Be warned there are bed bugs. I woke to dots of blood on my sheet, plus black dots. The hotel has been cooperative and after investigating, admitted bed bugs were present. Pele at the front desk has been phenomenal. Also the carpet has a strong deodorizer smell and the air is thick from smoke every evening from the fire pit or individual fireplaces in each room. I literally could only open the door for one second and had to slam it shut. Such a disappointment - this hotel badly needs a huge makeover. I normally like to spend a lot of time in my room but this was a sad place with no room service. The wall a/c unit above the bed dropped sprinkles of water constantly onto my duvet from condensation. The one plus is that the food is top notch. Just sleep elsewhere at night.
We're staying here now as we do every year for about the past 20. Staying in one of our favorite rooms (a Ocean View Townhouse Spa Suite) in the 500 series block. The room has been completely renovated- new carpeting, furniture, wall coverings, light colored paint that makes the room much lighter. All wood surfaces and cabinets have been refinished or replaced. It no longer has the "tired" look that many have complained about. Only downside is that the wood burning fireplace has been replaced with a gas log one, I guess in response to complaints about smoke. Breakfast was outstanding as always and they still serve my favorite, the Point Lobos with Dungeness crab. We checked in a few minutes before 4 p.m. and the room wasn't ready but said housekeeping was working in it and it was ready for us about 20 minutes later. Full housekeeping every day has been restored. We couldn't be happier with the changes that have taken place.…
so we stayed here two nights the rooms and faculties are super dated. we would have spent the money and stayed in big sur if it had availability. no housekeeping and while the clubhouse has the best view on premises at night they limit the seating which means it’s removed more than half the seating overlooking the water.
Others have pointed this out: this hotel is not a good value for the price. Go next door (Tickle Pink), where you get the same view and nicer rooms for the same price. The restaurant (at least for breakfast), Pacific Edge, was mediocre and also over priced. Keurig coffee makers with motel-style cups and stirrers; bathroom only ok; TV old and no good channels; that kind of thing. The views from the rooms are wonderful and the service was great--for every issue, someone responded promptly.
Disappointing on so many levels..category 7 property, visiting on a points reservation with wife and 2 children for 1 night (Saturday.) Requested early check-in on the drive down (guaranteed check-in is 4PM). Said they were fully booked but they would try. Arrived at hotel ~ 3pm. No rooms ready. Waited in lounge and asked again at 3:55PM; they reminded me rooms were not guaranteed until 4PM, so I asked if my room would be ready in 5 minutes. They said “no, the room was going through final inspection and would take 15-20 min. Finally made it to the room at 4:30. The room (#511) - small, dark, dingy, finishes from the 1990s, at best. Bathroom had a small shower, no bathtub, and a sink drain that didn’t work. Called maintenance to fix - didn’t really fix, they just took the stopper out. Recall this is a category 7 Hyatt! Before heading off property for dinner, called housekeeping to set up rollaway bed for my son. Arrived back at hotel at 10pm to find a folded/deflated air mattress on the floor with some sheets/blanket. Couldn’t figure out how to inflate so called housekeeping to help; they arrived and realized mattress was broken. Waited another 20 min for another and finally at 11 it was ready. Requested late check out the next morning; no deal, “because it’s a Hyatt Residence property”. Nonsensical excuse since we were not staying on the “Residence” side of the hotel. Had breakfast at Pacific Edge. Wife returned her meal to the kitchen because eggs were way over cooked. Total bill would have been $140 for 2 adults, 2 kids without Globalist status. Checked out after breakfast, well before the official 12pm check out, and will never be returning.…
My husband and I have stayed at this gorgeous property many times. It's a lovely hotel in a fantastic location. The lounge and dine-in area have a breathtaking view. I wish the server during the breakfast hour could be more patient regarding their service. Since the room costs almost $1,000 per night, I would expect the property to update the room's interior and design. The room is for sure cozy but can feel outdated. I highly recommend this property to you all who are planning on visiting Carmel, California.
Hotel rooms are spacious but need urgent renovation. We paid 900 dollars / night, which seemed to be far too much for what the hotel offered. Friendly staff and location is good - we could get to almost any interesting location within a few minutes driving.
We have just arrived at the Hyatt Highlands after a long drive from LA, and what a disappointment. This place is terrible! We booked the ‘Big Sur Suit’ and what a joke. The so called ‘Palour’ is a big room containing a pull out couch, small table and two chairs, a cheap TV and a fire place, photo attached. The room appears to be circa the 1960’s and is smells like it too. A strong smell of damp greeted us as we entered the room, so if you suffer from breathing issues, might be better to stay clear. Aside from a lick of paint, some new cabinet tops and a new TV, the room hasn’t changed in 60 years. All the door surrounds show the dents of times, just painted over, paint runs and all. The bathroom tiles look original and have staining around the toilet. I can’t believe the Hyatt, puts their name to this place. I have no idea what we paid for the room, but if I cut it in half and half again, it would still be too much. The magic of photography makes the place look good, but it’s not. Don’t stay here, there must be better options.…
I've stayed here a couple times and it's an okay hotel but... I've now canceled two different trips and both times they didn't refund the deposit for MONTHS. I had to call and complain both times before the deposit got refunded. Super shady.
The views from our room are superb. The lounge and restaurant views are outstanding. The rooms are quite outdated. We’ve been coming here a few times over the years and nothing has changed. The grounds are magnificent. They really take care so that everywhere you go is beautiful. Beware. If you cannot do steps don’t come here
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