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Hyatt Carmel Highlands

#16 of 25 Hotels in Carmel
Certificate of Excellence
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120 Highlands Drive, Carmel, CA 93923
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960 Reviews from our TripAdvisor Community

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Showing 923: English reviews
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

I booked a Ocean King View room as a stop over point along California's Pacific Coast Highway. Reading the reviews on TripAdvisor beforehand, I wasn't sure what to expect. Most reviews mentioned that the rooms were run down and in need of renovation, however I think these reviews are a tad bit exaggerated. The room I stayed in was clean... More 

Helpful?
Thank Jonhynds
San Clemente, California
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I could rave about the roomy and well designed suites, great service and guest amenities, but this isn’t what this is about. You visit Carmel and Big Sur for its unforgettable vistas and rugged beauty. The Hyatt Carmel Highlands completes this by bringing the priceless, breathtaking view to your balcony from sunrise to sunset, leaving you in complete awe. Close... More 

Helpful?
Thank sjonnaert
Level Contributor
3 reviews
2 of 5 stars Reviewed 5 days ago NEW

This is a antiquated cluster of rehabbed timeshare cabins tucked into the hills south of Carmel. Everything is old and musty and there's no AC.. The restaurant is impossibly expensive knowing diners don't have many options within walking distance and we just ordered the Mac & cheese for like 8$ which turned out to be Kraft's box... Still, the view... More 

Helpful?
Thank Steve L
San Diego
Level Contributor
116 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Perched high on a hilltop overlooking the pacific, this restaurant offers some of the most spectacular views. Add to that the great food and service and it makes for a place you have visit. Hyatt hotels just seem to do everything right.

Helpful?
Thank SanDiegoTravelingman
Fountain Valley, California
1 review
5 of 5 stars Reviewed 1 week ago

I travel often (not for business) and am never inclined to revisit a place I have been to once but this location stole my heart. Between the fire place in the room, the warm service at the concierge by Marie, and the beautiful ocean views, I will surely return. Close to Big Sur for hiking, horseback riding, etc. yet you... More 

Helpful?
Thank carinaassayed
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

It's so nice to hear you had warm service from our staff and enjoyed the fireplace and ocean views! We appreciate you recommending us to others and look forward to seeing you again! Thank you for the review! More 

Chicago
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Very disappointing (non-existent) customer service from both the front office and restaurant....as a Lifetime Diamond member, and having staid very happily many times previously at the property, I expected much more

Helpful?
1 Thank Alexander J
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are very sorry about the disappointing level of service you received. We know how important service is and we apologize for dropping the ball on your recent visit. Please call me, Mel Bettcher, at the hotel directly (831) 620-1234 to discuss your experience further. Thank you for sharing your review, I look forward to hearing from you. More 

Cool
Level Contributor
83 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed 1 week ago

This is part of a continuing series of my impressions and experiences staying at various hotels and resorts. This stay was during my trip to the Carmel area in November 2015. This review is for Hyatt Carmel Highlands, A Hyatt Residence Club. Date: November 13 - November 15, 2015 Booking Source: I thought it was direct; now I have no... More 

Helpful?
1 Thank Rock-Subculture
Christchurch, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I have owned Hyatt Residence Club for decades and always loved this property. This time is not as I had booked and been told on the phone - given a large room (no. 413) rather than a 2 level townhouse and watched as all other check-in guests were given champagne and we were not. So zero privacy in our room... More 

Helpful?
Thank Andy H
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are very sorry about the issues with the room and the level of service at check- in. We want all our guests to feel welcome and we apologize we missed the mark. Please call me at the hotel directly, (831) 620-1234 to discuss your experience further, ask for Mel Bettcher. Thank you for sharing your review. More 

Belmont, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

This review is for the condition of the guest room only. Staff and services are great. We're in room 530 this weekend and we were VERY disappointed with the condition of the room. We were here 7years ago and this place was unbelievable. Today, at $600+/night for a regular rm, I feel like I'm in a cheap apartment. The Holiday... More 

Helpful?
1 Thank toooonis
Washoe City, Nevada, United States
Level Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great views from the ocean front rooms. The garden areas are well maintained and lovely to walk thru. The rooms all have wood burning fireplaces. Even on a hot day, people like to light the fireplace. My room was an upper floor and I couldn't get it cooled down, because the people below were using the fireplace on an 80... More 

Helpful?
2 Thank Judy B
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're glad you enjoyed the views and garden areas of our property and very sorry about the issues with the fireplaces and water pressure. We want all of our guests to have a relaxing stay and we apologize if that was not your experience. We appreciate your comments as we look into all the reviews we receive. We truly hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
California Market
California Market
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
448 room luxury resort nestled in Monterey Pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant (dinner only) and California Market Restaurant (breakfast & lunch). Rumors have been circulating that California Market is closed for renovation. These rumors are not true. We are open and enjoying the Fall weather and delicious seasonal menu items. In 2016, we will be going through several renovations at the hotel and will update guests once we have a firm schedule. ... more   less 

Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Location: United States > California > Monterey Peninsula > Carmel
Price Range: $573 - $1,093 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Reservation Options:
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt
Hotel Style:
#3 Luxury Hotel in Carmel
#17 Romantic Hotel in Carmel
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