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Holiday Inn Express Castro Valley - East Bay

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Holiday Inn Express Castro Valley - East Bay
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233 Reviews from our TripAdvisor Community

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Showing 230: English reviews
Reviewed 2 weeks ago

Stayed here in July 2016 for a few nights. The hotel was very clean and the staff was excellent. The manager (I believe her name was Elizabeth) was absolutely fantastic as well, very personable and talks to guests like friends. The hotel offers free hot breakfast, which was pretty much on par with other hotels who also offer hot breakfast....

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Helpful?
Thank John G
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings John! Thank you for sharing your feedback following your recent stay with us. It is great to hear that we exceeded your expectations and provided you with a comfortable and friendly stay. We appreciate your business and hope that you keep us in mind on your next visit to Castro Valley, CA. Cordially, Omar Ansari General Manager Holiday Inn...

Napa, California
Reviewed 3 weeks ago

The manager, Chanday, was very welcoming, personable, helpful and fun! Dealing with her was a pleasure. Because of Chanday we will definitely be back. The other staff members were also very nice. May we move in?

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Helpful?
Thank napajones2
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Guest, Thank you so much for sharing your feedback with us following your recent stay at our hotel. We appreciate you for acknowledging our manager's efforts and I will certainly pass along your compliments to her. Gratitude for the kind sentiments and look forward to welcoming you back soon! Cordially, Omar Ansari General Manager Holiday Inn Express - Castro...

Salinas, California
Reviewed 3 weeks ago via mobile

Accommodations and bed are comfortable, modern decor, a good sleep in a convenient location but skip the breakfast. Thin greasy bacon, rubbery eggs in molded shape and so on. Might want to find a nearby restaurant or coffee house.

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Helpful?
Thank Jennifer P
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Jennifer, I would like to profusely apologize that our breakfast was not up to par, and consequently, for it adversely affecting the totality of your experience with us. I don't think it's fair to give us two dots based solely on our breakfast, as you had indicated positive aspects during your stay. We will focus our attention on improving...

Reviewed 5 weeks ago

Great place to stay. Clean room. Very good continental breakfast. Convenient parking. Easy access to high school reunion site and other attractions. Free newspapers. And best of all, the manager, "Chandan" was extremely helpful with everything.

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Helpful?
Thank August C
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings! Thank you for the excellent review. We appreciate your recommendation and are pleased to hear that you enjoyed your stay with us. We will certainly pass along your wonderful compliments to our Assistant Manager Chandan and look forward to welcoming you back in the near future. Warm Regards, Omar Ansari General Manager Holiday Inn Express - Castro Valley, CA...

Reviewed October 23, 2016 via mobile

We saw this picture in the elevator and figured this applied to us right, since it says holiday in express and it's posted in the elevator. When we called the front desk at 11:30am (after we slept a little too late and missed breakfast) they said checkout was at 11am and that the sign posted must be for a different...

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Helpful?
Thank Jessica R
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Jessica, We appreciate you sharing your feedback regarding your recent stay with us. I apologize on behalf of our team about the miscommunication with regards to the poster in our elevator. Thanks to your comments we have addressed this with our Front Office staff to avoid any future misunderstandings and to uphold Intercontinental Hotels Group's promotion. Despite our deficiencies,...

Astoria, Oregon, United States
Reviewed October 1, 2016

I have stayed at hundreds of Holiday Inn Express (HIE) hotels. The Castro Valley HIE is one of the best. This smaller HIE is excellently maintained, and has a very helpful and professional staff. Location is within walking distance to a number of a number of restaurants (including a few fast food eateries) and close to BART. WiFi worked nicely....

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Helpful?
Thank Leon J
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Leon! Such a major compliment to know how fond you are of our hotel and team members! Your comments will certainly be shared with our team as we appreciate when our efforts are acknowledged by our guests. Thank you for sharing some great feedback and we sincerely hope that we have the pleasure of welcoming you back in the...

Reviewed September 20, 2016 via mobile

We arrived at the hotel at 11am after flying into San Francisco from NJ exhausted from being up since 3am. They allowed us to check in early and offered us coffee and breakfast. The lady (believe was the manager) was very friendly and got us settled in. The beds were very comfortable and the hotel was very clean. The breakfast...

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Helpful?
1Thank Cheryl P
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Cheryl, Thank you for sharing your experience with us following your recent stay. Gratitude for acknowledging our service and it is a pleasure to hear our staff was able to make your stay a memorable one. We value your business and hope that you keep us in mind should your travels bring you back into our area. Cordially, Hotel...

Campbell River, Canada
Reviewed September 18, 2016

Perfect hotel for Berkeley or Oakland Airport or Pleasanton. Luxury rooms that are cleaned by friendly staff. Comfy beds. Great complentary breakfast with real food, eggs, bacon, pancakes. Fast wifi. Great restraunts you can walk too. Many churches to pick from walking or driving. PEE WEE GOLF or real gold in Pleasanton, Castro Valley, Hayward. PRIVATE AIRPORTS LIVERMORE AND HAYWARD...

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Helpful?
Thank barbaramatthew1999
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Guest, So glad to hear that our staff made your stay a great one! I will certainly pass along your wonderful compliments to them as they work diligently to ensure our guests enjoy their stay. We appreciate your business and hope that you keep us in mind next time your in the area. At Your Service, Elizabeth Kaufman Assistant...

Los Angeles, California
Reviewed August 16, 2016 via mobile

Everything was pretty nice but the smoking smell is everywhere and is really bad. I think it's because even though you can't smoke in the hotel, the smoking area is right outside of the hotel. The beds and cleaness were pretty good. Breakfast had a lot of different varieties to choose from but the smoking smell really turned me off....

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Helpful?
1Thank Nlo826
IHGService, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Nlo826, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our beds and we certainly appreciate your nice feedback on our breakfast selection. On the other hand, we would like to apologize for falling below your expectations regarding our hotel atmosphere. Reviews like yours are...

California
Reviewed August 11, 2016

This was a decent hotel, but there were enough little problems to knock off a star, maybe even a star and a half. When we first arrived, the lobby smelled like a combination of air freshener and marijuana (a smell that sadly pervades many public places in the Bay Area these days). The room we were given smelled of cigarette...

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Helpful?
1Thank DarrinJones
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remodeled comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Holiday Inn Express, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more   less 

Additional Information about Holiday Inn Express Castro Valley - East Bay

Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546-5119 (Formerly Comfort Suites)
Location: United States > California > Castro Valley
Price Range: $156 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
Number of rooms: 54
Reservation Options:
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Also Known As:
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Castro Valley - East Bay staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from Holiday Inn Express Castro Valley - East Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floor nice (with slight freeway noise).”
 of 5 bubbles 277augustc, 5 weeks ago | Read review
“All room quiet. Air Conditioner works and powerfull showers too. HOTTUB is hot and never crowed. Been coming here for years.”
 of 5 bubbles barbaramatthew1999, Sep 18, 2016 | Read review
“Ask for rooms on the back of hotel as street noise is loud on week day mornings.”
 of 5 bubbles mamasu2035, Jul 25, 2016 | Read review
“I stayed in 3 rooms, all 3 were awesome!”
 of 5 bubbles AkaiRed, Jan 29, 2016 | Read review
“Perfect for a family reunion.”
 of 5 bubbles moreforless3, Nov 20, 2015 | Read review
5 of 5
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