Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
1,653 reviews
#22 of 26 Hotels in Carmel
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120 Highland Dr, Carmel, CA 93923-9607
Lowest prices for your stay
$839
$769
Free cancellation until 12/22/21
Booking.com$779
Hyatt.com$779
Destinia.com$839
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About
#22 of 26 hotels in Carmel
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Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Hiking
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish
Location
Full view
49Car recommended
Grade: 49 out of 100
123Restaurantswithin 5 miles
143Attractionswithin 5 miles
Contact
120 Highland Dr, Carmel, CA 93923-9607
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Don't waste your money. Rooms are dated and nothing special. Paid "extra" for an ocean view room with fireplace and ended up with a gigantic trees and bushes blocking most of the ocean view and a room hanging over the front entrance of the hotel so TONS of traffic noise and dumpsters just below. Not impressed.
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Date of stay: October 2021
Rooms
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Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 4 days ago
Steph, thank you for taking time to review your visit at the Hyatt Carmel Highlands. We are disappointed that your experience was not what we strive to provide. We truly appreciate your comments hope that we will have the opportunity to provide a better experience in the future.
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Overall quite disappointed with the properly and management of the hotel. The one highlight was the staff in the restaurant and lobby - they were excellent. Upon arrival there was a wedding in the lobby area and we were told the Sunset Lounge and seating area was closed to guests. It was quite loud and hard to hear the receptionist behind the plexiglass shield. To hear them I needed to put my head down to the opening toward the bottom. The receptionist made no attempt to speak louder or move from the chair they were seated in about 3 feet back. After about 2 minutes a young gentleman waved at the receptionist from the side and they went to get them their keys to checkin. As top tier Globalists this felt odd given our checking only took about 5 minutes. When inquiring on the closure for the wedding they said I was misinformed and it wasn't close to guests... Very odd as 2 people working there told me it was closed for that night. We had 2 rooms one of which used a Globalist Hyatt Suite upgrade to a Ocean View Townhouse Spa Suite. The receptionist said it had a balcony. The room was in poor shape, very limited view as it had a ground level deck rather than a balcony, broken fireplace safety door, and located such that car lights shine in the bedroom through the night if you keep your drapes and window open (see picture). There are certainly some rooms with great views by even as a Globalist with Hyatt ours was very poor. Contacting the front desk and asking to speak with the GM wasn't helpful. They didn't even reply on a safety concern raised with the fireplace door until the 4th day of our 5 day stay. The front desk confirmed the GM had received my inputs the 2nd day so it felt like they had very little concern for hotel guests. There was a concierge but I head them telling hotel guests they are only there for timeshare residents. One person I spoke with indicated they heard the general manage might actually work for Marriott as part of the timeshare part of the property and why we may have experienced very little help as a hyatt hotel guest. Being a Hyatt Globalist breakfast was free but it was very limited, omelette was dry, and coffee had grinds or something else in it two of the days (see picture). We had two very wonderful stays years back but will not return based on our experience during this stay. Ocean View rooms seem very mixed. What you get seems like luck of the draw and being a top tier hyatt globalist doesn't seem to help. If you read through theTrip Advisor posts you will see many replies by the GM.... From my experience it feels like they focus on responses to Trip Advisor posts more so than helping people who are currently staying at the hotel.... Maybe their time is focused on the timeshare side of the property.…
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Date of stay: July 2021
Value
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My wife and I drove up the coast from Paso Robles after our son's wedding. We needed a day to relax and have been to this hotel before. My wife made the reservations while we were driving. They only had garden view rooms at the time, which was fine as we were looking to relax. An ocean view would be nice, but we made the reservation at the last minute. When we checked in we told the people at the desk we were on our way back from our son's wedding. They talked for a few minutes and came back and told us they were upgrading us to an ocean view. We were excited to hear that. When the bellman took us to our room we were surprised at the view. It was perfect. A few hours later we found out why this room was still empty. It is just below the dining room. From about 4pm to after 10pm we could hear chairs being dragged across the wooden floor. The peaceful relaxing view was distracted by the amount of noise. Even though the dining room closed at 9pm, we heard noise at least until 10pm. I finally called to ask why there was noise after the dining room closed. I was told the staff was still there and leaving soon. Don't let them put you in room 105. Great view but so much noise its not worth it.…
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 1 week ago
Thank you for choosing Hyatt Carmel Highlands to continue the celebration of your son's wedding. We're delighted that you enjoyed the view of your upgraded room, but regret that you experienced a noise issue. We will share your experience with our staff.
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We're from the area so I can tell you that the price here is pretty fair all things considered. Carmel is very expensive and unfortunately the hotels here are as well. The rooms are due for a renovation, but our room was clean and relative to other properties in the area the experience here is a great value. Food was good, although I'd recommend going into Carmel most days to eat. Views, ambience, service, staff, & experience is where this place shines. The staff was amazing and really helped make my daughters birthday weekend a time we'll never forget. We'll be back and I look forward to how hyatt/ownerships continues to invest in the property.
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Date of stay: September 2021
Value
Rooms
Service
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 3 weeks ago
Thank you sincerely for choosing Hyatt Carmel Highlands for your special occasion! Your 5-star review made our day and we look forward to welcoming you back
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Unfortunately, I did not read Trip Advisor reviews before booking this hotel for our once-in-a-lifetime Carmel experience or I would have never booked. I didn't mind paying a lot of money for a resort for this special trip and I was excited by the Hyatt property description. But this hotel was not as advertised, in the least. This hotel was pitiful. It was the worst hotel I've ever stayed in. I mean worse than a cheap motel on an expressway exit. And it was very, very expensive. It's actually barely a hotel. In reality, it seems to be a poorly maintained, out of date, time share scheme. The unit was extremely run down, poorly decorated, and with a deck so decrepit that I was literally afraid that I was going to fall through the floor boards which were loose. The maid service is do-it-yourself. There is no daily maid service at all. There is no valet parking which would be OK except to reach our parked car required 44 steps up, then an uphill ramp, and then a very steep uphill road with no sidewalk and then the parking lot. There are no elevators and there are many, many steep steps. Amenities are essentially absent. The pool is "heated" to a COLD 76 degrees which is essentially unusable. I saw no one at the pool in the time in which we were there. The restaurant is closed for dinner. It is extremely expensive for breakfast and lunch. There is zero room service. There is no concierge that I could find. The one good point is that the view is great. I had to keep telling myself over and over again, that we were paying in excess of $525 per night (and this was a weekday rate) for a view - again on a deck in which I feared for my life. It is actually hard to believe that this is a Hyatt property.…
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Date of stay: September 2021
Value
Location
Service
Room Tip: Don't book here
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1 Helpful vote
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PRICE RANGE
$311 - $946 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt carmel highlands hotel carmel, highlands hotel hyatt carmel, carmel highland inn, carmel hyatt
LOCATION
United StatesCaliforniaMonterey CountyCarmel
NUMBER OF ROOMS
448
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Claim Your Listing Frequently Asked Questions about Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Which popular attractions are close to Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Nearby attractions include Point Lobos (0.4 miles), The Cheese Shop (3.8 miles), and Scenic Road Walkway (2.6 miles).
What are some of the property amenities at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Conveniently located restaurants include Dametra Cafe, Flying Fish Grill, and The Bench.
Are there opportunities to exercise at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Many travelers enjoy visiting Tor House (2.8 miles), San Carlos Borromeo de Carmelo Mission (3.0 miles), and Point Sur Light Station (0.06 miles).