We spent two nights at this hotel and everything was great and cleaned; full breakfast with great service and kindly people; excellent location, highly recommended and I will absolutely comeback to this hotel.
It's been a few years since we stayed here, but we remembered it when we had an occasion to attend nearby. We were very pleased to see that they still do a terrific job from check-in to check-out. Very well maintained room, comfortable bed, a nice hot breakfast and very professional staff. Glad to see they are doing well. We'll return.
All and all I was very happy with this hotel. The rooms were clean and the location is great! Close to the airport. Close to the beach. Close to restaurants and shopping. The hot breakfast was good and the staff was very friendly.
We loved staying at this hotel. The breakfast was amazing, location was good, pool and hot tub area was perfect. Everyone was super helpful. When we checked in our TV was not working and they immediately moved us to a room right across the hall. The breakfast and free parking made it an even better value. We were very happy with our stay and would definitely stay here again.
My child and I were attacked and traumatized by one of the Managers working at this “hotel”! I am a beautiful single Mother traveling alone with my child to Disneyland - we considered going to Catalina Island for a day and wanted to do this trip on a budget, my reasoning behind choosing this location. Huge mistake. The night before our planned departure at The Best Western “Plus” (so appropriate) @ Costa Mesa, we stayed at Disneyland until 1am, and returned to our noisy room on the highway where we not only had to hear the roar of traffic from the very busy highway that this hotel is located directly upon, we also were assaulted by a screaming child who cried all night long - the walls are paper thin and I was exhausted in the morning! The maids started seemingly intentionally screaming in the halls outside our hotel room and slamming doors very early in the morning- I maybe got a total of 4 hours of sleep - a dangerous amount of (lack) of sleep, to have to drive with my child on. The night before our scheduled departure, the front desk agreed to extend our check out until 1pm but I wasn’t finished packing, yet. The maids started banging on the doors obsessively at promptly 1pm! I told them kindly initially, that we needed a few more minutes, at which time, they proceeded to call our room Repeatedly and obnoxiously. I hung up on the hotel manager who refused to give me his name and actually had the utter audacity to start screaming and cursing at me in his muddled middle eastern/strong Latino? accent!! He then proceeded to come to my hotel room where I was terrified with my child by this point - I believed that I was potentially dealing with a deranged and extremely unstable individual! He was jumping up and down outside of our room screaming he came into my room with his key while I was practically naked - half dressed and crying!!! He barged into my room and I told him I would call the police! He kept telling me we extended your room until 1:00 only and you are not welcome here any longer and we will charge you a full nights room rate. I was crying in front of my child telling him ok I would pay the room rate! - He said that was not good enough and was threatening us - he clearly did not want our money for another night, as I was willing to pay it! He wanted to terrorize and abuse us! IT WAS PURE INSANITY and Radical Misogynistic ABUSE- he was clearly discriminating against me because I am a beautiful woman traveling alone with my child and he felt as a tall man - that he had the right to abuse me and my child for checking out of his absolute garbage hotel late after being unable to sleep all night?! I did call the police who came and refused to even write him a citation. I was traumatized at this hotel - it was degrading and discriminatory to have my privacy invaded upon by a man screaming at me and I may seek legal compensation for my child and I’s trauma and the intentional discrimination! Please stay elsewhere if you value your safety and well-being! I have been a Manager for Hyatt Hotels and Resorts for nearly 12 years. If I had ever treated a guest so callously I would have not only been fired on the spot, but also escorted off of the premises. In my free time, I am also a travel writer. Huge mistake for this sad, sick hotel chain.…
This property does not actually provide Airport Shuttle service, even for the limited hours described on-line. But they did offer a fixed, limited reimbursement for taxi or ride-share which covered about 50%.
Stayed the night for a marathon across the street from the Fair Grounds. It is a short walk to get there. Staff at hotel were nothing but nice, cordial, and helpful. I intend to stay again next year when I race again.
Immediately on check in I’m treated as a valued Diamond member. Rooms are spacious & quiet! Jerry in the morning prepares such a lovely breakfast . One of the kindest & most hard working there is! The lobby is beautiful! Laundry coin operated for guests. I have stayed a few times.
Great location. Very clean. Comfortable beds and pillows.Good choices of food for the included breakfast. Will definitely come back. Very friendly staff seem to be willing to help with any questions you may have. Willing to give you the best rate.
Spent three nights helping out a family member with medial issues. We found this BW just fine for the purpose and price. It is not a 4 or 5 star resort, but that is not to be expected. The room was clean and breakfast one of the better I have come across in this type of "breakfast included" chain hotel. Could it us some upgrades here and there, sure, but if you need a clean place to stay for a few days try this. If you are looking for something more upscale head to the beach, but you will pay a lot more. Depends on what you need and want. .