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Sheraton Cerritos Hotel at Towne Center

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Sheraton Cerritos Hotel at Towne Center
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299 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Las Vegas, Nevada
Reviewed 1 week ago

Overall had a great experience there. Only reason not a five star is our room was not ready on time, had to wait 15mins which is not that big of a deal. They gave us free breakfast buffet which was very nice. Rooms were great, bed was really nice. Good up keep, location was great and in a nice area....

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Helpful?
Thank Brian M
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for sharing your experience with us. I apologize for not having your room ready on time, but I’m glad that you enjoyed the complimentary breakfast. Thank you for recommending us! Look forward to your next visit.

Las Vegas, Nevada
Reviewed 1 week ago

Platinum member. I did not get upgraded, Received free buffet breakfast. Room is OK. There is only one power outlet at the desk. I have to crawl under the desk to plug in the computer. No refrigerator. Close to shopping. Breakfast was free for me. It is like $17 and it is nothing special. Service was good. AC/heater work fine....

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Helpful?
Thank Tom Y
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your feedback, and thank you for choosing Sheraton Cerritos. I am glad you enjoyed our location and service. The Make a Green Choice program is a great way to earn points, I am pleased that you participated. Now that Marriott Rewards can be linked to your SPG account, there are many more options when you travel and...

Encinitas, California
Reviewed 4 weeks ago via mobile

There are not a ton of really nice hotels nearby the Sheraton in Cerritos and as a result it hosts many giant wedding receptions. Yet despite the incredibly loud lobby, the room was quiet large clean and nice with nice views. I would return.

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Helpful?
Thank mehudson1
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your feedback. I’m happy to know that you would return to us! Our hotel is pretty popular for social events because of the location and a large function space. Your comfort in the guest room is important to us and it looks like we met your expectation. Thanks again for your balanced review.

Singapore, Singapore
Reviewed December 8, 2016 via mobile

I always stay in Sheraton or other SPG hotels during my vacations but this Sheraton in Cerritos is the worst. I will never ever stay in this hotel again. The room Cleaners are lousy they don't clean the room properly and worst they don't re fill the coffee in the room. Hot water is by request and will be charge...

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Helpful?
Thank Domdean
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your comments. I apologize that we did not meet your expectations. Your review have been forwarded to the appropriate Departments concerned.

Puyallup, Washington
Reviewed December 6, 2016 via mobile

The hotel was very nice. The staff was professional and courteous. The bar was great for a quick bite and the workout room was laid out well. All accommodations were excellent. I would definitely stay here again.

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Helpful?
1Thank Darin S
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thanks for the great review. Much appreciated.

San Francisco, California
Reviewed October 26, 2016

The location is convenient (a block from Trader Joe's) and close to family for us. Even so, I wouldn't stay there again. I've never before had the experience where the service at a hotel was so poor, it ruined the hotel. Our four days was filled with nothing but -- death by a thousand paper cuts. Cons: Terrible service. Examples:...

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Helpful?
Thank Suz_Q_123
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your recent visit and vital feedback provided. I am very sorry to hear that we fell short in many areas. It is a surprise to find your door opened when you returned, it is not common at our hotel and the team has been alerted about the incident. Your housekeeping concerns have also been shared with the...

San Francisco, California
Reviewed October 24, 2016

The good outweighs the bad so I'll start with the positives first. The hotel is big, reasonable pricing, great staff, free parking, and across the street from a shopping center which was convenient. The restaurant in the hotel offers decent food as well if you are wanting to have breakfast, or even a late night bite in their lobby bar....

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Helpful?
Thank Chisholm L
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for sharing your recent experience with us. It’s always nice to hear our guests received great service, enjoyed the good food and accommodation. I appreciate your honest feedback about our guest rooms and the clumpy pillows – they have been replaced already. The elevator has also been fixed. Please accept my sincere apology for any inconvenience that it...

Reviewed October 8, 2016 via mobile

I booked the room 3 days in advance since I had an event to attend. Upon my arrival in the lobby I was very pleased with what I seen. I was excited since it looked like I would be enjoying my stay! Unfortunately that's where my delight ended. I get to check in and the girl looks flustered, I figure...

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Helpful?
Thank Rosie C
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your honest feedback and please accept my deepest apology for not having a room for you when you arrived, forcing you to find other accommodations. The hotel was faced with an unavoidable oversold situation, which is very unusual. I sincerely regret the trouble we caused you and I do not expect a similar situation to be repeated.

Edmond, Oklahoma
Reviewed October 4, 2016

The room was ok. Not great, ok. I expected better from a Sheraton. The main reason for the 3 vs 4 stars was the air conditioner. The temp was 78 when we got to the room, maintenance was there twice and we simply gave up. 12 hours later the room was at 72 (just in time for us to check...

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Helpful?
Thank sasnks
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your feedback regarding your recent stay. I am very sorry to hear that the air conditioning was a problem during your stay and I wish a room change was an option for you when it happened. I appreciate receiving feedback on your arrival experience. Charging guests for a 9am arrival is not typical and alarming, actually. This...

Pittsburg, Texas
Reviewed September 29, 2016 via mobile

I stayed here 5 nights for work. The staff are wonderful, and very helpful. The rooms are clean, up to date, and nice. The pool area is relaxing, and the food is very good. We felt the best part was the location as it is right across from a new large shopping center with very nice restaurants, movies, and stores....

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Helpful?
Thank Shannon3299
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for sharing your wonderful experience with us. I’m thrilled to hear that you enjoyed every single moment at the hotel. Being in a central location is definitely a plus and I’m happy to know that you were able to check out the area. Thank you for your endorsement and we look forward to your next trip!

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 

Additional Information about Sheraton Cerritos Hotel at Towne Center

Address: 12725 Center Court Drive, Cerritos, CA 90703
Location: United States > California > Cerritos
Price Range: $129 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Cerritos Hotel at Towne Center 3.5*
Number of rooms: 203
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Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Cerritos Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Cerritos Hotel at Towne Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go elsewhere”
 of 5 bubbles sasnks, Oct 4, 2016 | Read review
“Always look at a room before unpacking.”
 of 5 bubbles VideoAdventures, Sep 7, 2016 | Read review
“Our room overlooked the pool, which was good for a family.”
 of 5 bubbles SadEyeJoe, Jul 21, 2016 | Read review
“Rooms on higher floors have better view.”
 of 5 bubbles sanevoice, Jul 11, 2016 | Read review
“As a general rule, the higher the better.”
 of 5 bubbles MingW699, Jul 1, 2016 | Read review
5 of 5
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