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Hyatt Carmel Highlands

#17 of 25 Hotels in Carmel
Certificate of Excellence
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Hyatt Carmel Highlands
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966 Reviews from our TripAdvisor Community

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Showing 929: English reviews
Scottsdale, Arizona
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We are long time Hyatt owners but seem to be treated as second class citizens here versus hotel guests and other first timers. We did not receive the same kind of service at check in nor offered better rooms. We had to elevate this to a manager to get a room with a better view - the next day. It... More 

Helpful?
Thank Debra B
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're glad to hear you have been visiting us for years and very sorry about the disappointing level of service on your most recent stay. We know how important service is and apologize it was anything but excellent. Please call the hotel directly (831) 620-1234 and ask for me, Mel Bettcher to discuss this further. Thank you for taking the... More 

Placerville, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed for two nights in a 1 bedroom suite. It was decorated beautifully and had what we thought was a gorgeous view of the ocean, but apparently our room actually has one of the lesser views - we wouldn't have known! We got groceries from Safeway 1 mile up the road or so and cooked dinner... More 

Helpful?
Thank rubyoats
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're so glad you enjoyed an ocean view room and an amazing dinner at our restaurant! We want all our guests to have a great time and we hope to see you again! Thank you for the review! More 

Orlando, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

My husband, toddler daughter and I were on a road trip and decided to stay at this hotel based on the beautiful pictures we saw, good reviews. The room was small and pretty outdated--maybe since this hotel is situated in Big Sur the decor/vibe was supposed to be more rustic, more about the natural beauty outside (there weren't even pictures... More 

Helpful?
Thank Nicole B
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're glad you and your family chose to stay at our coastal hotel and enjoyed the fireplace and ocean views. We are currently in the process of updating our hotel rooms and we appreciate your comments and apologize that your experience wasn't better. We hope to welcome you back in the future for a better visit. Thank you for sharing... More 

Porto Alegre, RS
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 weeks ago

In March 13th, I made a reservation in this Hotel, but unfortunatlly I had to cancel my trip. I send an e-mail to the hotel cancelling the reservation in the right periodo to get the refund. I receive an e-mail from the Hotel saying: Cancellation policy: Cancellations withins 14 days forfeit entire depoiste. But until now I dindn't receive my... More 

Helpful?
Thank Anne Carol F
Derry, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 24, 2016

I can simply say the Hyatt Carmel Highlands was one of the most memorable eating experiences Ive had. We stopped here for lunch with some friends in December. We ate in the hotel restaurant outside on the patio overlooking the sea. From the beautiful setting, the food, the view... simply perfect.

Helpful?
Thank Neofuzz
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so glad you enjoyed an amazing time at our restaurant! We are currently in the process of renovating to enhance those already gorgeous ocean views! Hope you can join us again, thank you for the review! More 

Wauwatosa, Wisconsin
Level Contributor
103 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed June 23, 2016

This is a special place. The grounds are beautiful with amazing views of the ocean. It smells fantastic everywhere you go. The rooms with wood burning fireplaces are so cozy and comfortable. Great balconies. Hot tub? Yes, please! Perfect for those chilly afternoons. Fire pit with s'mores? Yes, please! The lobby area, the bar, the restaurants -- ALL WONDERFUL. Seriously,... More 

Helpful?
1 Thank Scorpiotraveler00
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're so happy you had a wonderful time with us from our welcoming staff to s'mores by the fire! We appreciate you sharing your experience and look forward to seeing you again, thank you! More 

Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 22, 2016

We stayed in the resort portion of the property so the rooms had full kitchens and living rooms. It's been a few years since we've been here and most of the rooms have been refurbished. It's more modern, the pictures updated, and the colors have been updated. We had a full ocean view room from ceiling to floor. All the... More 

Helpful?
Thank ca1842
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

It's great to hear you enjoyed the updated room and gorgeous sunsets! We appreciate you sharing your experience and recommending us to others. Thank you for the review, we look forward to seeing you again! More 

boston
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 22, 2016

The view is spectacular. Staff was very friendly and accommodating. The rooms are tired and small but it was nice to see them working on renovations, this place will be amazing if they have updated rooms to offer. It was my birthday weekend and the management was nice enough to deliver cake and sparkling wine, however it was on my... More 

Helpful?
1 Thank dawnmarie614
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're happy you chose to spend a birthday weekend with us and very sorry about the charge on your bill and understand your frustration. We dropped the ball and we truly apologize that this happened. We're glad you brought these things to our attention so we can look into them specifically and improve. Thank you for sharing your review, we... More 

London, Canada
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 21, 2016

Enjoyed the property it is gorgeous and love wood burning fire place. Hot tubs were wonderful especially the view from the main one by the pool. Suites are large and comfy. Great with kitchenette if you have kids, we took our 11 month old. Sat by the pool and had drinks and ice cream, it was lovely. Really enjoyed the... More 

Helpful?
Thank KM992015
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're glad you chose to stay with us and enjoyed the views from the hot tub and a comfy suite! We hope to see you all again and thank you for sharing your experience! More 

Dallas, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 19, 2016

Every view, from every room is incredible. Enjoyed the extra large deck/patio on our king room with fireplace. Arrived on a Thursday and enjoyed piano singer and wine tasting in the lounge. Dinner later that evening was great. Sea bass was excellent but pricey at $48. Restaurant gave us dessert to celebrate our anniversary. Cut wood readily available for you... More 

Helpful?
1 Thank Jill H
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're glad you had incredible views from your king room and enjoyed the Sunset lounge! We are currently in the process of updating our hotel and we appreciate your comments. Thank you for the review, we hope to see you again! More 

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Point Lobos Suite (43)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
California Market
California Market
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
448 room luxury resort nestled in Monterey Pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant (dinner only) and California Market Restaurant (breakfast & lunch). Rumors have been circulating that California Market is closed for renovation. These rumors are not true. We are open and enjoying the Fall weather and delicious seasonal menu items. In 2016, we will be going through several renovations at the hotel and will update guests once we have a firm schedule. ... more   less 

Additional Information about Hyatt Carmel Highlands

Address: 120 Highland Dr, Carmel, CA 93923-9607
Location: United States > California > Monterey Peninsula > Carmel
Price Range: $569 - $1,106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt
Hotel Style:
#3 Luxury Hotel in Carmel
#17 Romantic Hotel in Carmel
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