...The location of the hotel was close to the Village...

The location is perfect, overlooking the ocean...

Great hotel, unbeatable location, clean room and amazing staff always willing to help...

...I would definitely recommend staying at this location...

...Good location, central to many fine dining places along the coast...

...The location near the beach was perfect for us...

Beautiful location with great staff. Customer service has been a dying profession since Covid, but all of the team members at this location proved that good customer service still does exist...

...I liked the location and facilities, asked to be moved, they refused, asked how to avoid this in the future and told call the hotel and make reservation directly... Such as shame that I had to leave aggravated because a great location for those who like to walk...

...The location is so great for easy access to the beach and other local spots...

...This location is not worth the treatment from the employees who will ruin your stay...

Nice location across from Carlsbad State beach but views are more RV's than beach honestly...

Location is great except for the highway noise that is between the property and the beach...

...Great location - easy to get around to different attractions...

...We'll be back, we love this hotel and location...

...Great staff, beautiful location and amenities...

...The location is amazing too, far enough way from people to feel like you were on an island but close enough to hit the interstate in a couple of minutes...

...Location is great, just over PCH from the coast which makes for some good walks, runs or sea swims, there's a nice SPA and good gym with super comfortable rooms...

...Hotel is located in a great location...

...Love the location and amenities of the hotel, and really appreciate the thoughtfulness of the staff...

...Excellent location, clean comfortable rooms friendly, helpful and humble staff!...

...Great pool atmosphere, rooms, beds/pillows...

The room and lobby and pool area were excellent...

...Pillows were the long, large style, I believe king pillows, and we were provided two each... The decorative pieces made the suite elegant and visually appealing... On one afternoon meal, a live act performed several pop hits and it made the ambiance pleasantly enjoyable...

...I love the view from our room and it was a fun ambiance...

...The lobby is bright and the staff is welcoming. The rooms are large and clean with comfortable beds and black out curtains...

...The property is clean, simple, and elegant...

...Rooms were clean and modern looking...

...Our room was comfortable, good shower comfy beds ...

...It had a boutique vibe to it, bed and pillows were super comfy, rooms were lovely and very clean, restaurant and grounds were fantastic...

The beds are wonderful, coffee wonderful also in the morning!...

...Pool music was loud probs my to over one the Reid noise...

...The staff was excellent in all respects and the room was very comfortable and well appointed...

...The rooms were nice and the beds are comfortable...

...Second, the common areas are very pretty... However, it's clear that the guest rooms and essentials need updating...

...Super clean and very professional staff Very fancy restaurant atmosphere fire pits, adding to the enjoyment of this place ocean few is fantastic...

...Lobby and common areas are modern, spacious, and cozy...

...I had friends come over and we sat on that patio, listening to the live music below from an even the hotel was hosting... The food was fine, the ambiance of the entire resort was amazing and every staff member was beyond kind and courteous...

...The room was perfect as was the sunset from the balcony...

...The room was large and modern, I highly recommend this hotel...

...Otherwise, staff are friendly, rooms are clean and it’s a nice enough atmosphere...

...We are Hilton grand vacation owners, and Hyatt vacation owners, and we expect to be treated equally to the people that come in and pay full price for a view, so next time offer the best hotel rooms you have to anybody, and that will make it fair...

...And then they increased their tip after I signed (double check/take photos of receipts) Front forgot to call when room was ready and then checked in and put my credit card on the wrong room, which wasn’t caught until I pointed it out Housekeeping tried to come into the room three times while we had the DND sign up, luckily we had it dead bolted Pool ran out of towels mid afternoon on a weekend Parking fee is too high, especially for self parking ($30) in an uncovered lot Billing was not done properly, still trying to work out diamond status and package credits... Pros: People who work there are generally friendly We were happy with our room, including bed and cleanliness...

...We have in the past been able to choose our room by the Hilton App but this time we were not given a choice... It's very limited I will say our room was right above the jaccuzi and there was a lud party going on until 11;30 our fist night which was quite annoying...

...My family of six was woken up at 8:00am, then again someone comes in our room and start to clean it before we checked out...

...Upon arriving at 4pm, We had trouble checking in and getting our room. We waited two hours for a room inspection... Unclear what they inspected as the room was full of dog hair and smelled like wet dog... I attempted another room but the front desk informed me they were sold out and shrugged it off...

Stayed in a suite with a view of the ocean... Expect $300 to over $1000 a night based on room type and day of the week... I splurged with the suite and for me the price was more than fair for a 4 day/3 night holiday weekend stay... The decorative pieces made the suite elegant and visually appealing... We spent most of our time enjoying our suite and unfortunately did not take advantage of the pool and spa...

We were upgraded to a beautiful suite with ocean front balcony; however, it was a half-mile walk (very, very long) to the elevators which made it difficult for my 85 year old husband...

I was put into a handicap room because I booked with a 3rd party vendor... Hilton should not place people in handicapped rooms when they do not make a reservation for one... Just like Hilton should not place handicapped people in a regular room when they have a reservation for a handicapped room...

...The room was a typical Hilton room, not overly large but very comfortable...

...Room and AC system could use upgrading as the AC system was noisy...

...It is on a busy 4 lane highway across from an RV park…this is what an oceanfront room gets you... Desk in the room was chipped all over and the sage didn’t work...

...Nice property could use some updating but rooms are spacious and have balconies with ocean views...

The shower in our room was not working and after maintenance fixed it I was hesitant to stay in the room because the actual shower fixture was not adhered to the shower wall... Definitely not worth the $496 night stay...

...The room was clean and comfortable, my only issue was that the walls are a bit thin as I could hear doors slamming and people running around...

...Check-in was awesome (I don't remember the young ladies name) she parked our ebikes in a back room, she was very accommodating. 2 things with our room, light wasn't working on the balcony, so we couldn't sit outside after dark, and no soap in the shower dispenser!...

...However, it's clear that the guest rooms and essentials need updating... In one room, the mini fridge didn't work...

...I had an ocean view room was quiet and beautiful... I highly recommend the SPA the fitness room is also equipped with Peloton ...

...Room was clean and tidy but mini-refridgerator was set to freeze so the stuff we put in at night, including beverages, were all frozen solid the next morning when we went to retrieve them...

...We paid in advance for 11 nights for a regular room... I also told her I would like to take advantage of the Hilton Diamond status and get a room upgrade... Julia blew us away; she gave us the best room in the whole resort with the best view, allowed us to check in incredibly early, and then sent up a bottle of wine and a tray of snacks for us... The sunsets from room 2110 can not be beat...

...My husband checked my in ahead of time and got me a ocean view with a balcony and a room number, but when I got there they had given that room to someone else and I was given the beautiful (sarcasm)view of the jacuzzi with children playing in the pool because when you sign in on the app its not guaranteed . the screen door has a huge hole in it and there was a HUGE moth flying around in my room all night...

...We were told the full amount was 742.00 approx. When check out came we were charged 803.00... That was a disappointment since we ate dinner at their restaurant and didn't use the pool or anything else outside of the room we overpaid for... I think all fees should be transparent since some of us are on a budget...

...The sign in the parking structure that says you can get a voucher at the restaurant doesn’t happen you are charged $30 to park regardless. The list of hotel fees and charges is outrageous... For the $650 we paid for 1 night we will definitely be staying somewhere else from now on...

...Chandlers breakfast options were a little overpriced for portion size...

...I would love it if parking was included in the fee...

...Mangment did address it and took off our resort fee which was very nice...

...Some issues however: the phone in the room did not work and it was impossible to reach the front desk even when calling from a cell phone, the hotel gift shop closed at odd hours in the middle of the day, the food available at the hotel convenience store was minimal and without variety, and the daily valet parking fee was overpriced ($40/day!). Also - the jacuzzi pool is alarmingly small for the size of the hotel!...

...I attempted another room but the front desk informed me they were sold out and shrugged it off...

...Happy hour drinks were ok. Add $60 to daily rate for parking and facility fees!...

...Overall, expensive but good value in the locality...

...Hilton should not place people in handicapped rooms when they do not make a reservation for one...

...Charged for parking when I arrived with no car...

...Nice property could use some updating but rooms are spacious and have balconies with ocean views... Parking is too expensive (35) and across the street with plenty of space, just a moneymaker for them...

...Given the resort also charges $26 per day for parking, it seems that something beyond outdoor and mostly uncovered parking would be worth actually paying for. This parking charge was STEEP especially considering there is also a daily resort charge ($25)... Beware since this does increase the rate quite significantly once all the taxes and tourism charges are added on top... Last, review your bill carefully...

...We paid for an ocean view and we’re moved to the loud pool side of the hotel. Definitely not worth the $496 night stay...

...Parking is a bit much and should be included for the cost of a night stay, that said the parking staff was very good...

...We were hoping for any kind of free upgrade and that agent was very stern on the pricing... (This keeps us in mind for future events or when family members might be visiting and need a place to stay) This was not the case for us, and although we enjoyed the property, we probably won’t be back to stay here, probably only just for the spa service... We paid $350 for one night, you’d think they would provide a measly $8 upgrade for whatever view that provided but no, not here...

...No lactose free creamer and resort fees and parking fees sucked...

...I'm just so dissappointed when I am trying to get away to regroup and rest this hotel has done nothing but make my bday anything but restful...

It is a Hilton that happens to be on the beach, not really a resort...

The worst Hilton I have ever stayed on. Spend weekend there about two weeks ago and I cannot recommend this place at all... I paid full price for a nice weekend and even more because every room was booked... Not a good experience and I highly recommend going elsewhere...

Great hotel, unbeatable location, clean room and amazing staff always willing to help...

...Pros: People who work there are generally friendly We were happy with our room, including bed and cleanliness...

Clean rooms and kind staff. Valet, front desk, room cleaners and restaurant were all good and better than local competitors (hotels)...

...Room was spacious, clean and beds were comfortable... My only complaint would be that the pool area could have been cleaner... My suggestion is to have someone clean the pool and area daily...

...Linens were bright white with no noticeable stains and no foul odor... The four person dining table is perfect for a small family meal and it helped having a kitchen sink when it came time to clean up... My wife took advantage of the large soak tub and I enjoyed several relaxing baths in the spacious shower...

...My family of six was woken up at 8:00am, then again someone comes in our room and start to clean it before we checked out...

...Contacted housekeeping for a refill on the in-shower body wash and conditioner...

Our entire experience was fantastic, from the excellent service from the valet/bell staff to the cleanliness of our room, and fresh scents of the resort including the Crabtree lotion and shampoo/conditioner in the rooms!...

We loved it here clean roomy friendly staff...

...It had a boutique vibe to it, bed and pillows were super comfy, rooms were lovely and very clean, restaurant and grounds were fantastic...

...The entire property was very clean and well cared for...

...That being said, the check in & out process was sup0er easy, the bar and restaurant were very good and the entire hotel (not really a resort) was up to date and clean...

...The room was clean and comfortable, my only issue was that the walls are a bit thin as I could hear doors slamming and people running around...

Cleanliness is a big issue with me, and I wan not disappointed...

...Rooms are clean but somewhat dated Parking and bell staff are great!...

Nice, clean up to date hotel... Room was clean and well furnished...

...Room cleanliness and attention to detail was excellent...

...Rooms were very clean upon arrival and we had a wonderful view of the beach. The pool was clean and highly-popular our weekend there...

...Housekeeping was not daily, unless requested, and despite a veritable army of house keepers on the floor every day all day...

Our room was great except for the fact that it need a DEEP cleaning... Around the bathroom sink fixture need some vinegar to get rid of the calcium...

...The lobby is bright and the staff is welcoming. The rooms are large and clean with comfortable beds and black out curtains... We wanted a wading pool for our toddler, and it didn’t disappoint... There were many servers to bring you food and drinks, and they had a food stand with grilled hamburgers and hot dogs...

Stayed in a suite with a view of the ocean... King bed was more than enough to accommodate my wife and me... Pillows were the long, large style, I believe king pillows, and we were provided two each... They are quite generous with their pour when it comes to their cocktails... Staff is courteous but expect long waits for food... The restaurant was never crowded when we went even during prime hours... I went with the latter and found the covered parking structure easily accessible with numerous parking stalls, and never had difficulty finding a spot even on a busy holiday... Staff was always polite and professional when we interacted with them...

...I enjoyed the little things like bikes to ride, coffee and water in the lobby, refillable water bottles (with water fill stations) and pool towels on each chair...

Restaurant was very good, but i did receive lackluster service trying to get a drink before dinner as i stood at bar for at least 10 min without anyone greeting me. The following evening tried to order a children's tenders through room service... After 1 hour and half i called to cancel it as my son already fell asleep...

...Wish the weather had been better, but you can't fault Hampton for that. The shuttle was especially helpful as this was a week of celebration for a beloved family member who passed, and we had many stops locally...

The staff was very friendly and helpful whenever I needed it... One of the few hotels I have stayed in that the air conditioning would actually go below 70 degrees for better sleeping at night...

The shower in our room was not working and after maintenance fixed it I was hesitant to stay in the room because the actual shower fixture was not adhered to the shower wall... The front desk made me feel like it was a huge inconvenience for them to move us... We paid for an ocean view and we’re moved to the loud pool side of the hotel...

...13 of us had spa treatments including facials, hot stone, deep tissue, and body scrub and massages... Jeannette the Spa Director and Sylvie were so incredibly helpful in arranging treatments for our group... Personally I want to give a HUGE shout out to Antonio for giving me one of the best messages I've ever had (and I've been getting body work for more than 30 years)... He applied the perfect amount of pressure and worked my muscles and lower back so when I was done I felt as if I was levitating off the table...

...We are Diamond members and got a room upgrade to higher floor and better ocean view, would have had to pay for suite but for two days was nice room. Walk in shower was nice size and had shampoo/conditioner/body wash dispenser... Staff were nice, professional, and courteous... They do not have smart TV persay but you can use Netflix, Hulu, Amazon Prime app on phone and use code/channel on TV to stream movie and shows...

Came here to celebrate my partners birthday, thoroughly enjoyed valet staff, specifically Dave, and our Spa coordinator and therapists, Sylvia, Michelle and Tony. However, the front desk service was not welcoming and quite lackluster... I have worked in hospitality my entire life from front desk to sales to housekeeping, and my parents have owned several properties, and we always want to ensure guests, especially those that chose to celebrate with us, and those that are doing staycations, are feeling very welcomed and that our property is worthwhile for them ensuring they have a great and memorable stay for them to return... (This keeps us in mind for future events or when family members might be visiting and need a place to stay) This was not the case for us, and although we enjoyed the property, we probably won’t be back to stay here, probably only just for the spa service... We paid $350 for one night, you’d think they would provide a measly $8 upgrade for whatever view that provided but no, not here... Anyway, great property, but that front desk staff agent could learn to be more welcoming and empathetic... We also did not receive our waters at check in and didn’t want to deal with Chase again... Upon packing to check out, the front desk staff decided to call us three times for unknown reasons related to a food order that we let them know we did not place on the first call... Not a single employee greeted us as we exited and entered the building (a very basic gesture that most guest service agents are taught and follow) AND one of the staff actually saw us behind him heading to the elevator and continued to click the close door button!... I currently work in events for a local, large, well known gaming company and this would have been a great property for an offsite or to host our guests in, or recommend for future events but I’m not confident the front desk staff would give them the experience they deserve... The front desk is the first point of contact and really, really makes a difference for the duration of the stay... Have stayed at many Hilton’s on birthdays and were greeted with waters, had champagne sent to the room and a free upgrade without even asking...

Our experience was great from the moment we walked in the door and met Joey at the reception desk. He greeted us with a warm welcome and was very helpful checking us in... The meal a the restaurant was top notch and the chef even came out which impressed us... The food was fantastic and the drinks the bartender made were excellent... When we arrived at 3:45 pm we went outside and had a drinks on the patio and served by a gentleman (cannot remember his name but had the nicest red hair I have even seen ) and he was pleasant and knowledgeable who recommended the fall old fashioned which was out of this world... Then we ate dinner and served by a delightful young woman named Baley which was fantastic... I took the time to write a longer review because of the great experience... A hotel is a hotel to sleep and stop however the experience the guest receives is what makes the difference from the time you enter to the time you leave and this stay did not disappoint... Please share with your staff and we will return next time with more people on our trip trip... Thanks for making our stay a memorable one...

...Parking is a bit much and should be included for the cost of a night stay, that said the parking staff was very good. Room was well equipped, clean and has an exceptional view...

...The week before the VIP ambassador, Julia, reached out to us and asked why we were coming and if we needed anything. I told her we were coming to celebrate my wife’s 50th birthday... I also told her I would like to take advantage of the Hilton Diamond status and get a room upgrade... Julia blew us away; she gave us the best room in the whole resort with the best view, allowed us to check in incredibly early, and then sent up a bottle of wine and a tray of snacks for us... The food was fine, the ambiance of the entire resort was amazing and every staff member was beyond kind and courteous... Of all my travels and stays in Hilton properties, Cape Rey sets the bar...

...Rarely do we come across such kind people who not only care about their venue but also about their clients! She was an angel from start to finish and I would totally recommend anyone who is thinking about hosting an event or wedding there... Kristen made sure to attend all of our planning meetings and care great advice to the clients, she was also there at the wedding and was attentive to our planner needs that sometimes arise which we hadn't planned for... Thank you Cape Rey Team!...

...but from the start it has been horrible, even now I am writing this as the cleaning people pounded on my door over and over HOURS before check out and woke me up. My husband checked my in ahead of time and got me a ocean view with a balcony and a room number, but when I got there they had given that room to someone else and I was given the beautiful (sarcasm)view of the jacuzzi with children playing in the pool because when you sign in on the app its not guaranteed ...

...Cape Rey resolved issue promptly. We requested extra towels and they sent a robot to our 2nd floor room to deliver it...

The staff at this resort went out of their way to accommodate us and help our stay be memorable. Julia Berbara Emailed me before asking the nature of our stay and when I told her it was to celebrate our 5th anniversary, they were sweet enough to upgrade us to a pool view and thoughtful enough to have a greeting card, special beverages and chocolate covered strawberries in our room before we checked in... Love the location and amenities of the hotel, and really appreciate the thoughtfulness of the staff... Absolutely recommend anyone staying here!...

This hotel used to be great but on my recent stay I’ve experienced very unprofessional staff at the front desk, the restaurant and cleaning staff. The restaurant and bar closes early even on the weekend...

...Front desk staff with distracted and unhelpful. Restaurant staff more interested in socializing with each other than paying attention to guests...

...Around the bathroom sink fixture need some vinegar to get rid of the calcium...

...We are Hilton grand vacation owners, and Hyatt vacation owners, and we expect to be treated equally to the people that come in and pay full price for a view, so next time offer the best hotel rooms you have to anybody, and that will make it fair...

...And then they increased their tip after I signed (double check/take photos of receipts) Front forgot to call when room was ready and then checked in and put my credit card on the wrong room, which wasn’t caught until I pointed it out Housekeeping tried to come into the room three times while we had the DND sign up, luckily we had it dead bolted Pool ran out of towels mid afternoon on a weekend Parking fee is too high, especially for self parking ($30) in an uncovered lot Billing was not done properly, still trying to work out diamond status and package credits... Pros: People who work there are generally friendly We were happy with our room, including bed and cleanliness...

This was a great stay that my husband and I are so thankful for. We enjoyed a poolside cabana, the Saturday afternoon lemonade stand, great sunset views, easy access to the beach to see the amazing rocks and found lots of seashells, Beach Butler Service, eating at Chandler's Restaurant and the convenient shuttle service... Everyone was very kind and we were treated very well...

Stayed in a suite with a view of the ocean... I splurged with the suite and for me the price was more than fair for a 4 day/3 night holiday weekend stay... King bed was more than enough to accommodate my wife and me... Pillows were the long, large style, I believe king pillows, and we were provided two each... The robes were plush and large enough for my overweight frame... The four person dining table is perfect for a small family meal and it helped having a kitchen sink when it came time to clean up... The decorative pieces made the suite elegant and visually appealing... My wife took advantage of the large soak tub and I enjoyed several relaxing baths in the spacious shower... We spent most of our time enjoying our suite and unfortunately did not take advantage of the pool and spa... They are quite generous with their pour when it comes to their cocktails... This includes their cheeseboard, clam chowder, filet mignon, salads, ahi, and chicken sandwich... The restaurant was never crowded when we went even during prime hours... On one afternoon meal, a live act performed several pop hits and it made the ambiance pleasantly enjoyable... Parking choices are valet and self... I went with the latter and found the covered parking structure easily accessible with numerous parking stalls, and never had difficulty finding a spot even on a busy holiday... Staff was always polite and professional when we interacted with them...

...The lobby is bright and the staff is welcoming. The rooms are large and clean with comfortable beds and black out curtains... I had a king room without a view, but it was still well lit and had a mini fridge, coffee maker, and microwave... We wanted a wading pool for our toddler, and it didn’t disappoint... You could see the ocean across the road, so the view was nice... There were many servers to bring you food and drinks, and they had a food stand with grilled hamburgers and hot dogs... We also had dinner at the restaurant, which was great... It’s a great hotel for families with downtown Carlsbad only a short drive away...

...The property is clean, simple, and elegant. Some issues however: the phone in the room did not work and it was impossible to reach the front desk even when calling from a cell phone, the hotel gift shop closed at odd hours in the middle of the day, the food available at the hotel convenience store was minimal and without variety, and the daily valet parking fee was overpriced ($40/day!)... Also - the jacuzzi pool is alarmingly small for the size of the hotel!...

...Valet provided so many services, transport to Carlsbad Village. Beach set-up; towels, chairs, kids sand toys, and bikes to utilize throughout the day!...

...Nice pool area with a bar. I enjoyed the little things like bikes to ride, coffee and water in the lobby, refillable water bottles (with water fill stations) and pool towels on each chair...

Our entire experience was fantastic, from the excellent service from the valet/bell staff to the cleanliness of our room, and fresh scents of the resort including the Crabtree lotion and shampoo/conditioner in the rooms! The pool area was so fun and had great drinks with beautiful views of the ocean!... The complimentary transport service to anywhere within 5 miles was excellent, we got to experience so much of what Carlsbad had to offer!...

...The shuttle was especially helpful as this was a week of celebration for a beloved family member who passed, and we had many stops locally...

The staff was very friendly and helpful whenever I needed it... One of the few hotels I have stayed in that the air conditioning would actually go below 70 degrees for better sleeping at night...

I was able to rest for the retreat that I attended hosted by Cape Rey. The facilities are beautiful and the fact that the beach is a few feet away makes the stay even more breathtaking...

...It is across the street from the campground beach, and about a mile to the nearest shopping center... The patio chairs are comfortable, but worn out and we were missing any outdoor table... Overall a nice, comfortable hotel, but not super clean... The jacuzzi was hot and the jets were great, but the edges and especially corners are visibly dirty...

...Beautiful views of the Pacific Ocean while also having easy access to I-5 and other major roads (because you drive everywhere in SoCal)... Second, the common areas are very pretty... The lobby, restaurant and pool (HEATED!)... We did not use the exercise or spa facilities, but they also looked nice... However, it's clear that the guest rooms and essentials need updating... In one room, the mini fridge didn't work... The pillows (very lumpy) need to be switched out along with the bath and pool towels (thin and fraying)... Given the resort also charges $26 per day for parking, it seems that something beyond outdoor and mostly uncovered parking would be worth actually paying for...

...13 of us had spa treatments including facials, hot stone, deep tissue, and body scrub and massages... Jeannette the Spa Director and Sylvie were so incredibly helpful in arranging treatments for our group... I only wished I lived closer so I could visit Ocean Crest Spa more often... If you're trying to decide on a place to stay in Carlsbad with a spa I highly recommend Ocean Crest...

...We are Diamond members and got a room upgrade to higher floor and better ocean view, would have had to pay for suite but for two days was nice room. Walk in shower was nice size and had shampoo/conditioner/body wash dispenser... Lobby and common areas are modern, spacious, and cozy... Cape ay has nice size gym with plenty of ellipticals, free weights, and exercise balls... Staff were nice, professional, and courteous... Overall a very nice quick stay!... They do not have smart TV persay but you can use Netflix, Hulu, Amazon Prime app on phone and use code/channel on TV to stream movie and shows...

Came here to celebrate my partners birthday, thoroughly enjoyed valet staff, specifically Dave, and our Spa coordinator and therapists, Sylvia, Michelle and Tony... I have worked in hospitality my entire life from front desk to sales to housekeeping, and my parents have owned several properties, and we always want to ensure guests, especially those that chose to celebrate with us, and those that are doing staycations, are feeling very welcomed and that our property is worthwhile for them ensuring they have a great and memorable stay for them to return... (This keeps us in mind for future events or when family members might be visiting and need a place to stay) This was not the case for us, and although we enjoyed the property, we probably won’t be back to stay here, probably only just for the spa service... We paid $350 for one night, you’d think they would provide a measly $8 upgrade for whatever view that provided but no, not here... Have stayed at many Hilton’s on birthdays and were greeted with waters, had champagne sent to the room and a free upgrade without even asking...

...I also told her I would like to take advantage of the Hilton Diamond status and get a room upgrade. Julia blew us away; she gave us the best room in the whole resort with the best view, allowed us to check in incredibly early, and then sent up a bottle of wine and a tray of snacks for us... I had friends come over and we sat on that patio, listening to the live music below from an even the hotel was hosting... The food was fine, the ambiance of the entire resort was amazing and every staff member was beyond kind and courteous... The location is amazing too, far enough way from people to feel like you were on an island but close enough to hit the interstate in a couple of minutes... Of all my travels and stays in Hilton properties, Cape Rey sets the bar...

...The hotel is located directly across the street from the ocean and the price is more than reasonable, especially if you are a Hilton reward member... It has a nice restaurant with views of the ocean, and good food... Instead, you have to go in and order, then go back to the pool and back when food is ready... Otherwise, staff are friendly, rooms are clean and it’s a nice enough atmosphere...

...My husband checked my in ahead of time and got me a ocean view with a balcony and a room number, but when I got there they had given that room to someone else and I was given the beautiful (sarcasm)view of the jacuzzi with children playing in the pool because when you sign in on the app its not guaranteed ...