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Holiday Inn Express Castro Valley - East Bay

Traveler (7)
Room & Suite (27)
Dining (2)
  • Excellent77%
  • Very good18%
  • Average3%
  • Poor1%
  • Terrible1%
Travelers talk about
“bay area”(20 reviews)
“front desk”(39 reviews)
“pancake machine”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Hot Tub
Non-Smoking Hotel
Fitness center
2 Star Hotel
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Apr 1Apr 2
1 room, 2 adults, 0 children
Standard Room
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Reviews (256)
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All reviewsbay areafront deskpancake machinegreat place to stayour home away from homeyogurtvisiting san franciscorecommend this hotelfantastic hotelbeds were very comfortableoakland airportcomplimentary breakfastnon smokingfridge and microwavecomfort innhousekeeping staffeasy access
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1 - 5 of 252 reviews
Reviewed 2 weeks ago

To explain the rationale used to rate this hotel so high, understand I had just spent 2 days with the flu in the local hospital. My wife chose this hotel based on its closeness to the hospital and I am forever grateful she did. First,...More

1  Thank gov5180
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded 2 weeks ago

Dear Dr. Neuman, My staff joins me in expressing our utmost gratitude for your excellent rating and kind remarks regarding your recent stay with us. I am pleased to hear that our location was perfect for you and that our team provided exceptional service and...More

Hotel's Favorite
Reviewed January 25, 2018 via mobile

I'm very picky and I can tell you that I'm pleasantly surprised at this Holiday Inn Express. A few things we need to consider there's only one way into the hotel it's probably my biggest complaint a lot of u-turns to get here but once...More

Thank Z6618CArobertc
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded January 27, 2018

Dear Guest, It is with great pleasure that we are reading of your exceptional experience with us. We appreciate you acknowledging our team members efforts to provide unparalleled service and cleanliness and will certainly pass along your compliments to them. We are flattered by your...More

Reviewed February 12, 2018

Great experience here. I stayed at the Castro Valley HIE for 15 nights to be able to help my sister with her post-surgery needs and she lives nearby. I reserved a few months ahead and got a great rate and a huge room on the...More

1  Thank JL F
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded 3 weeks ago

Dear Guest, Thank you so very much for the excellent and comprehensive review of our hotel! I truly appreciate you taking the time to share such important information to prospective guests, regarding hotel and area, and my team joins me in gratitude for the warm...More

A TripAdvisor Member
Reviewed January 30, 2018 via mobile

Ok so my son, my dog and I had to leave our home and needed a place to stay, we first stayed at an airbnb but the owner decided he didn’t want the dog there. So at 12 am we were driving around Hayward looking...More

Thank A TripAdvisor Member
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded February 2, 2018

I am sorry that you have been misinformed regarding our no-pet policy. It very clearly states on all our reservation channels (including Google) that we do not accept pets (we do however accept children, as most hotels do!). Violation of our no-pet policy is a...More

Reviewed January 21, 2018 via mobile

I stayed here for 2 weeks, I had odd conditions with having to work overnight and sleep during the day. I will say the hotel is very quiet all day when I was sleeping and Omar was very pleasant to work with. Thank you all.More

Thank Derek M
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded January 25, 2018

Greetings Derek! We express our gratitude for the high ranking and your compliments regarding our team and hotel. It was our pleasure to host you during your work trip, and I am pleased that you enjoyed your stay with us. We appreciate your business and...More

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Awards & Recognition
Certificate of Excellence
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Business Center with Internet Access
Room amenities
Things to do
Fitness Center with Gym / Workout Room
Hot Tub
Price range
$148 - $239 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Price range
$148 - $239 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveler (7)
Room & Suite (27)
Dining (2)
Business Center & Event Rooms (1)
Questions & Answers
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Rose Ann C
December 27, 2014|
AnswerShow all 4 answers
Response from HIEXCASTROVALLEY | Property representative |
Dear former and prospective guests, thank you for answering promptly and correctly! We do have an indoor jacuzzi, sauna, and fitness facility. However, we do not have a pool. Wishing you all a Happy, Healthy, & Prosperous... More
Room Tips
"Ratings don’t click on my iPad — all get full marks. North side rooms quieter."
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"Quieter on front side of the hotel. Freeway in back."
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"One side faces highway, though noise not too bad."
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"We were on the fourth floor and very quiet."
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