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DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza

904 reviews
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Traveler (87)
Room & Suite (63)
Dining (14)
Overview
  • Excellent43%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible3%
Travelers talk about
“san jose”(78 reviews)
“double tree”(30 reviews)
“trader joes”(20 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Special Offer: Double Points, Every Stay
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Reviews (904)Write a Review
There are newer reviews for DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
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All reviewssan josedouble treetrader joeswarm cookieswhole foodswithin walking distancedvd playerlos gatossilicon valleyrestaurants and shopsbreakfast staffjacuzzi tublocation is greatfirst floorbusiness triprooms are nicecontinental breakfast
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191 - 195 of 886 reviews
Reviewed September 2, 2016

This is the second time I stayed here although there has been a gap of about five years. I was disappointed in the quality of the property overall - it needs some upgrading. The hallways, carpets, walls were dingy, old, beat up. The room was...More

Thank MissEllie58
Reviewed August 24, 2016

I had a ground floor room next to the parking lot. There was a lot of noise from the room above me. The maid service was not good. The breakfast was very good. The front desk service was good. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

Review collected in partnership with DoubleTree by Hilton
Thank rodneyt100
Reviewed August 22, 2016

hotel needs an upgrade, rooms are shabby, marks on walls, upholstery torn. community fitness center very outdated with very old equipment and also needs an upgrade. staff and service was good. breakfast was also good.More

Review collected in partnership with DoubleTree by Hilton
Thank debra m
Response from John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Campbell - Pruneyard PlazaResponded August 26, 2016

Dear debra m, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel amenities and appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments...More

Reviewed August 18, 2016

I really, and I mean really, hoped not to be writing this review. Perhaps I was made too optimistic some of the positive reviews and really liked the idea of the convenience to restaurants in the Pruneyard shopping center as wells proximity to downtown Campbell,...More

Thank TXGreens2004
Response from DTHotel, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard PlazaResponded August 22, 2016

TXGreens2004 - Thank you for taking the time to share you experience at you hotel. We value the feedback and do use the reviews given to make improvements to our hotel. As you noted, our lobby and restaurant were recently renovated, earlier this year. As...More

Reviewed August 18, 2016

The room was ideal. Comfortable. Clean. (even had high ceiling in our 3rd floor room). Staff was helpful and competent. Quiet. Beds were comfortable. Location is fun. Lots of access to nice places to eat within walking distance.

Review collected in partnership with DoubleTree by Hilton
Thank Margaret W
Response from DTHotel, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard PlazaResponded August 22, 2016

Margaret, Thank you for taking the time to share your experience! We appreciate the 5 stars!! Dale Johnson General Manager

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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Banquet Room
Room amenities
Air Conditioning
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$151 - $439 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
$151 - $439 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveler (87)
Room & Suite (63)
Dining (14)
Pool & Beach (10)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Maci W
August 8, 2015|
AnswerShow all 6 answers
Response from Maricela P | Property representative |
Hello Miss Maci W. Thank you for the note and reaching out! The information about "free breakfast" is incorrect. We sincerely apologize for the error. We are very surprised that this was showing on the site. This has been... More
0
Votes
ron0913
January 23, 2015|
AnswerShow all 3 answers
Response from Maricela P | Property representative |
Dear Ron0913, Thank you for your inquiry. The old continental was indeed a bit weak. Our new Doubletree continental breakfast includes fresh baked muffins, croissants, cinnamon rolls and other assorted pastries. We have... More
0
Votes
Room Tips
"second floor above the check in has always been my favorite."
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"Stay somewhere else!!"
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"No comment."
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"Level 3 rooms excellent. The rooms are large."
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