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West Inn & Suites Carlsbad

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West Inn & Suites Carlsbad
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1,102 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

I booked a room at this hotel for my parents, and was really impressed by their customer service, friendliness, and flexibility. I was able to arrange a late check-out, the room was very clean and comfortable, and I heard the breakfast was delicious

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Helpful?
Thank Rachel N
Polson, Montana, USA
HOTEL’S FAVORITE REVIEW
Reviewed February 12, 2017

I read all of the reviews before booking with the West. All of them were true. The West Inn and Suites truly gets service right. They helped me with my golf clubs getting shipped to and from the West, they were fantastic with our 6 year old, and the shuttle service was really helpful. Location is great. Don't be afraid...

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Helpful?
1Thank cmilton
About Hotel's Favorite Review
Crystal Lake, Illinois
Reviewed 6 days ago NEW

I have to upgrade my previous review from a 3 to a 4 after our recent stay here. After a bad experience at a rental property we were staying in, the first hotel we thought to check for availability was the West Inn. We showed up there at almost midnight after leaving our rental and thankfully they were able to...

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Helpful?
Thank momofov
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

Dearest Momofov Thank you for the shout out! We're thrilled to have been top of mind and happy that we were able to turn your trip around... We remain at your service, Kim & Team West

Cincinnati, Ohio
Reviewed 6 days ago NEW

We stayed here for our spring break. The room and entire hotel were very clean. The complimentary breakfast was a nice addition to the overall experience. Most of all, we can't say enough good things about the staff! They were highly accommodating and very friendly! We would definitely stay here again!

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Helpful?
Thank mazinn724
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

Dearest Manzinn724 Thank you for taking the time to write and share of your favorable time with us. The staff is especially thrilled with your comments. We appreciate the opportunity to serve and look forward to your return visit. We remain at your service, Kim & Team West

san francisco
Reviewed 1 week ago via mobile

Where do I start. Was a little skeptical with all the positive reviews here, but it lived up to its expectation and beyond. From email & telephone confirmation to a warm check in at the front desk. All staff were personal and attentive. We stayed at second floor and love the location because we didn't have to wait for the...

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Helpful?
1Thank cranqee66
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

Dearest Cranqee66 & Family We're honored to have served you and look forward to your return visit. Please know were researching your profile and hope to add some preferences that should allow for a more peaceful return visit. Thank you for trusting us with your time away and for taking the time to write about us (without solicitation), which is...

Morristown, New Jersey
Reviewed 1 week ago

Two days before the start of our stay we received a phone call to see if we had any requests prior to our arrival. When we arrived we found the hotel to be well kept, clean and to have a very friendly professional staff with outstanding amenities. The staff always has genuinely nice things to say to the guest, goes...

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Helpful?
Thank Gipperland
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

Dearest Gipperland, Thanks for noticing what makes us special! We do value your time away and want you to have the best possible experience. At West, we are committed to our guests with consistency & service being paramount. Please know your feedback is valuable and we're thrilled that you chose to write about us. We will always appreciate being a...

Los Angeles
Reviewed 2 weeks ago

This place delivered well I have to say. Nice rooms, great breakfast, good pool, friendly staff and a great locations. Very close to the outlets, and has a "built in" steak house and gas station as well. Trifecta of good! Pros: Room size, beds (quite good), location, cleanliness, staff, breakfast (full on), pool, and layout. Room 115 was very good....

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Helpful?
Thank Lee C
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

Dear Lee C Many thanks for your review and your recent stay at West. We do value the time you've taken to write and your patronage. Please know that we are researching your reservation and will add preferences for a more peaceful stay away from the tracks upon your return visit. At West, we're grateful to have been a part...

Encino, United States
Reviewed 2 weeks ago

The hotel is centrally located and has many choices of eating places right near by. The hotel is very well kept up and very clean. The rooms were nice, but nothing out of the ordinary. The breakfast was on the order of a Hampton Inn and Suites..certainly decent, but not extravagant. The best part of the hotel is the attentive...

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Helpful?
Thank Kathy G
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

Dearest Kathy G While not ideal to ever have to call for a repair, we do appreciate the opportunity to serve you and the time you've taken to write of your stay. We hope you will consider West again, should your travels bring you back to Carlsbad, CA. We remain at your service, Kim & Team West

Fort Worth, Texas
Reviewed 2 weeks ago

Always friendly staff checking you in. Call you by name every time. Welcome back note in your room. They call after you have been there about an hour to ensure everything is good in your room. Very comfortable beds w/ lots of pillows. Decent selection of hot breakfast foods (not just a cold continental breakfast). I have never had a...

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Helpful?
Thank jeffreycY4533QV
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

Dear JeffreycY4533QV Wow, thank you for sharing of your time with us and for noticing what makes us different. We are forever grateful for the opportunity to serve, the time you've taken to write about us and to have won your return visits! With Appreciation, Kim & Team West

san diego
Reviewed 2 weeks ago via mobile

I was pleasantly surprised with this hotel. It is very conveniently located close to many tourist attractions, right across the freeway from the Carlsbad outlets, flower fields, and Legoland. The hotel compound has a gas station and a restaurant that I didn't try, but the menu had good selections for both adults and children. The lobby was very welcoming and...

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Helpful?
1Thank thebux
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more   less 

Additional Information about West Inn & Suites Carlsbad

Address: 4970 Avenida Encinas, Carlsbad, CA 92008-4343
Location: United States > California > Carlsbad
Price Range: $174 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — West Inn & Suites Carlsbad 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
West Inn & Suites Carlsbad Hotel Carlsbad
West Inn And Suites Carlsbad
West Hotel Carlsbad
Carlsbad West Hotel
Hotel Style:
#1 Family Hotel in Carlsbad
#1 On the Beach Hotel in Carlsbad
#3 Best Value Hotel in Carlsbad
#4 Romantic Hotel in Carlsbad
#6 Business Hotel in Carlsbad
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Questions & Answers

Here's what travelers have asked, with answers from West Inn & Suites Carlsbad staff and other travelers.
21 questions
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Questions? Get answers from West Inn & Suites Carlsbad staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floor”
Gipperland, 1 week ago | Read review
“115, 116, all good Hwy side is better than train side”
LeeC776, 2 weeks ago | Read review
“Request a room on the 3rd floor, north (freeway) side of the hotel to minimize train noise.”
antsonia, Mar 24, 2017 | Read review
“We had a great king suite overlooking the pool.”
cmilton, Feb 12, 2017 | Read review
“Rooms on higher floor towards East side of hotel are quieter”
lemeSanDiego, Jan 28, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question