A beautiful property with gorgeous grounds and large comfortable rooms. I love the large bathrooms with Milton Brown amenities. FREE parking!!! Happy Hour wine hour. Service is rather pedestrian but can be improved with training.
There are few resorts left that combine the quiet, understated style of Quail Lodge with a tranquil setting on a lovely golf course. While it is certainly not flashy (or even quite five star elegant) that is a big part of the appeal. The rooms are very comfortable, many featuring lovely nooks and gardens, and are equipped with luxury Molton-Brown amenities, though they don't strive to compete with Four Seasons or other five star brands. The golf course setting is pristine. The perimeter walks feature moments of zen-like beauty. Add to that the ideal location just minutes from Carmel Village, Point Lobos, and Big Sur, and you have a gracious high quality destination resort, the perfect spot from which to explore one of the world's most beautiful regions.
Beautiful grounds and rooms are exceptional. Staff is inexperienced. They need to focus on customer service and making guests feel comfortable and welcome. I was repeatedly told that they were understaffed, etc. It's unacceptable.
I've written reviews of this property before as Quail Lodge gave us a safe and enjoyable respite during the pandemic. Now, when the crowds are returning to travel, we are here again, and it feels every bit as welcoming and well maintained as before. Local staff answers the phone and helps with reservations (something we have found rare lately -so no long holds to remote locations that can't answer many questions). The grounds are gorgeous and the rooms are spacious and comfortable. With good lighting and USB ports!! It is an easy drive to Carmel-by-the-Sea, quiet, sunnier and with ample parking.
Only 1 1/2 hours from the Bay Area, this retreat should be on everyone's radar! The room was spacious and well appointed and the fireplace and balcony were special added touches! The restaurant was exceptional and the staff very attentive. Can't wait to return!
The property is one of my favorites; however, this time it did not live up to the normal standards. Two issues that went unresolved. First was my TV was not working properly. Each time it was turned off would disconnect from the cable. When TV was able to turn on it would only stay on NBC. Could not change channel. The engineers came in twice but could not fix. I was told that they would get another TV but that did not happen. Also, there were gnats in the bathroom that were not eliminated.
The stay was great from check-in over the duration of the stay. Unfortunately, the checkout experience was extremely disappointing due to poorly trained and rude/disrespectful staff at front desk. The staff attempted to penalize me for something I was not aware of (likely resort and/or staff error) and, generally, treated me with disrespect/lack of professionalism when I maintained composure and professionalism in all of my interactions with said staff. Honestly, I was in shock and at a loss for words in this situation.
We had an awesome experience at the Quail Lodge. The restaurant (especially the Halibut with chimichurri), bar, rooms, and staff were all top notch. I definitely recommend that you request a room along the water with the patio. The fountain is relaxing and the views of the hills, the bridge, all the beautiful flowers and plants is wonderful. We had three rooms and everyone was impressed with the staff and accommodations.
1 day stay relaxing and pleasant place to stay and enjoy golfing and course was a great to play and clean. Everyone on the premises were nice and had good customer service. Wish I good of stayed here for another day or two.
A great place for a quiet getaway. Perfect location for us, close to Carmel by the Sea but away from the crowds and tourist areas. Lots of sunshine and beautiful manicures grounds and gardens. We loved the bikes, putting greens and pickleball courts. We got a wonderful room upgrade and had a great holiday weekend.