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Hyatt Carmel Highlands

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120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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873 Reviews from our TripAdvisor Community

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San Francisco, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We are frequent visitors of Carmel. We love the romance filled with stunning ocean view and white sand. Relaxing, surreal and dreams come true! There are so many activities to do in Carmel: Beach playing, window shopping, gallery wondering with unique natural beauty around: Big Sur, Monterey Bay, Seventeen mile drive. You will not be disappointed!

Helpful?
Thank Guigui L
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the 5 star review! We're glad you enjoyed a romantic and relaxing stay at our coastal hotel! We hope to see you again! More 

Dana Point
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has a gorgeous view from every room! The bar looks down right on the ocean! I ordered the salmon and fois gras and I had to fight with my 7 year old for the majority of the meal! The location cannot be beat. It is so beautiful and tranquil! Our townhouse was roomy enough for the family. We... More 

Helpful?
Thank cyndiwright
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you and your family chose to stay with us and enjoyed gorgeous views and a roomy townhouse! We want all our guests to have a nice stay and are glad yours was tranquil! We look forward to your next visit and thank you for the 5 star review! More 

Sydney, Australia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked to stay at the hotel for the night of my father's 70th birthday; during a drive along the PCH. I had booked several months earlier, directly with the hotel, and prepaid for an ocean view room with a fireplace and two beds.I went to the trouble/cost of calling internationally from Australia to ensure we had two beds. When... More 

Helpful?
2 Thank Miffy1982
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are very sorry about the awful experience you had at check in and the level of service you received. We appreciate you bringing this to our attention and I would like the chance to speak with you directly about this, if you could please call the hotel and ask for Melvin Bettcher, (831) 620-1234. Again we apologize that this... More 

Sacramento, California
Level Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This time we stayed as owners. The first time we stayed we fell in love. The second time we confirmed our love. The view is magical. But the staff is what's makes it memorable. We had the best housekeeper who was timely, patient, and respectful. One of my kids got sick during our trip so I stayed in with him... More 

Helpful?
Thank NancyAndrew
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear our staff made your stay with us memorable with their attentiveness! We want all our guests to have a wonderful visit and we're glad you've fallen in love with our coastal hotel! Thank you for the review, we look forward to seeing you again! More 

redplc
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have I really forgotten to review the Hyatt Highlands?! My now husband (then boyfriend) visited this property on our first trip to Carmel. It is one of the best nights we've ever had. We ate at the outdoor restaurant, which has astounding views and delicious food. Yes, it was pricey, but it was possibly the best grill grill cheese I... More 

Helpful?
1 Thank redplc
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the great 5 star review! We are so happy you enjoyed a romantic stay with sunset hot tubbing and a wood burning fireplace! We appreciate you sharing your experience and hope you can stay with us again for another magical time! More 

Los Angeles, California
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The view from the restaurant/bar is absolutely incredible, but the property itself is a bit "tired" and needs some updating. We stayed in one of the one bedroom suites and it was clean and large with a comfortable bed, but it was a dated looking and pretty basic. For the price, I think the property should be more updated. It... More 

Helpful?
1 Thank Anonymous8182014
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are glad you enjoyed incredible views and a comfortable bed! We are in the process of updating our hotel and appreciate your feedback. We truly hope you'll choose to stay with us again, thank you for the review! More 

Pittsburgh, Pennsylvania
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I did a trip along the coast last September. We began in Oregon drove down to big Sur and then back up to San Francisco. It was wonderful! We stayed in top B&Bs and hotels along the way. We stayed at the Hyatt Carmel Highlands while in Carmel. This hotel is absolutely beautiful with impeccable service. Our... More 

Helpful?
1 Thank reallady
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you chose to stay with us and enjoyed impeccable serve and a nice room with a view! We hope to see you again for another wonderful stay, thank you for the 5 star review! More 

Portland, Oregon
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked this hotel for two nights to celebrate my husband's birthday. The staff was very friendly and help. The view was incredible and we really enjoyed the location to more incredible view points. It was super fun and relaxing to listen to the live music at lounge at night. We were not dancers but had a wonderful time watching... More 

Helpful?
Thank BagelBear
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you chose to celebrate a birthday with us and had a romantic stay! We're glad you received friendly service from our staff and relaxed in the lounge with some live music too! We appreciate your feedback and hope you will join us again, thank you for the 4 star review! More 

BERKELEY
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First off, this is a beautiful resort with beautiful views of the Carmel coast. They have made some recent changes including a reduction in the daily housekeeping and newspaper delivery. The check-in person was in a hurry and couldn't tell us about what was offered and told us to look for the updated info in the unit. When we got... More 

Helpful?
4 Thank WilmaXX
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're very sorry to hear about the lack of service you received and all the issues with the newspapers upon check out. We understand how frustrating this would be and apologize that this happened. We appreciate you bringing this to our attention, and I would like the opportunity to talk with you more about your visit, if you could please... More 

Singapore, Singapore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel had amazing views of the coast, especially at the restaurant, pacific edge. However, only dinner is served there, which means you could not see anything during dinner in winter. Breakfast at California market is amazing with good views too, but atmosphere is definitely not as nice as pacific's edge. Some of the rooms come with a fireplace and... More 

Helpful?
Thank LunaSeaaa
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the 4 star review! We are glad you could join us and enjoyed amazing views! We are pleased to tell you that we are currently in the process of updating our nearly 100 year old hotel with some exciting new changes! We hope to welcome you back as our guest again! More 

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