Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
120 Highland Dr, Carmel, CA 93923
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Room & Suite (742)
Dining (103)
About
#23 of 27 hotels in Carmel
Location
4.8
Cleanliness
4.3
Service
4.2
Value
3.6
Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Hiking
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Housekeeping
Private balcony
Safe
Iron
Kitchenette
Flatscreen TV
Whirlpool bathtub
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Luxury
Languages Spoken
English, Spanish
Location
Full view
42Car recommended
Grade: 42 out of 100
128Restaurantswithin 5 miles
148Attractionswithin 5 miles
Contact
120 Highland Dr, Carmel, CA 93923
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This is NOT a luxury hotel. This is a dated time share development marketed as a hotel - should not be on the Hyatt.com website, which. Is VERY misleading only photo of the property on the landing page is a beautiful, rustic stone lodge-like building. Turns out there are only 4 rooms in that structure, the rest are shabby, shingled, time-share units, 6-8 per building scattered and and around the hillside. The unit we reserved — frankly the only one left — was a Horizon Suite at a whopping $850 but we needed a place to stay on our way down PCH and Carmel seemed like a great stop and we opted for the views from the highlands over the hustle and bustle of downtown Carmel. BIG mistake. For this money, stay at one of the pebble beach resort properties or one of the charming inns in town. First off, the arrival is treacherous at best. Tiny parking circle was jammed full of cars and had to park on a very steep slope to walk up a few flights to check in . Thankfully, unit was near by, but one parked the bags had to be hauled down the parking lot and across the faded and failing deck/path that ran across the front of all units to ours at the very end (i hope management will let me know when the plan on bringing their decking into the 21st century so i can sink all my money in TREX shares) underwhelmed so far, the door opened to even greater disappointment. Textured walls (textured ceilings would have dated this place to the 70s, walls made it Reagan era), cheesy wood trim and a small kitchenette. At least the bed/mattress were of recent vintage so they were comfortable and some other new pieces seemed dropped into this time capsule of when men with moustaches, wearing chains and white shoes and matching belts fast-talked middle-aged vacationers into the many benefits of co-owning a luxury vacation home they could use whenever they wanted and without the hassle or expense of upkeep and maintenance, all for 300 easy payments of $99.99 a month! The first thing we noticed — aside the cobwebs from the porch and deck light fixtures and screen doors was the heat in the room. Carmel is blessed with some of the most moderate temperatures in the country and the cool breeze off the ocean would take the edge off even the warmest day. But when your room has double glass doors facing due West and no shades drawn all day, you create a different kind of global warming localized to unit 217 of this property. not to worry, advised our bellman. We can cool this down in no time. We dont have AC, but we do have a fan — which he brought out from the closet, plugged in an used to prop open the front door to the room, thereby creating not just a cross breeze with the open balcony door, but no privacy or security while we patiently waited to see if the room would return to a livable temperature. It did not, so we headed to the fridge for a little refreshment of cold water so we could sit in the shady corner of the porch to avoid further sweating. This decent size refrigerator freezer lacked to two things we needed. Water and Ice. Not a bottle, not a cube. We called the front desk asking for both. Water arrived, Warm. But no ice. Enough time in a barracks taught me the benefits of cold showers and I promised my wife extra good wine with dinner if she would suffer through one so we could go off to our dinner at the hotels restaurant with a view. The one bright spot of the experience was the restaurant. Stunning views, but again the blaring sun scorched through the tinted windows and i was able to work on my tan till 8pm. After dinner we returned to our still toasty room, propped open the door, started up the fan and sat on the deck hoping no serial killers were in the area (though if the room didnt cool down, being gutted by a vagrant might be preferable to sweating through a night of vacation) Room got cool enough to sleep ON TOP of the covers while we locked the front door and left the patio doors with just screens, hoping the sounds of the distant waves would drown out the occasional cars on PCH just 100 feet below. they did for the most part — until a few of those obnoxious motorbikes favored by modern-day ninja assassins on any number of cop shows went screaming by and sleep-shattering decibel levels, only to reach their destination somewhere down the road and race back 40 minutes later. Skip this stop on PCH. So many better appointed, proper hotels that are actually worth this level of coin…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 2 days ago
Thank you for taking time to provide feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm not kidding - the room 105 that was first offered was absolutely shocking. The room smelled of mould. Right above the room was a restaurant area with noise coming from it. The traffic noise was also disturbing. The room was also very awkwardly shaped. ** I do not understand how they DARE to sell this room, because they obviously know all the problems. ** We were able to change to another room (no questions asked) which was much better. Do not under any circumstances book room 105, make sure in advance with the hotel that your room is not this one. I suggest to read other comments of the room 105. The service at reception took a very long time. One person was serving customers and another was doing something on the computer ignoring other customers. The restaurant menu was very traditional. The views from the restaurant were great, I recommend booking a table by the window. The restaurant staff was friendly.…
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 2 days ago
Thank you for your feedback. We appreciate that you enjoyed dining at Pacific's Edge.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Be warned there are bed bugs. I woke to dots of blood on my sheet, plus black dots. The hotel has been cooperative and after investigating, admitted bed bugs were present. Pele at the front desk has been phenomenal. Also the carpet has a strong deodorizer smell and the air is thick from smoke every evening from the fire pit or individual fireplaces in each room. I literally could only open the door for one second and had to slam it shut. Such a disappointment - this hotel badly needs a huge makeover. I normally like to spend a lot of time in my room but this was a sad place with no room service. The wall a/c unit above the bed dropped sprinkles of water constantly onto my duvet from condensation. The one plus is that the food is top notch. Just sleep elsewhere at night.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We're staying here now as we do every year for about the past 20. Staying in one of our favorite rooms (a Ocean View Townhouse Spa Suite) in the 500 series block. The room has been completely renovated- new carpeting, furniture, wall coverings, light colored paint that makes the room much lighter. All wood surfaces and cabinets have been refinished or replaced. It no longer has the "tired" look that many have complained about. Only downside is that the wood burning fireplace has been replaced with a gas log one, I guess in response to complaints about smoke. Breakfast was outstanding as always and they still serve my favorite, the Point Lobos with Dungeness crab. We checked in a few minutes before 4 p.m. and the room wasn't ready but said housekeeping was working in it and it was ready for us about 20 minutes later. Full housekeeping every day has been restored. We couldn't be happier with the changes that have taken place.…
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 1 week ago
Thank you very much for your 5-star review! We appreciate your two decades of choosing Highlands Inn, and are delighted to hear that you enjoyed the renovation. We hope to continue to welcome you for 20 more years!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
so we stayed here two nights the rooms and faculties are super dated. we would have spent the money and stayed in big sur if it had availability. no housekeeping and while the clubhouse has the best view on premises at night they limit the seating which means it’s removed more than half the seating overlooking the water.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Others have pointed this out: this hotel is not a good value for the price. Go next door (Tickle Pink), where you get the same view and nicer rooms for the same price. The restaurant (at least for breakfast), Pacific Edge, was mediocre and also over priced. Keurig coffee makers with motel-style cups and stirrers; bathroom only ok; TV old and no good channels; that kind of thing. The views from the rooms are wonderful and the service was great--for every issue, someone responded promptly.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: If you don't have difficulty walking then higher up on the hill is probably better. Get an...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 1 week ago
Thank you for taking time to provide feedback. We will review your comments, and appreciate your compliment to our staff and service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointing on so many levels..category 7 property, visiting on a points reservation with wife and 2 children for 1 night (Saturday.) Requested early check-in on the drive down (guaranteed check-in is 4PM). Said they were fully booked but they would try. Arrived at hotel ~ 3pm. No rooms ready. Waited in lounge and asked again at 3:55PM; they reminded me rooms were not guaranteed until 4PM, so I asked if my room would be ready in 5 minutes. They said “no, the room was going through final inspection and would take 15-20 min. Finally made it to the room at 4:30. The room (#511) - small, dark, dingy, finishes from the 1990s, at best. Bathroom had a small shower, no bathtub, and a sink drain that didn’t work. Called maintenance to fix - didn’t really fix, they just took the stopper out. Recall this is a category 7 Hyatt! Before heading off property for dinner, called housekeeping to set up rollaway bed for my son. Arrived back at hotel at 10pm to find a folded/deflated air mattress on the floor with some sheets/blanket. Couldn’t figure out how to inflate so called housekeeping to help; they arrived and realized mattress was broken. Waited another 20 min for another and finally at 11 it was ready. Requested late check out the next morning; no deal, “because it’s a Hyatt Residence property”. Nonsensical excuse since we were not staying on the “Residence” side of the hotel. Had breakfast at Pacific Edge. Wife returned her meal to the kitchen because eggs were way over cooked. Total bill would have been $140 for 2 adults, 2 kids without Globalist status. Checked out after breakfast, well before the official 12pm check out, and will never be returning.…
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: This hotel assumes you’ll excuse the horrible condition of the property because the views are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 3 weeks ago
Thank you for taking time to provide feedback. We regret that you experienced issues during your stay. We will certainly review all of your comments and share with appropriate staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I have stayed at this gorgeous property many times. It's a lovely hotel in a fantastic location. The lounge and dine-in area have a breathtaking view. I wish the server during the breakfast hour could be more patient regarding their service. Since the room costs almost $1,000 per night, I would expect the property to update the room's interior and design. The room is for sure cozy but can feel outdated. I highly recommend this property to you all who are planning on visiting Carmel, California.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 4 weeks ago
Thank you very much, Chloe, for taking time to share feedback about your recent visit. We will share your observation with our restaurant staff. We appreciate your continued patronage and testimonial, and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel rooms are spacious but need urgent renovation. We paid 900 dollars / night, which seemed to be far too much for what the hotel offered. Friendly staff and location is good - we could get to almost any interesting location within a few minutes driving.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 4 weeks ago
Thank you for your feedback. We are pleased that you enjoyed our location and appreciate your compliment to our staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We have just arrived at the Hyatt Highlands after a long drive from LA, and what a disappointment. This place is terrible! We booked the ‘Big Sur Suit’ and what a joke. The so called ‘Palour’ is a big room containing a pull out couch, small table and two chairs, a cheap TV and a fire place, photo attached. The room appears to be circa the 1960’s and is smells like it too. A strong smell of damp greeted us as we entered the room, so if you suffer from breathing issues, might be better to stay clear. Aside from a lick of paint, some new cabinet tops and a new TV, the room hasn’t changed in 60 years. All the door surrounds show the dents of times, just painted over, paint runs and all. The bathroom tiles look original and have staining around the toilet. I can’t believe the Hyatt, puts their name to this place. I have no idea what we paid for the room, but if I cut it in half and half again, it would still be too much. The magic of photography makes the place look good, but it’s not. Don’t stay here, there must be better options.…
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Helpful hint…. Don’t Stay Here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 4 weeks ago
Thank you for taking time to provide feedback. We regret that you did not enjoy your stay and will share your observations with staff.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$610 - $776 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt carmel highlands hotel carmel, highlands hotel hyatt carmel, carmel highland inn, carmel hyatt
LOCATION
United StatesCaliforniaMonterey CountyCarmel
NUMBER OF ROOMS
142
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Claim Your Listing Frequently Asked Questions about Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Which popular attractions are close to Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Nearby attractions include Point Lobos (0.4 miles), Scenic Road Walkway (2.6 miles), and Garrapata State Park (2.8 miles).
What are some of the property amenities at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Conveniently located restaurants include Flying Fish Grill, The Bench, and Dametra Cafe.
Are there opportunities to exercise at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Many travelers enjoy visiting Tor House (2.8 miles), San Carlos Borromeo de Carmelo Mission (3.0 miles), and Point Sur Light Station (0.06 miles).