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Holiday Inn Express Castro Valley - East Bay

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Holiday Inn Express Castro Valley - East Bay
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227 Reviews from our TripAdvisor Community

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Showing 224: English reviews
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We arrived at the hotel at 11am after flying into San Francisco from NJ exhausted from being up since 3am. They allowed us to check in early and offered us coffee and breakfast. The lady (believe was the manager) was very friendly and got us settled in. The beds were very comfortable and the hotel was very clean. The breakfast... More 

Helpful?
Thank Cheryl P
Campbell River, Canada
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Perfect hotel for Berkeley or Oakland Airport or Pleasanton. Luxury rooms that are cleaned by friendly staff. Comfy beds. Great complentary breakfast with real food, eggs, bacon, pancakes. Fast wifi. Great restraunts you can walk too. Many churches to pick from walking or driving. PEE WEE GOLF or real gold in Pleasanton, Castro Valley, Hayward. PRIVATE AIRPORTS LIVERMORE AND HAYWARD... More 

Helpful?
Thank barbaramatthew1999
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Guest, So glad to hear that our staff made your stay a great one! I will certainly pass along your wonderful compliments to them as they work diligently to ensure our guests enjoy their stay. We appreciate your business and hope that you keep us in mind next time your in the area. At Your Service, Elizabeth Kaufman Assistant... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 16, 2016 via mobile

Everything was pretty nice but the smoking smell is everywhere and is really bad. I think it's because even though you can't smoke in the hotel, the smoking area is right outside of the hotel. The beds and cleaness were pretty good. Breakfast had a lot of different varieties to choose from but the smoking smell really turned me off.... More 

Helpful?
Thank Nlo826
IHGService, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Nlo826, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our beds and we certainly appreciate your nice feedback on our breakfast selection. On the other hand, we would like to apologize for falling below your expectations regarding our hotel atmosphere. Reviews like yours are... More 

California
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 11, 2016

This was a decent hotel, but there were enough little problems to knock off a star, maybe even a star and a half. When we first arrived, the lobby smelled like a combination of air freshener and marijuana (a smell that sadly pervades many public places in the Bay Area these days). The room we were given smelled of cigarette... More 

Helpful?
Thank DarrinJones
Zurich, Switzerland
Level Contributor
161 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed August 5, 2016 via mobile

Typical Holiday Inn Express with clean rooms and good beds. I would come back again. One kind of stupid thing however: The room safe was closed when we arrived, so I figured the previous guest had closed it. When I asked at the front desk, I was told that they forgot the master code and cannot open any of the... More 

Helpful?
Thank muhkuh77
Norfolk, Nebraska
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 25, 2016

Clean with a very friendly and eager to please staff. Check in was easy and room was as described. It was an easy 20 minute taxi ride from Oakland Airport. Breakfast was just ok, but there are plenty of other places nearby to try.

Helpful?
Thank mamasu2035
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Guest, Thank you so much for the kind feedback. I really appreciate your recognizing our efforts as we work diligently to ensure our guests are satisfied. We value your business and hope that you return to us on your next visit. Best Regards, Elizabeth Kaufman Assistant General Manager Holiday Inn Express - Castro Valley, CA. 510.889.9300 More 

1 review
5 of 5 stars Reviewed July 4, 2016

I was in the East Bay area for a two week intensive training and stayed at this hotel for the duration of my trip... All I can say is WOW! the housekeeping staff is amazing! they kept my room spotless every single day with fresh towels, toilet paper, and soaps. Every time I came back to my room after my... More 

Helpful?
Thank Lorraine T
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Guest, It is a pleasure to hear that you had an exceptional stay with us. My staff joins me in gratitude for the kind sentiments. It means a lot to us when a guest acknowledges our breakfast & cleanliness. Again thank you and we look forward to doing business with you in the future. Elizabeth Kaufman Assistant General Manager... More 

Los Angeles, California
Level Contributor
3 reviews
5 of 5 stars Reviewed May 17, 2016

The staff at the Holiday Inn express in Castro Valley really went out of their way to make me comfortable. I'm handicapped, so I appreciate this. In addition, the room was spotless, and it smelled fresh. There was free bottled water in the refrigerator. All in all, this was a pleasant experience for someone who really doesn't like to travel... More 

Helpful?
Thank jasonjoy32
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Jason, Thank you for expressing your warm sentiments regarding your recent stay with us. As always, we appreciate your patronage and I will certainly pass along your compliments to our team members. We value your business and look forward to serving you again on your next visit to Castro Valley, CA. Warm Regards, Omar Ansari General Manager Holiday Inn... More 

Grand Rapids, Michigan
Level Contributor
2 reviews
5 of 5 stars Reviewed May 10, 2016

Excellent service!! All of the staff was very friendly from the front desk, (Omar) not sure of the names, to the breakfast service and the housekeeping crew! Very comfortable beds, very clean rooms, iron, blow dreyer, mini fridge and even a keurig coffee maker! Everything I needed to make my stay great! Thank you for a wonderful stay! We will... More 

Helpful?
Thank srterrill
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Guest, Thank you for your kind review! We appreciate you acknowledging our dedicated team members who strive everyday to provide great experiences for our guests. We hope when you return to the East Bay that you will give us the pleasure of staying with us. Warm Regards, Elizabeth Kaufman Assistant General Manager Holiday Inn Express gm@hiexcastrovalley.com 510.889.9300 More 

San Diego, California
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 13, 2016

Front desk people Natasha is friendly and efficient. Lupe from housekeeping accommodating and friendly. Breakfast is fresh and very well served! Parking is ample and rooms are always smelling fresh. Traffic is grinding and heavy, so plan ahead your trips.

Helpful?
Thank Eric R
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Eric, Thank you for expressing your warm sentiments regarding your recent stay with us. We appreciate you acknowledging our team members and will certainly pass along your compliments to them. Elizabeth Kaufman Assistant General Manager Holiday Inn Express - Castro Valley, CA gm@hiexcastrovalley.com 510.889.9300 More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remodeled comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Holiday Inn Express, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more   less 

Additional Information about Holiday Inn Express Castro Valley - East Bay

Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546-5119 (Formerly Comfort Suites)
Location: United States > California > Castro Valley
Price Range: $176 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
Number of rooms: 54
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Also Known As:
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites
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