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Crowne Plaza Concord

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45 John Glenn Drive, Concord, CA 94520
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299 Reviews from our TripAdvisor Community

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Showing 290: English reviews
Houston, Texas, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is an older hotel. But the food and bar is well maintained. Parking is plentiful as long as the hotel doesn't have an event booked. easy on and off to the freeway. easy to get around for other local places in Concord. Comfortable beds and generally quiet.

Helpful?
Thank Stacey M
Nell B, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on our hotel. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin... More 

San Jose, Ca
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This place was just ok, in my opinion. It seems extremely dated and in need of serious renovations. Carpets are old (and dirty), bathrooms, which are extremely small and awkward have broken tiles, shower drain didn't work properly and it took a long time to drain the water, so it gathers at your ankles (I just hate that). Cleaning is... More 

Helpful?
Thank MOMof2SanJose_Ca
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. We value you taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards to the room conditions you described with the A/C, bedspread, bathroom and other notes, I was sorry to learn that we did not meet... More 

Travelers are raving about these Concord hotels

Modesto, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The beds were supper comfy. And the rooms were quite. But the beeakfast was horrible!! We went to spend a relaxing evening in the indoor hot tub. At first we thought the smell was coming from the trees or foliage around us. But no the hot tub was had this extremely foul smell to it. Tried to talk to the... More 

Helpful?
Thank Mari E
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. We value you taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards to the breakfast and hot tub notes you described I was sorry to learn that we did not meet your expectations. Please accept our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I paid for the hotel in full through priceline but the hotel charged me the full amount, front desk manager Neil (I think her name was??) told me she fixed the issue. I have yet to hear from the hotel to confirm I am not double charged. Well let's see, the hotel has a sensor by its AC unit so... More 

Helpful?
Thank hospitalitygenius101
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for taking the time to write a review on our hotel. I was very sorry to learn of your poor experiences with us. Please know we have shared your concerns on the guest room, service, and billing with our staff to investigate and improve. For the outstanding issue you mention please contact us directly and ask for the... More 

Moreno Valley, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

For the price, this was a good deal. The room was clean and comfortable, and the check-in/check-out process was smooth. It was close to a lot of places to eat and shopping.The entire stay was good, except for one issue: upon arriving late at night to check-in, we witnessed some drunk guests getting rowdy outside in the parking lot, which... More 

Helpful?
Thank Steven N
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. We value you taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards to the guests you observed in our parking lot you described I was sorry to learn that we did not meet your expectations. Please... More 

Lynden, Washington
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is easy to get to and right on a busy road adjacent to regional private Concord airport. I was happy that there was ample parking. The hotel needs serious updating. It is very spread out. My room was on 3rd fl in room range like 54 or 58 area which is a hike from main lobby. The room... More 

Helpful?
Thank WestCRA
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our property. Customer feedback is very important to us and we appreciate you taking the time to let us know about your experience with the Crowne Plaza Concord Hotel. Please accept my apologies for the issues you noted with your guest room and housekeeping service which are by no means the typical standards... More 

Lansing, Michigan
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed June 14, 2016 via mobile

We stayed here for 7 nights and had mixed results. First and foremost - if you are traveling with a baby this hotel provides cribs on a first come, first serve basis only, with no reservations. If you are traveling with child and relying on this, go elsewhere. The hotel is nearby the freeway and directly adjacent to a small... More 

Helpful?
Thank Jbman01
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. We value you taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards to the service you described I was sorry to learn that we did not meet your expectations. Please accept our apologies for any inconvenience.... More 

Gold River, California
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

Friendly fd stuff, awesome rooms, great location, called about towels, hsk got the wrong rm# and did not bring towel to my room (according to fd) not a big deal, happens! Then they brought two set of towels! I love this place, next time I am in the area, I will stay here!

Helpful?
Thank StayRealExpert
Nell B, General Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall despite the housekeeping service call you mentioned. Thank you for recommending our... More 

Visalia, California
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed May 28, 2016

This hotel is just off the 680. It is a large hotel with many rooms. Dining, shopping, night life and room service. Rooms are spacious, clean and comfortable. I reserved a room with only an hour advance notice on a friday evening. I would stay again when traveling through the area.

Helpful?
Thank tammybU4789QE
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall. Thank you for recommending our hotel to others. We appreciate your business... More 

North Hills
Level Contributor
505 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
3 of 5 stars Reviewed May 11, 2016

Our group has been coming to Concord for several years now and most of the time we stay at the Crowne Plaza Concord. First, it is centrally located with easy access from any direction. The place is getting on in years and it really could use a little sprucing up here and there but overall the rooms are larger than... More 

Helpful?
1 Thank Robert L
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Please know, your comments on the hotel have not gone unnoticed and are being reviewed by the management and staff to see where improvements... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 

Additional Information about Crowne Plaza Concord

Address: 45 John Glenn Drive, Concord, CA 94520
Location: United States > California > Concord
Price Range: $131 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza
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