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Sheraton Carlsbad Resort and Spa

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#13 of 36 Hotels in Carlsbad
Certificate of Excellence
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Sheraton Carlsbad Resort and Spa
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1,183 Reviews from our TripAdvisor Community

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Showing 1,153: English reviews
Chicago, Illinois
Reviewed 1 week ago

This is a beautiful hotel with manicured grounds. You can choose your parking: valet or self-park. There is a charge for both. Self-park has an underground garage and outside parking in two areas. Very convenient. There are complementary USA Today in the lobby. This property is close to many things including shopping(Carlsbad Outlet Center), golf(Crossings) and LEGOLAND. The hotel actually...

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Helpful?
Thank ted40
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear ted40: Who needs our complimentary USA Today with a thorough report like that! Well done!And thank you for sharing such a wonderful and thought out review that I'm sure many will find helpful! We sure hope your travels find you this way again soon to review some beautification projects we have planned for the upcoming new year! We think...

Dallas, Texas
Reviewed 1 week ago

This hotel is amazing and is right next to Legoland. We stayed here for 3 nights and room service was good and no outside sounds into the room. Got a room with two queen beds and it spacious enough for kids to play. Only complain is that underground parking is very limited and you can park anywhere outside.

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Helpful?
Thank jaado1
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear jaado1: We are delighted you enjoyed your 3 night stay with us and hope you enjoyed the twinkle of newly energized lights adorning our resort for the holiday season! We look forward to your quick return soon! Happy travels to you and yours!

Perth, Australia
Reviewed 3 weeks ago via mobile

This is a beautiful hotel, it has it's own entrance to Legoland, 24 hour pool, spa and gym access The rooms are spacious and clean, there were 5 of us in one room and we had 2 queen beds, a roll away and a balcony overlooking the pool The staff at the restaurant are all amazing people that are truly...

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Helpful?
Thank lee b
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear lee b: We couldn't agree more! Our food and beverage teams are truly a joy (and to work with)! So, thank you for the kind words! We will be sure to share your review with the team! ;)

Monroe, Louisiana
Reviewed 3 weeks ago

Stayed at the Sheraton Carlsbad October 19 -21, 2016. The staff was helpful and polite. Used the shuttle to get around while my husband was in meetings. Short drive to the outlet mall and Carlsbad. This hotel is very close to Legoland. Wished my grandchildren had been with me. Beautiful location. Took a long walk each morning after a Starbucks...

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Helpful?
Thank bayoubaby899
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear bayoubaby899: Yes! You should! Your grandchildren would love our private entrance to LEGOLAND for Sheraton guests only! Guaranteed to make them feel like a little prince or princess for the day! ;) See you (and your grandchildren) again soon!

San Diego, California
Reviewed 3 weeks ago

The internet is inconsistent and keeps throwing you out. The business center printer didn't work. The drink dispensing machine on our floor didn't work. We had to replace the mini fridge. The front desk staff were unfriendly and couldn't care less about our problems. Room cleaning wasn't done until we called for it and essential supplies were not provided. Despite...

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Helpful?
Thank AttyAnne12014
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear AttyAnnel12014: Thank you for taking the time to review our resort and letting us know about your stay. We too are highly disappointed in the service you felt you received. This is certainly unacceptable and not the level in which we have come to be know for. We'd like to discuss this further and get a bit more detail...

California, USA
Reviewed 4 weeks ago

Wonderful resort with private walk in entrance to Legoland. Family friendly numerous pools and hot tubs. Main hotel has underground parking (electric charging stations). Nice restaurant twenty/20 with great breakfast options. Not a beach resort! but just a short drive away. I stayed here one night after the Carlsbad Fair event (twice a year) Highly recommended for families with small...

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Helpful?
Thank MeuterMedia
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear MeuterMedia: Thank you very much for the high recommendation! We'd like to recommend that you and your family come back again very soon to once again review our resort and all the wonderful enhancements and improvements we're doing all for you! Our guest! Whether for families looking for some "Legofun" or couples looking for a romantic escape or simply...

Mount Tamborine, Australia
Reviewed 4 weeks ago

Were a little surprised to find the hotel several miles inland from the coast. Photos show images looking over the ocean, but you have to be fairly high up to see it. The room was clean, large and comfortable and the bed in a Sheraton is always beyond what you could every want. Like floating on a cloud. Disappointing was...

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Helpful?
Thank Alan O
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Alan O: Thank you for your review! We're sorry to hear your in-service preferences and expectations were not met. We are more than delighted to furnish your room with fully stocked mini-bar, glassware vs our Starbucks carry out to go cups, and certainly plates and utensils to dine in your room should you so desire to. We hope the...

Houston, Texas
Reviewed November 4, 2016

It's connected to Legoland with own private entrance so perfect if you have young children that may need a nap during the day. Accommodations were nice as it had a heated pool, golf course and private parking. Rooms were spacious, comfy and nice to have a mini-fridge in room.

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Thank Chuckie_16
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Chuckie_16 Great on point review! Looking forward to your return stay soon! Happy travels :)

San Diego, California
Reviewed November 2, 2016 via mobile

Full disclosure, this review is for the Spa only. My girlfriend received a treatment and requested at the outset that her shins not be massaged (as she doesn't enjoy any pressure on them). While working on her feet the masseur inquired again about massaging the shins, to which my GF explained again and asked that she didn't touch them. The...

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Helpful?
Thank HotelDuderino
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear HotelDuderino: First, let us apologize for the service your girlfriend received. This is not standard for our Spa at all as we have many locals that come week after week to soak in the services offered at our Ocean Pearl Spa. We'd like to get a little more detail from you at your convenience so we can resolve this...

Los Angeles
Reviewed November 1, 2016

There are a few things that I like about this hotel over Legoland Hotel: Pros: - Generally cheaper than Legoland Hotel - Rooms seem to be more spacious (I have stayed here a handful of times) - The rooms are kept pretty clean, and the bathrooms are larger than most. - EV charging for your car - Mini in-room tent...

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1Thank Hickson_Chen
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Hickson_Chen: No deaf ears here! We hear you loud and clear and appreciate the feedback! We certainly understand that walking to your room located at one of the two buildings steps away from the main lobby may seem daunting at times, but with our year-round sunshine and blooming flowers along the way, we hope the very small stroll will...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Dr, Carlsbad, CA 92008-4723
Location: United States > California > Carlsbad
Price Range: $163 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Odigeo, Priceline and Starwood so you can book your Sheraton Carlsbad Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#4 Spa Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Carlsbad Resort and Spa staff and other travelers.
15 questions
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Portland, Oregon
over a year ago
San Rafael, California
over a year ago
Boston, MA
4 months ago

See all questions (15)

Questions? Get answers from Sheraton Carlsbad Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Facing pool”
 of 5 bubbles ted40, 1 week ago | Read review
“Garden side (east facing) would be quietest. West facing might have ocean views but it is also the vast open carparking area.”
 of 5 bubbles alano76, 4 weeks ago | Read review
“Rooms facing the north east don't have much scenery to look at”
 of 5 bubbles Hickson_Chen, Nov 1, 2016 | Read review
“I found the hotel to be fairly quiet overall, but some rooms overlook the pool, which could be noisier.”
 of 5 bubbles MacyandDan, Oct 29, 2016 | Read review
“You want a room in Building 1”
 of 5 bubbles Vecchio7, Oct 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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