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All reviews private entrance to legoland self parking hotel restaurant visiting legoland lego land private access large pool ping pong underground parking nice property pool side early check ocean view outlet mall hotel guests my son great for families
Unauthorized credit card charges. My credit balance is high, but I should not have to go back and check to make sure an authorization drops off.
The background: I went to the spa and asked for the charge to go on my credit card, not...More
This hotel is very close to LEGOLAND, it has it's own private entrance to Legoland but at the same time it is very relaxing to come back to at the end of the day. The kids love the pool with the water slide, they have...More
Thank Angelina J
Response from Sheraton C, Manager at Sheraton Carlsbad Resort & SpaResponded August 9, 2018
Dear Angelina J:
We are delighted your stay was extraordinary! We will be sure to pass along your wonderful comments to Christy and the rest of the teams.
We look forward to serving you once again in the upcoming near future!
The new Sheraton essentially took a building from the old Sheraton (now called a Westin next door), claimed they remodeled it which is a lie, and charged more money. Very deceitful practice. Also, check your bill because there was $125 nightly extra incorrect room charge...More
Sheraton Carlsbad Resort & Spa is fine in terms of facilities, room features, etc - noting it is a campus-style hotel with multiple buildings - and somehow adjacent/shared with a Westin property to further confuse matters..
The real issue that I experienced was all service...More
1 Thank JDERV
Response from Casey F, Manager at Sheraton Carlsbad Resort & SpaResponded 1 week ago
Thank you for taking a moment to share your honest feedback with us. Please accept our sincere apologies for the inconvenience you experienced with regards to the fire alarm. As this was a real issue and not just an error with our alarm...More
Jeff the valet man was very nice and offered top customer service. We appreciated his kindness. We enjoy the restaurant and the friendly staff. I would definitely recommend the Sheraton to anyone visiting.More
Thank Carly P
Response from Davis Y, Marketing Coordinator at Sheraton Carlsbad Resort & SpaResponded 3 days ago
Hi Carly P.,
Thanks for your review! We value our guest's feedback when it comes to our service here at the Sheraton Carlsbad Resort & Spa. We are happy to hear your experience with us was so satisfying! We will hopefully be seeing you again...More
Situated close to the California coastline between Orange County and San Diego adjacent to Legoland California, Sheraton Carlsbad Resort & Spa is a refreshing Carlsbad resort that provides an idyllic …Moreretreat in a charming coastal community. Onsite we have over 70,000 sq ft of event space for weddings, corporate events and meetings. This San Diego hotel is the perfect location for everything! Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.