most comfortable bed and pillows ever….I slept like a baby. Front desk Brian helped us check out and he was polite and caring. All in all, the Westin hotel experience was a pleasure and we will be back…Next time, we will try the bar and restaurant, they both looked very inviting! PS There is a Starbucks there, which always makes my day!
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Date of stay: July 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Awful customer service at the front desk, they are rude and condescending. Room was clean and large, housekeeping did a nice job. Bartender and lounge server were nice but very difficult to understand and communicate with, although they tried hard. Location is convenient next to the mall. No amenities to speak of, but self-parking is convenient.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded Jun 30, 2023
Dear Seaside784408, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The windows were so filthy you barely see out the window, yes that dirty. Seems windows have not been washed for years, maybe three years. When I was not able to hook up to the Wi-Fi, they transfer me to an outside service, they had me waiting for over an hour. Outside they were 3 or 4 bell boys, when I took a suitcase out, no one volunteered to help me lift this suitcase into the trunk of my car. I was overcharged, I made reservations directly with hotel reservations, they give me a price , but on my bill, they charged me higher prices for some nights without my authorization. In general, the hotel is dated and is not very detailed maintained.
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Date of stay: June 2023Trip type: Traveled on business
Room Tip: Hotel charges $50 a night for parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded Jun 15, 2023
Dear Trek55865884297, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very conveniently located closed to entertainment and shopping however it is clear the management and owners do not care about this property! The windows are so filthy you can hardly see out of them … dirtiest windows I have ever experienced in any hotel or building ever ! We stayed for 3 days and the second day the housekeeping never showed up … we reported this and asked that the room be refreshed and was told it would be taken care of. We went to dinner and returned 2 hours later to a room that hadn’t been touched ! Told “Oh we are oversold tonight and housekeeping is overwhelmed! “ Perhaps I am underwhelmed and don’t feel like paying for services I didn’t receive !”
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded May 28, 2023
Dear jtmcbain, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BEWARE: this hotel is inconsistent with their cancellation policy. When traveling while sick is extremely frowned upon these days and not recommended, I needed to cancel due to illness. Steve Leary, the front desk manager sent me a passive aggressive email about their “consistent compliance” of their cancellation policy which is smoke and mirrors. I had a family member also cancel the same day as check in with no problem. Hotel management is unintelligible for real world decisions that use policy to be inflexible but really are just trained monkeys that recite the scripts as their version of customer service. Don’t book here.
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Date of stay: January 2023
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded May 12, 2023
Dear 964bernl, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well, let’s start with FALSE advertising in their website and google ads. No business center, no hot tub, no kids activities, no golf activities, no free wifi, no breakfast buffet, no airport shuttle, no car rental on site. ALL LIES. Even with the $5 incentives when you skip housekeeping services was a lie. Talked to the front office manager Diana, She told me “it is what it is” with a sarcastic big face. Never again
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded Apr 24, 2023
Dear Zachl726, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I truly love this hotel. I love it for many reasons from its wonderful location, cleanliness, quiet, lively lobby, large and beautiful grounds/amenities but mostly its staff. I also feel safe and comfortable. I always enjoy all my interactions with the staff. I especially want to thank Eladio in the hotel restaurant area as he is just the most cheerful, respectful and lovely person. Thank you for your excellent service every time we have stayed at the hotel. It really feels like home when we are here. I would highly recommend it to anyone travelling. Its across the street from the South Coast Plaza (connects with a bridge) and is close to so many fine restaurants. Cant wait to go back again soon!
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have stayed at this property many times as we live locally and at times want to enjoy a night away with the kids and dogs. They have been for the most part, good stays. In preparation for my daughters upcoming birthday we had planned to rent a room for the sole purpose of pick up and drop off for her friends as they are going to a musical at Segerstrom Hall next door and for my son to swim while they are at the performance. We also want to serve cake after the musical to her friends. I reached out to the property to see if it would be acceptable to bring the 16 girls to the pool/patio area to sing "Happy Birthday" to our daughter and enjoy a slice of cake which would not take more than 30 minutes (after 5pm so there likely would be n one still swimming) and was told, "No. You cannot have extra guests or outside food at our property". Adversely, I was told the only option is for us to "upgrade for $750 or if that is too much, $500" to the Presidential Suite or a more expensive Banquet room. Both options are excessive considering I was going to book a $300 standard room and the time at the pool/Patio would be less than 30 minutes. I was shocked to hear that considering we stayed here over Labor Day last year and many people at the pool were there with outside beverages (alcoholic) and take out from South Coast Plaza, but we can't bring a birthday cake per the GM and Food & Beverage Director. How very short sighted of this property considering we have stayed here many times and we are Lifetime Platinum members and we would be brining many potential new patrons to this property. We reached out to the other Bonvoy properties within the area and they are all willing to accommodate our simple request so we ended up booking elsewhere. Moving forward, we will not be returning to this property...…
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from GuestRelations Manager, Guest Services / Front Office at The Westin South Coast Plaza
Responded Jan 30, 2023
Dear Greggfi626, We greatly appreciate your feedback and for providing an opportunity to make improvements. Please be assured that our entire staff is continuously working very hard on improving the service and product we extend to our guests. Please accept my sincere apologies for being unable to meet your expectations. Feedback is extremely important to any organization; particularly when the service has been less than exemplary and we greatly appreciate you sharing your experience. If your travel brings you back to The Westin South Coast Plaza, please forward me your confirmation so I may personally prepare for your arrival. I will ensure that your stay will be a renewing one where you enjoy the true Westin Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$176 - $262 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin south coast plaza hotel costa mesa, westin costa mesa, westin south caost plaza, costa mesa westin, westin south coast plaza, westin hotel costa mesa
LOCATION
United StatesCaliforniaOrange CountyCosta Mesa
NUMBER OF ROOMS
393
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Claim Your ListingTHE WESTIN SOUTH COAST PLAZA $194 ($̶2̶6̶8̶) - Updated 2023 Prices & Hotel Reviews - Costa Mesa, CA - Orange County
Frequently Asked Questions about The Westin South Coast Plaza
Which popular attractions are close to The Westin South Coast Plaza?
Nearby attractions include South Coast Plaza (0.3 miles), Segerstrom Center for the Arts (0.1 miles), and California Scenario (0.2 miles).
What are some of the property amenities at The Westin South Coast Plaza?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin South Coast Plaza?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin South Coast Plaza?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin South Coast Plaza?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin South Coast Plaza?
Conveniently located restaurants include The Capital Grille, Seasons 52, and Din Tai Fung.
Are there opportunities to exercise at The Westin South Coast Plaza?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin South Coast Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin South Coast Plaza?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin South Coast Plaza offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin South Coast Plaza?
Many travelers enjoy visiting Kellogg House (2.6 miles).