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Sheraton Carlsbad Resort and Spa

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#13 of 36 Hotels in Carlsbad
Certificate of Excellence
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Sheraton Carlsbad Resort and Spa
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1,161 Reviews from our TripAdvisor Community

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Showing 1,134: English reviews
Level Contributor
101 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for a convention. The rooms are large, with space to spare. The king bed is nice when you're used to a queen, and there's lots of comfy blankets if you don't have a warm body next to you. The only issue is the humidity, and the linens feel a little damp when you first get into bed.... More 

Helpful?
Thank plucky017
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We chose this hotel due to proximity to family. We were blown away by this property. Check-in was easy and we were made to feel welcome. Our room was large, comfortable, and clean. We loved it. The pool area is beautiful as are the grounds. For families with kids, Legoland is adjacent to the property. Another plus was being remembered... More 

Helpful?
Thank wadec3
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear wadec3: Well, we do aim for the perfect storm... Storm of hospitality that is and we wont settle for anything less than a Category 5 of fabulous! So we're glad we blew you away during your recent stay! We hope the next time you're looking for hotel accommodations within the San Diego area, you will once again allow our... More 

London, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm looking for accommodation for my family in October in Carlsbad and I wanted to stay here, not just because it looks fab but also because I love the responses on Trip Advisor. Well done for making them so personal to each review! At the moment it's looking full for our dates but you never know we might get in... More 

Helpful?
Thank 19Briot
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear 19Briot: Why... THANK YOU for your review of our responses! Let me just add... each response needs to be personalized because no two guests, requests, or concern are alike! We aim to fulfill each and every request and guest need in hopes to accommodate them in very personalized ways....whether in person....or through written format.... it's why we're in this... More 

Sherman Oaks, CA
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Sheraton is the perfect escape for the entire family. Back gate entrance/exit, making a lunch escape to/from the park easy. The food at Twenty/20 is amazing, so it's a wonderful break from the park food and crowds. The pool is fun for the family. I couldn't get my hair wet so my son & I played Ping Pong and Foosball... More 

Helpful?
Thank mariachurchill
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear mariachurchill: Yes, it's true the Jacuzzi (at certain times of year) can feel a bit crowded at high peak times due to the fact that the secret has gotten out about our quite little paradise here on the hill. I mean, being so close to San Diego and a wonderful retreat from LA and desert areas, it was bound... More 

East Bay, California
Level Contributor
355 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a fun stay at this Sheraton Resort. Very close to many attractions yet out in a quiet area of Carlsbad. Fun pool area with hot tub, pool table, ping pong tables and other games. Food in the restaurant was very good and average price. Our room was very clean and comfortable. Had a small balcony. Would recommend and... More 

Helpful?
Thank theheatonfamily
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear theheatonfamily: We hope you were also able to jump on our amazing trolley that makes rounds to our local Carlsbad shops and restaurants? It is one of our many free highlights here at the Sheraton Carlsbad Resort & Spa (we like to say is another fun aspect of our resort)! And... not to brag.. but wait until you see... More 

Carlsbad, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Recently went to a company function hosted at the Sheraton in Carlsbad. Started the morning with a visit to the spa, which was awesome! Had a 50 minute relaxing massage and she did a great job. The spa was great and every person there was extremely friendly! We had a happy hour on the terrace of the resort and they... More 

Helpful?
Thank Chicklet2016
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Chicklet2016: Your experience is exactly how we like to roll with our guests and love that you had such a relaxing and amazing time with us! To hear that we helped create that relaxed zin like vibe makes us want to raise our hospitality glass and say a big Cheers to you! When can we expect you back?? :) More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

First time staying at this resort, greeted by a friendly valet staff (Mike) shift leader & team. Very informative & helpful with directions, maps, etc. one team member even looked up what my walking distance/time would be from a drop off location to my next destination. They offer a free shuttle as well as a free trolley down to the... More 

Helpful?
Thank Joe V
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Joe V: We are thrilled that what we strive for day in and day out was accomplished with your stay. It's why we're here and why we do what we do! We hope the next time you find yourself in the San Diego area, you will once again call upon the Sheraton team to be your home away from... More 

Toronto
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Pros - facility It's conveniently located next to Legoland (5-10 minute walk across the road and past the Mabrisa Resort), is a short drive to the beach & Carlsbad village plus the pool is pretty. Cons - service Front desk service was disappointing and not hospitable at all. The "resort" only supplies basic toiletries - no bath sponge, cotton buds... More 

Helpful?
Thank traveller1688
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear traveller1688: We apologize that this was your experience during your stay with us. The resort fee covers much more than the one bottle of water (should have been two, but an error on our part) and Starbucks coffee. We hope you also took advantage of the free High Speed Internet, Complimentary shuttle service within a 5 mile radius, free... More 

Henderson, NV
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Since I'm in the hospitality business, or even if i wasn't, i believe in going to management if there is something wrong - which I did. I wrote a detailed letter. I think it was given a casual glance. The good things about the "resort" are the helpful valets, the 20/20 restaurant; and the linens are nice. This was the... More 

Helpful?
1 Thank SimplyCin
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear SimplyCin: We are sorry for your personal experience of our resort. We hope that the resolution our more than accommodating leadership team offered you will have you back in no time to give us another try so we can turn this review around! We're more than excited for the opportunity to have your review mirror the hundreds of positive... More 

Massachusetts
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I could not afford the Legoland Hotel. The Sheraton was a more than welcome alternative. We stayed here two nights for less than one night at the Legoland Hotel. Very clean and nice. GREAT pool. And did I mention that you have free parking and a back entrance to Legoland? These things make it a no brainer. You enter Legoland... More 

Helpful?
Thank kcemail2001
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear kcemail2001: Thank you for your review of our resort which is perfectly connected to the LEGOLAND resort. We find that families enjoy the hidden little walk path feature most beneficial when entering the park. As to a romantic getaway... now that school is back in session, we hope you and your sweetie-pie will give us a try from a... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Dr, Carlsbad, CA 92008-4723
Location: United States > California > Carlsbad
Price Range: $169 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#4 Spa Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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