We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Best Western Plus Heritage Inn

Cancelon$75*
View Deal
GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
$115*
$75*
Great Deal
$115*
$115*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Best Western Plus Heritage Inn
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

330 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 323: English reviews
Start your review of Best Western Plus Heritage Inn
 Click to rate
Modesto, California
Reviewed yesterday NEWvia mobile

I had just checked in to this hotel after leaving a Best Western in nearby Oakley and this property was a massive downgrade. My room was okay, it had a Jacuzzi bath tub, but it smelled horribly like mildew and smoke. The front desk staff was nice and helpful but the maintenance staff at night were just constantly smoking from...

 Report
Helpful?
Thank X2662OAalejandroa
Brisbane, California
HOTEL’S FAVORITE REVIEW
Reviewed December 6, 2016

Simple, no frills, but comfortable and inviting property. Near many amenities. Pleasant, helpful staff. If you want a place to hang your head for a night, this place is a great value, a wonderful property and you will wake up rested.

Review collected in partnership with Best Western
 Report
Helpful?
1Thank lowerthird
About Hotel's Favorite Review
HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review

Hello, Good Day! We are very pleased to know that you had a comfortable stay at our property.Thank you for for your time taking this survey to share your experience with us.This motivates us more to work hard and provide great customer service to all our valued guests.We appreciate your business and we hope to see you again. Sincerely, Karen...

Reviewed yesterday NEWvia mobile

Nice motel. Room was clean. Bed was comfortable. Very poor water pressure hard to even brush your teeth. Breakfast was so so. Waffles were spongy. Sausage and eggs were only warm. There is a I hop across the street. N

 Report
Helpful?
Thank DAVE J
Susanville, United States
Reviewed 3 days ago NEW

Staying in the San Francisco Bay Area is expensive but this BW is easily accessible to the whole area, has a great pool and lots of rooms. Very affordable and provides great service and parking. Located in Concord in a central location, good roads, close to large shopping areas, and close to restaurants and fast food services.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Martha H
Modesto, United States
Reviewed 1 week ago

This is a good place to stay. The room was spacious and had a microwave, fridge and little kitchenette sink. The bed was also super comfortable. The breakfast had a good variety of items which was nice. I would recommend this hotel.

Review collected in partnership with Best Western
 Report
Helpful?
1Thank 301camih
Bakersfield, United States
Reviewed 4 weeks ago

I like the Hotel but the area leaves a little to be desired. The people and staff were fine. I have been a rewards member for some time now and I would like to get back to using BW. I am sure the Hotel is right for business but it jus seems to me that there are some areas that...

Review collected in partnership with Best Western
 Report
Helpful?
1Thank josephgS9018LG
HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review

Hello Joseph, On behalf of my entire staff we want to thank you for staying with us.Your concern regarding the premises is highly appreciated.We will be working on that aspect along with the other amenities of our property as we are currently upgrading all our rooms with a modern touch. We look forward to seeing you again. Your business is...

Concord, California
Reviewed 4 weeks ago

Front desk staff is not professional at all. Harrasses you and misinforms you. Lazy and not knowledgeable. They don't knkw anything or want to help. Treat everyone different. Every guest should be treated fair and equal Very few at front desk that made stay pleasant.

Review collected in partnership with Best Western
 Report
Helpful?
Thank 8ayshap
Fairbanks, United States
Reviewed April 17, 2017

This hotel was clean, the staff was kind and helpful when I needed something. I would appreciate a more variety of fruit at breakfast, this is California. The rooms could have had more light in them but the bed was very comfortable.

Review collected in partnership with Best Western
 Report
Helpful?
1Thank Beth V
HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review

Hello Beth, On behalf of our entire team, we would like to thank you for your time taking this survey. We'll definitely take a look on some other options based on your suggestion and we truly appreciate your opinion to improve the breakfast items that we currently offer. Rooms are being remodeled right now, and we look forward to seeing...

Reviewed April 10, 2017

Good Staff. Good Rooms. Everything was great at this hotel. The eggs, sausage, and waffles were good. Great coffee also. My wife enjoyed the beds and pillows. She thinks Best Western pillows and beds are great.

Review collected in partnership with Best Western
 Report
Helpful?
Thank 470rexc
HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review

Hello, It's always great to hear positive feedback which helps us maintain and strive more for superior customer service that we can possibly offer to our guests.Your comments and opinions are highly appreciated as we look forward on your next trip.Thank you for staying with us. Sincerely, Karen Yee

Elk Grove
Reviewed April 3, 2017

The staff was very freindly and nice room was ok but I stay at Bestwestern in crescent city 's and Eurecka Ca and there rooms were outstanding and very clean I was disappointed at the appearance of the hotel but the staff was nice

Review collected in partnership with Best Western
 Report
Helpful?
Thank 564darrylj
HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review

Hello, We're very sorry to hear your disappointment, but we're hoping that you will give us another chance since we're in the process of renovating our property. Please give a call for future reservation so we can provide you a much better accommodation.Thank you for your time, we always value your opinion and business with us. Sincerely, Karen Yee

Questions? Get answers from hotel staff and past guests. Ask a question

71 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (27)
Viewed
Room/Suite (4)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (9)
Viewed
Room/Suite (4)
Viewed
Business Center/Function Rooms (1)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Other (24)
06/04/2017 06/05/2017
Hotels you might also like...
Also consider these accommodations in or near Concord
3.8 mi away
Hilton Concord
Hilton Concord
#1 of 8 in Concord
892 reviews
4.1 mi away
Crowne Plaza Concord
Crowne Plaza Concord
#2 of 8 in Concord
366 reviews
5.6 mi away
Walnut Creek Marriott
Walnut Creek Marriott
#1 of 7 in Walnut Creek
727 reviews
Show Prices
Show Prices
Show Prices
4.2 mi away
Courtyard Pleasant Hill
Courtyard Pleasant Hill
#2 of 5 in Pleasant Hill
155 reviews
5.0 mi away
Holiday Inn Express Walnut Creek
7.7 mi away
Best Western John Muir Inn
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 

Additional Information about Best Western Plus Heritage Inn

Address: 4600 Clayton Rd, Concord, CA 94521-7644 (Formerly BEST WESTERN Heritage Inn)
Location: United States > California > Concord
Price Range: $113 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Best Western, Hotwire, Orbitz, Travelocity, Priceline, Cancelon, HotelsforEveryone, getaroom.com, HotelsClick and HotelQuickly so you can book your Best Western Plus Heritage Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Best Western Plus Heritage Inn staff and other travelers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from Best Western Plus Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great Bed and a small kitchen. also near by shopping - walmart”
911sandeepg, Jan 5, 2017 | Read review
“Pick a second-floor spot in a corner, if you can get it. That should get you the lowest noise level.”
brucel872, Dec 21, 2016 | Read review
“Try to get a room towards the back, away from the main road.”
N7600BYbobb, Dec 14, 2016 | Read review
“First floor, there are no elevators”
Snakewrangler, Oct 18, 2016 | Read review
“NO ELEVATORS so if your not on ground floor you have to take the stairs...”
wockhunter, Dec 9, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$75* /night
View Deal
Orbitz.com$115
Travelocity$115
BestWestern.com$115
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates