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    Best Western Plus Heritage Inn

    4600 Clayton Rd, Concord, CA 94521-7644
    +1 855-595-4803
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    12/24/2017 12/25/2017
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    $130
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    Traveler (33)
    Room & Suite (8)
    Pool & Beach (3)
    Overview
    • Excellent26%
    • Very good34%
    • Average16%
    • Poor12%
    • Terrible12%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Restaurant
    Family Rooms
    Fitness center
    Multilingual Staff
    Wheelchair access
    Business Center
    Golf course
    Housekeeping
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Best Western Plus Heritage Inn
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    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (375)
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    11 - 15 of 363 reviews

    Reviewed October 20, 2017

    This hotel has issues with hot water and the staff are not very helpful especially when it come to Ellit members. Which is very unfortunate. I have been using this hotel for the passed three years and it seems like that the management and the...More

    Review collected in partnership with Best Western
    Thank 211paulaina
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded October 24, 2017

    Hello, On behalf of our entire team, i would like to apologize for the inconvenience that occured during your stay.It was indeed an unavoidable circumstance, but we did our very best to fix the issue.It is also part of our goal to give superior customer...More

    Reviewed October 16, 2017

    Off a fairly busy street, but our room was on the inside and very quiet. Plenty of parking and easy access to room. There is a small workout room which was quite nice also. The breakfast is always a nice treat, and they provide something...More

    Review collected in partnership with Best Western
    Thank Carolyn B
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded October 17, 2017

    Hi Carolyn, On behalf of our entire team, we would like to thank you for staying with us as we continue to upgrade our property for better experience.We are hoping to seeing you again on your future trip.Your opinion is very important to us. If...More

    Reviewed October 14, 2017

    We thoroughly enjoyed our stay here. Beautiful Garden area & pool. Breakfast delicious & great selection. Fruit flavored water with different fruits every day. Attentive service and front desk staff. Very safe area with many local restaurants & shops. Worth a trip to the small...More

    Review collected in partnership with Best Western
    Thank debbiegJ9128TJ
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded October 17, 2017

    Hi Debbie, We are very pleased to know that you enjoyed your stay with us.We truly appreciate your time taking this survey and your positive feedback helps us improve to provide better and superior services to our valued guests. We look forward on your next...More

    Reviewed October 6, 2017

    Main issue was the location. Not a safe area. Room was really dark inside. Bathroom sink in the room instead of bathroom. A bit impractical...Hotel facilities and staff were great. The room was clean.More

    Review collected in partnership with Best Western
    Thank A4850AEmarieb
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded October 10, 2017

    Hi Marie, First of all, we would like to thank you for your time taking this survey.We will be working on the things that needs attention at our property in order for us to provide a superior customer service.In addition to this, we definitely ensure...More

    Reviewed October 2, 2017

    We are not very high maintenance so this is weird for me to right a some what poor review. However, we had lukewarm water at best during our stay for showering. Every time we plugged in a small appliance (iron, blow dryer, etc) the lights...More

    Review collected in partnership with Best Western
    Thank Sara L
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded October 6, 2017

    Hello Sara, On behalf of our entire staff, i would like to extend my apologies from what might have occured during your stay.We have worked on the main issue and other amenities to avoid this from happening again.We still look forward you will give us...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Free Parking
    • Breakfast included
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Multilingual Staff
    • Meeting Rooms
    • Business Center with Internet Access
    • Banquet Room
    • Self-Serve Laundry
    • Things to do
    • Pool
    • Outdoor pool
    • Restaurant
    • Hot Tub
    • Golf course
    • Fitness Center with Gym / Workout Room
    Details
    • Price range
    • $96 - $162 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Family Rooms
    • Number of rooms
    • 121
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Expedia, Booking.com, Best Western, Hotels.com, Orbitz, Hotwire, getaroom.com, Travelocity, HotelsforEveryone, Cancelon, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Best Western Plus Heritage Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Concord
    • Also Known As
    • Best Western Heritage Hotel Concord ,
    • Best Western Concord ,
    • Concord Best Western
    Add Photo Photos
    Traveler (33)
    Room & Suite (8)
    Pool & Beach (3)
    Dining (1)
    Hotel & Grounds (60)
    Bathroom (4)
    Business Center & Event Rooms (1)
    Nearby
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    Ask a question
    Questions & Answers
    saramonique
    May 25, 2016|
    AnswerShow all 2 answers
    Response from ellyjellybelly | Reviewed this property |
    I think it is 18, but I am not sure.
    1
    Vote
    Room Tips
    "First floor by the pool"
    Read review
    "select a room around the pool if you can"
    Read review
    "This hotel has outside doors with parking right in front so if you are sensitive to noise a 2nd floor room..."
    Read review
    "Far away from the auditorium"
    Read review
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