DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Lowest prices for your stay
Hotel direct offer!Price Match Guarantee
Lock in the lowest price from these sites
Tripadvisor$174
Hotels.com
Expedia.com$174
Travelocity$174
Priceline
Lol.travel$199
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (242)242
Room & Suite (78)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#1 of 9 hotels in Campbell
Location
4.5
Cleanliness
4.4
Service
4.3
Value
3.9
Travelers' Choice
Be welcomed with a warm chocolate chip cookie upon arrival at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Located in The Pruneyard Shopping Plaza in Campbell, CA, our hotel offers easy access to a wealth of shops, specialty food stores, international restaurants and leisure options, including a cinema. Downtown San Jose, Santana Row, the Santa Cruz Mountains, and the Santa Cruz Beach Boardwalk are all easily reached from our relaxed Campbell hotel.
All of our stylish guest rooms and suites feature a variety of amenities to make you feel at home, including a mini-refrigerator, a 42-inch TV, USB charging outlets, an ergonomic work desk and complimentary high-speed WiFi. We also offer expansive suites featuring additional space and amenities, including a sofa sleeper and balcony.
Host a successful event at this hotel in Campbell with five flexible meeting spaces, including our attractive Garden Terrace - perfect for weddings or celebrations.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid internet
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Fireplace
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish
Location
73Somewhat walkable
Grade: 73 out of 100
104Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
1995 S Bascom Ave, Campbell, CA 95008-2201
Getting there
Rental CarsSee rental cars from $50/day
1118Reviews3Q+A100Room tips
Reviews
Traveler rating
- 465
- 356
- 164
- 80
- 53
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
The room was claustrophobic with the window facing a wall. Front desk staff showed inflexibility and bad attitude when I asked for a different room. Not a nice way to treat an honor member. I was supposed to stay two nights but left in the morning after the first night and booked another room at Marriott next door.
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We enjoyed our stay, and although the restaurant & bar were not open due to Covid, the staff gave many suggestions for options nearby. The staff was friendly and helpful throughout our stay. Great stay and we will be back!
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ashkan Khorrami, Other at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Jun 30, 2021
Dear mamabales, I would like to thank you for taking the time out of your day to provide us with such a fantastic review. I am so happy to learn that our team members were able to provide you with recommendations and suggestions of local dining. The Pruneyard Plaza and Downtown Campbell both have tremendous dining and shopping options for the entire family. We hope that upon your next visit we can host you at our PY Kitchen for breakfast and afternoon cocktails. We hope to have another opportunity to welcome you to our property when you visit Campbell. Please let me know if there is anything we can do for your. Regards, Ashkan Khorrami Assistant General Manager DoubleTree by Hilton Campbell - Pruneyard Plaza
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk under trained and over staffed. One clerk was doing Macrame tied off to her check in computer. Breakfast was a joke at $20 per person. It still would have been a joke if free. Decor in the room very outdated. Carpet in the room was disgusting.. stains near bed and desk. I would get black feet from walking on the carpet after exiting the shower.
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jelena Novakovic, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Nov 28, 2022
Dear Billlake54 Thank you very much for your review. We have added several team members to our team recently and are doing our best to get everyone trained properly to provide the best service possible. I'm sorry that you didn't enjoy your stay with us. Please reach out to me directly as I would like to speak to you in regard to your recent experience. SJCPP_GM@hilton.com Thank you Jelena
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On arrival we were cheerfully greeted at the door by Rana who was just arriving on shift. She then was very helpful and patient at the front desk, making sure that we got the perfect room for our needs. A fine hotel and they have some very attractive weekend rates. The pool is not large but it is warm enough to swim in, in October. Being in the Pruneyard center was actually great, with a vibrant evening scene. Hotel is very close to the Los Gatos Creek trail. Great walk, head upstream (west).
Read more
Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Only a few rooms have balconies. I would prefer the ones over the parking lots to the balconies...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Let me set the scene. My husband and I came out to CA in May of 2021. We landed in Oakland and made our way up the coast over 4 days and flew out of Seattle. We didn’t premake hotel reservations. We drove until we were tired and booked a room through the Hilton App. It worked great. Now it’s November of 2022. We planned the same sort of trip with our 3 teenagers. It’s tricky with 5 so we had to make some of the reservations ahead of time but the rest we’ve made since we’ve been here. Hampton inn and suites is great, Embassy Suites is great. Last night we booked a room at this Doubletree through the app. We clearly stated that we had 2 adults and 3 kids. The app requires we give the ages of the kids 16, 15 and 13. When a hotel doesn’t have enough room it usually clearly states that the room will not accommodate 5 people. We booked the room and after driving 5+ hours we arrive to find the room only has 2 beds and no sofa bed. So I went to the desk and asked if there was a room with a sofa bed. I was told no and there are no rollaway beds, and that they would send up a mattress pad. In my mind I heard mattress and I thought a mattress from a sofa bed. No they sent a mattress pad to sleep on a concrete floor. I had to ask for another mattress pad and I had to ask that they would bring up sheets for it. My 15 year old son is pretty chill so he’s just rolling with it. But come on Doubletree. Do better. Change the info in the app to say the room only sleeps 4. We would have booked elsewhere if only we had known. We are very disappointed!!!…
Read more
Date of stay: November 2022Trip type: Traveled with family
Room Tip: If traveling with more than two kids check and double check that the room will accommodate a...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jelena Novakovic, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Nov 28, 2022
Dear Deezie75, Thank you for your review. I deeply apologize for your unsatisfactory stay. I have already contacted Hilton Technology to change the maximum number of guests in the room type that you had booked and would love the opportunity to speak to you over the phone in regard to your stay. Please reach out to me directly at SJCPP_GM@hilton.com Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in a fresh, streamlined modern King with fantastic walk-in shower and glorious 71 degree air conditioning that wasn't too loud. Hilton beds are the best and the cool clean percale sheets were heaven. I stayed for 2 days of chill comfort and had room service deliver a nice breakfast. This hotel is so comfortable you don't want to leave even tho there's many shops and restaurants nearby. I highly recommend
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It is located in a very safe and convenient place. The staff is nice. Our family has been enjoying the swimming pool but the hot tub has been out of order since we got here wendsday. We have 4 more days to stay, hopefully they will fix it before our checkout. (I'm back to my hometown and they never fixed the hot tub..) One bottled water per person when we checked in after that I was told that I need to purchase as a gold member plus stayed there for 8days. Trader joe's is right around the corner so we just got it from there. There is laundry service that is cost ALOT. 4 dollars for a pair of socks. There are many Wash and Fold Laundromat close by hotel so we used them instead.
Read more
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Two days here were a delightful sanctuary stay! Very clean, comfortable and relaxing experience! The weather outside was 109 degrees when we checked in so let me tell you that the AC in the room became my new best friend! Agent at the desk Sailed made our stay a wonderful experience! Very helpful and cheerful, I love seeing team members love what they do! The room was very comfortable, the restaurant has delightful bites and there's even a convenient little shop adjacent from the lobby with a lot of good snacks and wines! This whole experience was wonderful, this is the second time we visit, we try to make out here once a year because Doubletree Pruneyard NEVER disappoints! Kudos to the entire team! Oh yeah, thank you for the delicious signature Cookies!
Read more
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
For the price you're paying, you would expect a top-notch experience. Not the case here. We came here on a staycation and were excited to use their pool/hot tub, only to find out that the pool was freezing and the hot tub was broken. The TV was outdated and had no streaming apps like Netflix or Hulu. Our keys only worked half the time, and we were forced out of our rooms at 2 AM because of a fire alarm. The cherry on top of our experience was saving food in our fridge before checking out, only to come back from brunch to find our food thrown away and our room in the process of being cleaned.
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jelena Novakovic, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Jul 22, 2022
I apologize that you had such a bad experience. We take Life Safety very serious and we apologize that you had to leave the room during a fire alarm. We are working diligently to improve our guestrooms and bring our guests the newest experience such as access to netflix, hbo and more, as well as getting our Hot Tub fixed. In regards to the pool temperature I will definitely follow up with our engineering team and see what's going on. I would love to speak to you more in regards to your experience. Please contact me at the hotel at 408-559-4300. Thank you and I wish you give us another chance to prove that we value your business.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don’t expect to get any rest at this DoubleTree. We booked a hotel room for 3 nights. Room 201, the East wing of the hotel, right next to the retail shops (Marshalls), and above their delivery dock and industrial trash compactor. The rooms were nice & clean. However, you will not be able to have a restful stay at all. Friday night, we were awakened at 3:30am, by a big rig truck, delivering or picking up something. Not sure if it was working for the hotel or the retail, but after this, it was not easy to fall asleep again. Song with this nuisance the doors below us (staff entrance) would open and be slammed non-stop for the next hour. Saturday morning we told the front desk staff about the issue. They said they would move us on the other side of the hotel, but they had to wait for guests to check out (which they assured us they would have) and they could hold a new double room for us. We told them we would be back later after our event, to get the room. Later that day, upon returning to the hotel around 4pm, we came back to the front desk, there was new shift working the front desk. They told us they did not have a new room for us, and that they were fully booked, and were “prioritizing large groups” and did not have a new room for us. Extremely disappointing! Nothing we could do. The next issue was Monday morning. Awakened again, by the hotels laundry delivery service truck at 6am!!!! Rolling his Containers into and out of the truck, using the load lift gate each time. The rooms should be made sound proof, with sound proof windows as well. The hotel should also have an agreement with the retail businesses to not disrupt hotel guests with their deliveries and use of the trash compactor in the middle of the night! Bottom line, the fact that guests could not have a restful nights stay at a hotel, is not good for a hotel! I mean, isn’t this the main purpose for hotels?! For guests to be able to sleep comfortably without disruption?! So beware of this HUGE issue if you decide to actually book a room with this DoubleTree Hilton Hotel.…
Read more
Date of stay: May 2022Trip type: Traveled with friends
Room Tip: Hotel is not sound proof.
Noise occurs at all hours of the night.
Parking lot is small.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$152 - $280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pruneyard plaza campbell, hotel pruneyard plaza
FORMERLY KNOWN AS
PruneYard Plaza Hotel
LOCATION
United StatesCaliforniaCampbell
NUMBER OF ROOMS
169
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingDOUBLETREE BY HILTON HOTEL CAMPBELL - PRUNEYARD PLAZA $168 ($̶1̶9̶7̶) - Prices & Reviews - CA
Frequently Asked Questions about DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Which popular attractions are close to DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Nearby attractions include The Pruneyard (0.04 miles), Ainsley House (0.5 miles), and Campbell Historical Museum (0.6 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Conveniently located restaurants include Naschmarkt Restaurant, Aqui Cal-Mex, and Pacific Catch.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Yes, guests have access to a pool and a fitness center during their stay.
Is DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza located near the city center?
Yes, it is 0.6 miles away from the center of Campbell.
Are any cleaning services offered at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
The staff speaks multiple languages, including English and Spanish.