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DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza

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Rooms
Dec 30Dec 31
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Business Center with Internet Access
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Wheelchair access
Paid Internet
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Outdoor pool
Breakfast Available
Banquet Room
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Good to know
HOTEL STYLE
Centrally Located
Charming
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Double Points, Every Stay
Hotel deals
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
39Restaurantswithin 0.25 miles
1Attractionwithin 0.25 miles
Reviews (960)
Filter reviews
939 results
Traveler rating
388
306
137
70
38
Traveler type
Time of year
LanguageEnglish
More languages
388
306
137
70
38
Show reviews that mention
All reviews san jose double tree warm cookies within walking distance silicon valley restaurants and shops los gatos location is great business trip first floor nice room yogurt continental breakfast easy access free parking beds were comfortable santana row
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1 - 5 of 939 reviews
Reviewed 4 days ago

The Pruneyard has many shopping and dining options. Big rooms, small outdoor lounge, small outdoor pool, nice lobby. Campbell has many great shopping and dining options and the Los Gatos Creek trail is right on the backside of the Pruneyard…you can take the path all...More

Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2018
Thank Sunshine24375942758
Hotel's Favorite
Reviewed 3 weeks ago

So it's located in a shopping center. You might love that or not care. I live in the boonies, in the woods so for me it's fun! Only 10-15 minute drive from the airport. Coming from the east coast I was up bright and early...More

Date of stay: November 2018
Thank SazMV
Reviewed 5 days ago

I called for room service and the gentleman hung up in my face without taking my room number. I called back he told me 40 minutes for cake and mimosas. He never came. I called an hour later and he told me the kitchen was...More

Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2018
Thank Brittany P
Response from DTHotel, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard PlazaResponded 4 days ago

Brittany, I am very sorry to hear about your experience with our restaurant team. As you have experienced in the past, this certainly not our standard for service. I will be sure that share your feedback with our food and beverage manager to address this...More

Reviewed 1 week ago

This hotel was extremely noisy, the plumbing in our room was so loud, both toilet and shower that I'm sure it shook the rooms around us. The room was nothing fancy and not even super clean, the bed was hard and the staff was not...More

Date of stay: December 2018
Thank mhadreas
Response from DTHotel, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard PlazaResponded 1 week ago

Mhadreas, I am very sorry to hear that you did not have a typical Hilton experience when staying with us. I would welcome an an opportunity to make it right, please reach out to me at sjcpp_gm@hilton.com or 408-558-4283. Thank you, Dale

Reviewed 1 week ago

We have used this hotel for new employees to stay during their week of orientation. The last few times, the new employees have shared this displeasure with the hotel and the hotel's inability to remedy the situation. The high rate does not equal the hotel's...More

Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2018
Thank Roving15323138054
Response from DTHotel, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard PlazaResponded 1 week ago

Roving15323138054, I am very sorry to hear that you and your team are disappointed with the accommodations of our hotel. While we have not begun our rooms renovation, we have done extensive updates to the public spaces in the hotel, and will continue to update...More

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Questions & Answers
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Maci W
August 8, 2015|
AnswerShow all 6 answers
Response from Maricela P | Property representative |
Hello Miss Maci W. Thank you for the note and reaching out! The information about "free breakfast" is incorrect. We sincerely apologize for the error. We are very surprised that this was showing on the site. This has been... More
0
Votes
ron0913
January 23, 2015|
AnswerShow all 3 answers
Response from Maricela P | Property representative |
Dear Ron0913, Thank you for your inquiry. The old continental was indeed a bit weak. Our new Doubletree continental breakfast includes fresh baked muffins, croissants, cinnamon rolls and other assorted pastries. We have... More
0
Votes
Room Tips
"CHOOSE another hotel"
mhadreas
1 week ago
Read review
"avoid the first floor by the parking lot--it is very loud outside!"
smoberly
Sep 19, 2018
Read review
"second floor above the check in has always been my favorite."
fmanders
Jan 5, 2018
Read review
"Stay somewhere else!!"
RichTBoston_MA
Aug 31, 2017
Read review
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PRICE RANGE
$124 - $411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pruneyard plaza campbellhotel pruneyard plaza
FORMERLY KNOWN AS
PruneYard Plaza Hotel
LOCATION
United StatesCaliforniaCampbell
NUMBER OF ROOMS
169
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