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DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza

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Traveler (188)
Room & Suite (78)
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About

#1 of 9 hotels in Campbell
Location
4.5
Cleanliness
4.4
Service
4.3
Value
3.9
Be welcomed with a warm chocolate chip cookie upon arrival at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Located in The Pruneyard Shopping Plaza in Campbell, CA, our hotel offers easy access to a wealth of shops, specialty food stores, international restaurants and leisure options, including a cinema. Downtown San Jose, Santana Row, the Santa Cruz Mountains, and the Santa Cruz Beach Boardwalk are all easily reached from our relaxed Campbell hotel. All of our stylish guest rooms and suites feature a variety of amenities to make you feel at home, including a mini-refrigerator, a 42-inch TV, USB charging outlets, an ergonomic work desk and complimentary high-speed WiFi. We also offer expansive suites featuring additional space and amenities, including a sofa sleeper and balcony. Host a successful event at this hotel in Campbell with five flexible meeting spaces, including our attractive Garden Terrace - perfect for weddings or celebrations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Business Center with Internet Access
Conference facilities
Parking
Wifi
Paid internet
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,130Review3Q+A100Room tips
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Susan_David11 wrote a review Dec 2023
Lancaster, Massachusetts18 contributions10 helpful votes
I was hesitant to stay at the Doubletree Pruneyard because other reviewers complained that the room was noisy and parking was impossible. We discovered that although the hotel’s lot did fill up, the hotel’s parking pass allowed us to leave our car in the Pruneyard parking area immediately adjacent to the hotel lot. We also discovered that, although the area closest to Reception was noisy if there was a group function in the bar, we were able to get a room at the farthest end of the hotel where no noise from the bar was audible. The trick is to call the hotel itself on the day before or the morning of your arrival and tell them you need a quiet room. Finally, be aware that some room deals include breakfast. If you care about that, be sure to ask when you book the room. (Peet’s coffee is in the plaza just around the corner from the hotel.)
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTCampbelPruneyardGM, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Dec 19, 2023
Hello, Thank you for choosing to stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza and for sharing your tips to help future guests ensure their stay is comfortable. We're delighted you found the parking arrangement and room location satisfactory. Our team is dedicated to providing a peaceful experience, so we're happy to hear your room was quiet. We're also pleased that you found the breakfast and local amenities beneficial. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin G wrote a review Mar 2023
Sacramento, California7 contributions5 helpful votes
Hotel's Favorite
Great hotel ! Love the new rooms! Great location and a very staff, clean rooms, we will always stay here when in town. Close to restaurants and shopping the Mexican restaurant next door is very good.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from jelena.novakovic@hilton.com, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Mar 25, 2023
Thank you for the excellent rating, kevgio49ers! Its fantastic to hear you enjoyed your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza so much! Were delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our ideal location, well-appointed accommodations, and kind staff is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chap wrote a review Dec 2023
1 contribution
We had mis booking. Asked to reception to book , they offer 100 dollars expensive price compared to online booking. Service staffs are not kindness. Don’t want to use again, they don’t care foreigners. I’m very disappointed
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTCampbelPruneyardGM, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Dec 3, 2023
We deeply regret hearing about your unsatisfactory experience and sincerely apologize for any inconvenience it might have caused. While our colleagues generally aim to ensure a positive experience for all our guests, it seems we missed the mark in your case. Your feedback is crucial and we assure you that appropriate steps will be taken to enhance our services. We would appreciate another opportunity to serve you better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alan M wrote a review Nov 2023
35 contributions1 helpful vote
On the plus side, amazing shower. Hot, fantastic pressure. Room was large, bed was wonderful. Nice TV. We had one issue in the room (toilet not working) which was fixed immediately. Good selection of restaurants in the complex. My only complaint, which was very frustrating and likely would prevent me from staying here again, is the parking. The hotel itself has a very small lot so you end up parking in the shopping-center parking. Couple that with one-way restrictions in the lot, narrow aisles, and competition for spots with many other shoppers and hotel guests, as well as time restrictions on spots, and it's really a mess. We came back from dinner Saturday evening and needed to park on the other side of the mall, and then of course, find our car again in the morning. It was quite simply the worst parking I've ever seen at a hotel. This seems like a great space for a multi day corporate event where no one is driving. Lots of good restaurants in walking distance. Comfortable rooms. Not a great place to be with a car.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTCampbelPruneyardGM, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Nov 6, 2023
A9685GKalanm, thanks for taking the time to share your experience. We're pleased to know you enjoyed our spacious rooms and on-site dining options. We also appreciate your feedback about the parking situation. We realize it can be challenging during peak times, and we're currently exploring ways to improve it for our guests' convenience. We apologize for any inconvenience it may have caused during your stay. We assure you our team is dedicated to making every guest's stay pleasant and comfortable. It's welcoming to learn that our immediate response to your room issue and amenities, including the shower and television, were appreciated. We hope this doesn’t deter your decision about staying with us in the future as we are eager to improve your experience with us at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Your observations will be used in assisting to better our services. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kate G wrote a review Nov 2023
vashon island8 contributions
Noise! Noise! and MORE Noise! For the money I have never had such a noisy stay. Wish I had looked at the reviews! 9pm on noisy parties in the lobby and restaurant and no hallway doors to stop it from funnelling down to your door! Horrible. Will never spend another night here.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: Not a place for sleeping.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTCampbelPruneyardGM, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Nov 2, 2023
Fromagedufrancias, we regret to hear your experience didn't meet your expectations due to disturbances throughout your stay. Guest comfort is our top priority and we do our best to foster a peaceful environment. For future stays, our team members are always available to address any concerns that may arise. Your feedback is vital for us to continue to improve the guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MyFeetTravel wrote a review Sep 2023
Florida32 contributions35 helpful votes
Checked in and there were a ton of mattresses on the ground in the parking lot. Not sure if they were on the way in or out but the ones in my room should be replaced. The bed is not comfortable. The hotel is also very noisy. There’s the external noise due to the location and then there’s the internal noise. The walls are paper thin, and the doors are not tightly sealed. I hear every sound in the hallway and every move the people in adjoining rooms make. I hear every step the people upstairs make. This is not a relaxing stay but fortunately it’s only two nights. Parking is also not great. The mattresses are taking up parking spaces and I just circled for 15 minutes to wait for a spot to open up. I ended up trailing a family that was checking out. Currently watching other guests doing the same as the try to find parking.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTCampbelPruneyardGM, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Sep 23, 2023
MyFeetTravel, we take your feedback seriously and regret to hear about the inconveniences you experienced during your stay. We apologize you found the sleeping arrangements to be less than ideal and felt interrupted by sounds. We do strive to ensure a peaceful environment and efficient facilities for all our guests. Concerning your report about parking, your input will certainly aid us in finding ways to streamline this aspect of our guest's experience. We hope you might consider giving us another opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adam T wrote a review Sep 2023
1 contribution
Just had a excellent stay at the Doubletree Pruneyard in Campbell. This place is amazing. By far my favorite DT. Right in the heart of the Pruneyard, so many great restaurants and attractions just steps away. The rooms are so clean and tidy and the beds are so comfortable. The cookies at check in are a nice touch! And the General Manager, Sean was very charming, greeting the guests eating breakfast. We will be back!
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Date of stay: September 2023Trip type: Traveled with friends
Room Tip: Try the breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTCampbelPruneyardGM, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Sep 2, 2023
Adam, thank you for your fantastic review of DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. It's wonderful to hear that our prime location, spotless rooms, and comfortable beds enhanced your stay. We're delighted that the warm cookies at check-in and the charisma of our General Manager, Sean, left a positive impression on you. Your feedback is treasured, and we're excited for your return visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kind_0f_Picky wrote a review Aug 2023
Cumming, Georgia63 contributions37 helpful votes
Unless you are here for the party, stay somewhere else. Stayed here for business not knowing it’s the hot spot for weddings and weekend stays. Very loud. A party just started on the patio directly below our room. So no sleep tonight. Came in on the weekend and nothing but loud drunk guests and slamming doors. The regular business week was ok but 50% of our nights were not enjoyable at all. As a business traveler I stay at a hotel for a good night’s sleep not the local party.
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Date of stay: September 2023Trip type: Traveled on business
Room Tip: Loud party quests most nights. Not good for business travel and rest.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTCampbelPruneyardGM, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Sep 1, 2023
Kind_0f_Picky, we regret to hear that your stay coincided with lively events disrupting your sleep. Your comfort and satisfaction are always our priority, particularly for those staying with us for business purposes. It's unfortunate that the ambience did not meet your expectations. We appreciate your feedback and will carefully evaluate how we can better coordinate room assignments for our business guests. Thank you for taking the time to share your experience with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bob F wrote a review Aug 2023
5 contributions1 helpful vote
The most amazing service. I had an exceptional experience staying at the Campbell facility. The entire staff was consistently helpful, gracious and thorough. Food, cleanliness and accommodating were many steps above other hotels. With a special note. I'd like to give praise to the General Manager Sean H for his help with an automobile issue. Sean was super helpful with coordinating and support.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Incredible service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTCampbelPruneyardGM, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Aug 28, 2023
Hello, thank you for sharing your fantastic experience at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza! We're thrilled to hear that you received exceptional service from our dedicated team members, and found our facilities to be pristine and accommodating. Voices like yours inspire us to continually strive for excellence. Your words of praise for our General Manager Sean are much appreciated and we're happy that he could assist you with your automobile issue. We look forward to the honor of serving you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jeffrey E wrote a review Aug 2023
1 contribution
Worst experience ever had. Parking was non existent. Spent 1/2 hour circling parking lot before a space became available and even then car port spaces are narrower than standard. Told when we booked that electric car charging was on property. Outright lie. No charging facilities and the supervisor said there was a charging station 1/2 mike away in the plaza. Spent 1/2 hour trying to locate without luck I even with google maps. Pass on this location there are plenty of better and more honest hotels in the area
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Find a better franchise
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTCampbelPruneyardGM, General Manager at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Responded Aug 12, 2023
Jeffrey, it's unfortunate to hear that your experience did not meet expectations. We acknowledge your concerns about the parking situation and seemingly misleading information about the electric car charging facilities. We aim to provide accurate information from the outset, and we're sorry for any confusion. You should always expect a reliable and transparent hotel experience. Thanks for bringing this to our attention which helps us to improve. We hope to have a chance to better serve you in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$152 - $285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pruneyard plaza campbell, hotel pruneyard plaza
FORMERLY KNOWN AS
PruneYard Plaza Hotel
LOCATION
United StatesCaliforniaCampbell
NUMBER OF ROOMS
169
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON HOTEL CAMPBELL - PRUNEYARD PLAZA $135 ($̶1̶9̶1̶) - Prices & Reviews - CA

Frequently Asked Questions about DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
Which popular attractions are close to DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Nearby attractions include The Pruneyard (0.04 miles), Montebello Road Vintage Wares General Store (0.2 miles), and Marshalls (0.05 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Conveniently located restaurants include Pacific Catch, Orchard City Kitchen, and Rock Bottom Restaurant & Brewery.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Yes, guests have access to a pool and a fitness center during their stay.
Is DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza located near the city center?
Yes, it is 0.6 miles away from the center of Campbell.
Are any cleaning services offered at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza?
Many travelers enjoy visiting Winchester Mystery House (2.2 miles), History Park (4.6 miles), and Peralta Adobe and Fallon House Historic Site (3.9 miles).