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Hyatt Residence Club Carmel, Highlands Inn

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120 Highland Dr, Carmel, CA 93923-9607
16 people are viewing this hotel
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$239
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Traveler (1117)
Room & Suite (623)
Dining (93)

About

#18 of 26 hotels in Carmel
Location
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Value
Travelers' Choice
Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Diving
Hiking
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Members get up to 10% off
1,616Reviews26Q+A100Room tips
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MidwestAlpinist wrote a review Sep 1
Chicago, Illinois171 contributions113 helpful votes
My wife and I stayed only 1 night, in the midst of the Covid pandemic, so we didn't have the the opportunity to experience all of the hotel amenities. (The restaurant and pool were closed, as to be expected.) That said, we were very happy with our stay. The hotel is taking the appropriate steps to be as clean and safe as possible. It was a bit foggy so we didn't have a tremendous view, but our room was very nice, clean, quiet, and comfortable. We ordered take-out from a nearby restaurant and ate dinner (safely) on our balcony. I also liked having our own entryway, to avoid hotel elevators and interior hallways. If you are traveling during this pandemic, the Hyatt Carmel Highlands is a great option!
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Date of stay: August 2020
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Response from Ryan Rance, General Manager at Hyatt Residence Club Carmel, Highlands Inn
Responded 2 weeks ago
Thank you, MidwestAlpinist for your 5 STAR review! We are very happy to hear that you enjoyed your stay with us. It is so important that all our guests enjoy the time they spent at Highlands Inn. We hope that you will stay with us again in the future.
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Arlene F wrote a review Jan 2020
Santa Monica, California12 contributions7 helpful votes
Hotel's Favorite
We have been visiting Carmel every January for the past 35 years. Throughout the years we have stayed at the Lodge at Pebble Beach, Spanish Bay, Cypress Inn ,Lobos Lodge and many others. Highlands Inn is now our favorite. The ambience of rustic peacefulness with the Best Oceanview around. We stopped coming here when they became timeshare a few years back but we decided to give it another try and we were very impressed. The rooms are a little bit dated but that’s the beauty of this place. We stayed at a two-story townhome with an amazing ocean view. The service was excellent from check in at the front desk to check out. Eric was very helpful in checking us to our room, housekeeping was very efficient and papers delivered timely every morning. Every staff member seem to really care and give the best customer service Making sure you are happy. Will definitely be coming back. Looks like they got their mojo back.
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Date of stay: January 2020
1 Helpful vote
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Response from HyattHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn
Responded Feb 4, 2020
Thank you for the wonderful review. We're so happy you chose to stay with us again and that we're your new favorite! Were appreciate you sharing your experience and look forward to welcoming you back!
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saintba wrote a review Aug 2020
San Diego, California6,999 contributions1,400 helpful votes
+1
I just finished a 3 night stay at the Hyatt Carmel Highlands. My wife and I were on the fence about cancelling our trip due to the wildfires. We were monitoring it closely and they had it contained 2 days before we arrived and air quality was good so we decided to go and glad we did. This was my first time at this property. Reading posts on Flyertalk and TripAdvisor it seems like people either love this property or hate it. Some people complained about road noise from the highway below but we didn’t have ANY issues with noise at all. Part of Highway 1 was closed further down the road and Point Lobos park was also closed so maybe that prevented a lot of traffic. I booked this several weeks ago and at the time there were no suite upgrades available and they said they were sold out. I booked an ocean view king room. But with the wildfire, there were a ton of cancellations and then I was able to book an Oceanview suite. I got the Oceanview Townhouse Spa Suite (#507) which was terrific. It was very spacious on two levels. It had a full kitchen, fireplace in the living room, and jetted tub in the bathroom. The view was incredible. Everything worked well in the suite. I didn’t use the kitchen other than the fridge. There are so many great restaurants in the area we ate out each meal. The downside of the hotel is with COVID the restaurants are all closed. The outside jacuzzi wasn’t available. The outdoor heated pool was available but we never used it. Also, they didn’t have room service available or maid service. You could call for more towels if you wanted and they would leave them outside. I didn't understand why the restaurant wouldn't be open as they seem to have plenty of outdoor space. ALL the restaurants in town were open and they packed the sidewalks with tables. It's an injustice the restaurant wasn't open at all. I'm a Hyatt Globalist and would have gotten free breakfast each morning and all they offered was 500 points. They have a big woodpile around the corner from the room and we certainly used the fireplace every night. It was really romantic with the view at dusk. People complained about a smoke smell in the room and indeed you could smell some smoke smell in the room from people using the fireplace so much. It wasn’t too bad but people sensitive to smoke smell should keep this in mind. Also, you can’t keep your balcony screen door open because everyone around you is using their fireplace so the smoke smell also goes into your room that way. The other downside is the shower is super small for such a large property. There was a shower both upstairs in the top level and downstairs in the bedroom level. But keep in mind both were REALLY tiny. In fact, a larger obese person might feel like it's not big enough. It looks like they renovated these units a few years ago. I prefer modern style vs. rustic and I’d say these suites are rustic but it was very comfortable and the location was great only about 10 minutes from downtown Carmel. We had a rental car and I’d definitely recommend a rental car. We used it quite a bit to go back and forth to Carmel, Pebble Beach, Monterey. It was a bummer that the wineries were closed near Carmel Valley during our stay due to the fires but we enjoyed some of the tasting rooms in Carmel. Our favorite was the Albatross Ridge Tasting room. Definitely do yourself a favor and great lunch/dinner places are Anton & Michel, La Bicyclette and the Flying Fish in Carmel. The Bench over at Pebble Beach was also great. (Get the roasted strawberries crisp! It was amazing). AVOID Portabella. We went there one night for dinner as we always saw it packed for lunch and dinner but the food was super mediocre/poor. I got the pasta and I assumed it would be fresh pasta for an expensive Italian place. But they brought out overcooked boxed pasta. Was really horrible. Great coffee at Carmel Valley Coffee Roasting Company in downtown Carmel. It was also a huge disappointment that Point Lobos Park was closed. We made due at nearby Carmel Mountains Trailhead which is just north of Point Lobos (It's on Google Maps). You can park on Highway 1 and access it. Also, definitely go to Garrapata State Park. They had beautiful hiking trails which was really gorgeous. Bixby Bridge which makes Highway 1 possible is also a must visit. Beautiful. 17 Mile Drive is also a must visit near Pebble Beach. I read somewhere that they charge a fee to enter with a car but we had reservations for lunch at Pebble Beach and they just let us in but there was no checking or anything. So I guess you can say you are eating at Pebble Beach and they should let you in free. Also, one of the highlights of our trip was renting electric bikes at Mad Dogs & Englishman bike store in Carmel. Before noon it’s $75 for all day per bike. After 12 PM it’s 2 hours for $50. DEFINITELY do this. Was breathtaking going on that bike ride and even with the hills, the electric bike makes it really easy. It was supposed to be sunnier and unfortunately it was mostly cloudy but that sounds like normal for this time of year. Next time in the area, I’ll try Ventana Big Sur which I also read great things about. I'd definitely come back here but I wouldn't book unless an ocean view room was available. I can't imagine staying here and getting the "Garden view".
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Date of stay: August 2020
Value
Location
Service
Room Tip: Suites 501 - 505 looked to be the best with totally unobstructed views and no one in front of them.
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2 Helpful votes1 Save
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Response from Ryan Rance, General Manager at Hyatt Residence Club Carmel, Highlands Inn
Responded 2 weeks ago
We're glad you enjoyed your stay in one of our spacious ocean view suites and were able to get out and see the area despite the wildfires. We apologize that some of the amenities were closed due to Covid and understand your disappointment. We look forward to your staying with us again soon and thank you for the review!
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ROBERTLOUISSTEVENSON wrote a review Aug 2020
NYC67 contributions128 helpful votes
I usually stay here on my last day of business before leaving CA. Great View and the Service was Excellent. My last two visits (March 2020 and August 2020) it was more than disappointing! I was told the two restaurants and room service were closed first because of local rules and then because of corporate; funny since they have the best two patios on the CA coast!? They still charge you a resort fee even though nothing is open? (Hot Tub, Bikes, Gym, etc) It's so far out of town, it's best to stay in town...at least you can get a drink of water? The folks working the front desk should not be in hospitality. I feel for the industry and Hyatt, but they have done nothing to keep this Historic Gem going.
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Date of stay: August 2020
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Trip type: Traveled on business
Room Tip: The higher the better for Ocean views - the front desk staff know which are the clear views.
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Response from Ryan Rance, General Manager at Hyatt Residence Club Carmel, Highlands Inn
Responded 2 weeks ago
We're very sorry about the disappointing visit with us due to the restricted amenities, and staff. We value your feedback and will share it with our staff so that we can improve our guests's experiences. We hope to welcome you back for an all-around better stay, thank you for taking the time to review.
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Monica wrote a review Aug 2020
4 contributions4 helpful votes
Don't stay here, especially if you will be coming with a vehicle. Our car was broken into in the parking lot and the hotel will not take responsibility. Upon filing a police report, the police informed us that they have had more than a normal number of car breakins at the property and have advised the hotel to get security, but they have not. I saw zero security during my stay. To top it off, they do not have cameras, which allows the hotel to state that they cannot confirm the crime happened on their property. If you'd like to have your car windows broken and have the hotel deny responsibility, you can definitely accomplish that at this property! I would add that the ocean view rooms with fireplaces are good, but the road noise from highway 1 is noticeable.
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Date of stay: August 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from Ryan Rance, General Manager at Hyatt Residence Club Carmel, Highlands Inn
Responded Aug 15, 2020
We sincerely apologize that such an unfortunate incident occurred during your stay with us. We value you sharing your experience with us and we will look further into how to be sure incidents like this do not happen in the future. We hope you will consider staying with us again.
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PRICE RANGE
$311 - $946 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt carmel highlands hotel carmel, highlands hotel hyatt carmel, carmel highland inn, carmel hyatt
LOCATION
United StatesCaliforniaMonterey CountyCarmel
NUMBER OF ROOMS
448
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Frequently Asked Questions about Hyatt Residence Club Carmel, Highlands Inn
Which popular attractions are close to Hyatt Residence Club Carmel, Highlands Inn?
Nearby attractions include Point Lobos (0.9 miles), The Cheese Shop (3.8 miles), and Scenic Road Walkway (2.6 miles).
What are some of the property amenities at Hyatt Residence Club Carmel, Highlands Inn?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Residence Club Carmel, Highlands Inn?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Residence Club Carmel, Highlands Inn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Residence Club Carmel, Highlands Inn?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Residence Club Carmel, Highlands Inn?
Conveniently located restaurants include Pangaea Grill, Flying Fish Grill, and Dametra Cafe.
Are there opportunities to exercise at Hyatt Residence Club Carmel, Highlands Inn?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hyatt Residence Club Carmel, Highlands Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Residence Club Carmel, Highlands Inn offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Residence Club Carmel, Highlands Inn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hyatt Residence Club Carmel, Highlands Inn?
Many travelers enjoy visiting Tor House (2.8 miles), San Carlos Borromeo de Carmelo Mission (3.1 miles), and Point Sur Light Station (0.07 miles).