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Hyatt Residence Club Carmel, Highlands Inn

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120 Highland Dr, Carmel, CA 93923-9607
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Traveler (1126)
Room & Suite (642)
Dining (95)

About

#22 of 26 hotels in Carmel
Location
Cleanliness
Service
Value
Travelers' Choice
Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Diving
Hiking
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, Spanish
1,632Reviews26Q+A100Room tips
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Popular mentions
matt2lee wrote a review Apr 17
Boston, Massachusetts466 contributions144 helpful votes
Within minutes of Carmel and Ocean Avenue, Bixby Bridge, and 17 mile drive at Pebble Beach, the location of the Hyatt Carmel Highlands is ideal for a vacation and getaway along the PCH. The hotel is pretty dated in terms of the exterior. However the interior is much better updated but still a little dated. We had an Oceanview Townhouse spa suite, which was two stories. Top story (entry) had the kitchen, living room with sofa bed, and full bathroom. Bottom floor had the king bed and master bathroom. During covid, the fitness center was closed but poll was open. Restaurant was also closed during our visit. Parking was pretty limited but hotel staff assisted with carrying your luggage up the hills on golf carts. Overall for the price/points redemption, the value is not as great considering the same amount of points can get you a really nice hotel at possibly a Grand Hyatt or so in a major city. But the location is very ideal and views are amazing which is why I gave it a 3 star review.
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Date of stay: April 2021Trip type: Traveled with family
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Response from Ryan Rance, General Manager at Hyatt Residence Club Carmel, Highlands Inn
Responded yesterday
We appreciate you taking the time to provide feedback that we can use to improve our guests' experiences.
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John S wrote a review Apr 10
San Clemente, California13 contributions5 helpful votes
The good: * amazing views from the property * (3) fireplaces in my suite * nice on property amenities * responsive front desk which even provided a number you could text requests to them on * I stayed in the "Point Lobos Suite" which is room 102 in the main building The bad: * room was very worn out and in need of refurbishment (tub literally had the bottom of it coming out from wear and tear, but as I like showers, this didn't mater to me)
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Date of stay: April 2021
Location
Cleanliness
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Response from Ryan Rance, General Manager at Hyatt Residence Club Carmel, Highlands Inn
Responded 6 days ago
Thank you for your feedback. We will share your comments with staff to address.
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rustybrain wrote a review Apr 9
Chicago, Illinois3 contributions5 helpful votes
We stayed here for a night, the room was old and the jacuzzi was so loud that as soon as we used it, the reception called us with noise complaints from neighbors- if it’s so loud that it cannot be used, there is no point in having it in there. There was no service due to COVID , we only asked for drinking water and they delivered us an open half empty used bottle of water. The bed had bed bugs - all of us came away with any red welts on our skin. To top it all , it was extremely over priced for this terrible experience
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Date of stay: March 2021Trip type: Traveled with family
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John wrote a review Mar 2021
4 contributions3 helpful votes
Hotel is old and our room at least needs updating. Bathroom in particular was not up to modern Hyatt standards. Other problems included the phone not working and the mini refrigerator in poor operation. Also one morning we had to kill a group of ants running around in the bathtub. On the positive side, the ocean view was unbelievable! Unfortunately the top rated restaurant was closed because of COVID restrictions, otherwise it may have improved our outlook. Also we would give high marks to the staff!
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Date of stay: March 2021
Location
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Response from Ryan Rance, General Manager at Hyatt Residence Club Carmel, Highlands Inn
Responded 3 weeks ago
Thank you sincerely for taking time to provide feedback on your stay. We will share your comments with staff in our ongoing efforts to improve every customer's exprience.
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natash_dc wrote a review Feb 2021
Los Angeles, California, United States22 contributions9 helpful votes
+1
I read very mixed reviews of the hotel during Covid and was questioning if we should stay - we had an amazing trip and I was glad we chose this hotel. Staff: The hotel staff was extremely friendly and nice. They helped with our bags, always answered the phone, brought housekeeping items very quickly. Check in was fast and easy. Food: There is no food on property which worried me, however DoorDash runs efficiently. We got dinner from amazing local restaurants very quickly. Coffee came from Carmel/Monterey to our room door in under 20 minutes every morning (and honestly way cheaper than room service!) Room: We were in an oceanfront king - 544 - it’s right off of the pool. The balcony was giant and you can not get a better view than those rooms!! The view is 5 star however the bathroom is probably a 3 star. Not renovated, small shower and not a tub you’d want to relax in. Clean, but very dated - we considered moving to an upgraded suite but we just couldn’t leave the view, so you sacrifice a nice bathroom for a wonderful balcony and view. Also being located right off the pool, we didn’t have an issue bc it was cold but I could see in warmer months pool noise being a problem in that particular room. Fireplace is awesome. Location: Perfectly situated between Carmel and Big Sur. 10 minutes to Carmel by the Sea, 15 minutes to Carmel Valley Ranch, 20 minutes to Nepenthe/Big Sur. Awesome location. Best views of the coastline.
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Date of stay: February 2021Trip type: Traveled as a couple
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PRICE RANGE
$311 - $946 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt carmel highlands hotel carmel, highlands hotel hyatt carmel, carmel highland inn, carmel hyatt
LOCATION
United StatesCaliforniaMonterey CountyCarmel
NUMBER OF ROOMS
448
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Frequently Asked Questions about Hyatt Residence Club Carmel, Highlands Inn
Which popular attractions are close to Hyatt Residence Club Carmel, Highlands Inn?
Nearby attractions include Point Lobos (0.4 miles), The Cheese Shop (3.8 miles), and Scenic Road Walkway (2.6 miles).
What are some of the property amenities at Hyatt Residence Club Carmel, Highlands Inn?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Residence Club Carmel, Highlands Inn?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Residence Club Carmel, Highlands Inn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Residence Club Carmel, Highlands Inn?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Residence Club Carmel, Highlands Inn?
Conveniently located restaurants include Pangaea Grill, Dametra Cafe, and Flying Fish Grill.
Are there opportunities to exercise at Hyatt Residence Club Carmel, Highlands Inn?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hyatt Residence Club Carmel, Highlands Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Residence Club Carmel, Highlands Inn offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Residence Club Carmel, Highlands Inn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hyatt Residence Club Carmel, Highlands Inn?
Many travelers enjoy visiting Tor House (2.8 miles), San Carlos Borromeo de Carmelo Mission (3.1 miles), and Point Sur Light Station (0.07 miles).