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Crowne Plaza San Francisco Airport

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Crowne Plaza San Francisco Airport
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673 Reviews from our TripAdvisor Community

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Showing 602: English reviews
Washington
Reviewed December 7, 2015 via mobile

We chose the Crowne Plaza for our Holiday party because of the convenient location and affordable event space options. The service, food, and coordination far exceeded our expectations. The on site staff here was just so friendly and accommodating - We will come back here again and again!

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Thank Susan M
Reviewed December 7, 2015 via mobile

Nice hotel and not a bad location 20min drive to downtown San Fran. Small surcharge of $20 per day to park as most hotels in the area charge. In/out as much as needed as your room key is the access. Not much airport noise for being so close either.

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Thank Jen S
San Francisco
Reviewed December 6, 2015 via mobile

The Crowne Plaza SFO hosted our holiday event and it was absolutely AMAZING! Beautiful meeting room decorated so tastefully. The staff went above and beyond to tend to our group. Awesome experience from beginning to end. Delectable food, great service... Thanks for making me look good, Crowne Plaza SFO! You guys ROCK!

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Thank tcald
New York City, New York
Reviewed December 6, 2015

This hotel is conveniently located near the airport and about half an hour drive to the Bay Area. This hotel needs some update to the room, everything is dated, the carpet, bathroom etc. I've stayed at much nicer Crown Plaza. However, the staff are friendly.

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Thank elainequang
IHGCare, Guest Relations Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear elainequang, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the room condition, carpet and bathroom. We will address these...

Reviewed November 29, 2015 via mobile

Got this hotel thru priceline and I didn't know what to expect. The hotel does need to be upgraded, the carpet and wallpaper is worn and out of date, It's graded as a 3 1/2 star, I would give it 2 1/2 stars. The bed is fair, I did have trouble with my room key I had to go back...

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Thank Tim P
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear Tim P, Thank you for taking your time to provide us with your feedback. I am deeply sorry to hear that our guest rooms did not meet your expectations; however, I am extremely delighted to share with you that we are in the final stages of planning our guest room renovations that are due to begin at the end...

Newburgh, New York
Reviewed November 26, 2015

Other than a convenient location and friendly staff, there's not much to like about this hotel. The rooms are old and cramped, many of the TV channels did not come in clearly and the internet connection (although free) stinks. I was forced to stay here for an event I was attending, or i would have checked out after the first...

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Thank atima
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear atima, Thank you for taking your time to provide us with your feedback. We are saddened to hear that our hotel did not quite meet your expectations. It is disheartening to hear that our guest rooms were not to your satisfaction; however, I am delighted to share with you that we are currently in the final stages of finalizing...

Danville, California
Reviewed November 21, 2015

Stayed here when I had a nearby meeting. The room was clean, and front desk staff helpful. Rooms were clean but not remarkable in any way. Exactly what I expected from the Crowne Plaza. I ordered room service for breakfast and was disappointed with it. I put the completed request on my door handle. There was no order sheet in...

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1Thank SandraBaja
IHGCare, Guest Relations Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear SandraBaja, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that the cleanliness of the room received is up to par and for finding the location...

Reviewed November 20, 2015 via mobile

We travel quite a bit and SFO is our hub. We thought we would try out this hotel and were very disappointed. We checked in at 6 pm and got a room not much bigger than the bed. What? Then the view. Yeah, the garbage area. WTH? Is it because I reserved through Hotwire? Curious what the other rooms look...

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Thank helen j
IHGCare, Guest Relations Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear Helen J, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, it is regrettable to know that the room received did not live up to your expectations. We take...

New York City, New York
Reviewed November 19, 2015

I booked a "king executive floor" room a few months ago for an overnight layover at SFO. I called the morning of check-in to let the hotel know that my flight would be landing at 11:30 PM and that I would probably arrive between 12:00 and 1:00 AM. I arrived at 12:20 AM to find that they had given away...

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1Thank tm752
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear tm752, First and foremost, I would like to offer my sincerest apologies for your recent experience during your stay with us. I assure you this is definitely not typical for our hotel. I will personally follow up with the guest agent on duty that night to figure out what happened that night to ensure that no other guests experience...

Cerritos, California
Reviewed November 19, 2015

The weekend we stayed at this hotel the hotel was sold out. Yet the staff was friendly and accommodating. I never waited longer than 5 minutes to check in. Our room was nice, clean and comfortable. This is not a luxury hotel by any means but it is first rate for what it is. Had breakfast at the cafe near...

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Thank hrhcerritos
IHGCare, Guest Relations Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear hrhcerritos, Thank you very much for taking the time to share your recent experience with us. We are delighted to read that your overall stay was enjoyable and found our staff to be accommodating. We will share your comments to the rest of the team to help us deliver a more seamless service in the future. It was our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza San Francisco Airport is located next to beautiful Bayside Park just 15 miles from Downtown San Francisco and less than 2 miles from SFO. Featuring free Airport Shuttle Service as well as free Shuttle Service to/from Downtown Burlingame, free Super-Fast WiFi, Indoor Pool, 24hr Fitness Center, and the West Bay Cafe, serving breakfast, lunch, and dinner daily. ... more   less 

Additional Information about Crowne Plaza San Francisco Airport

Address: 1177 Airport Blvd, Burlingame, CA 94010-1909
Location: United States > California > Burlingame
Price Range: $99 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza San Francisco Airport 3.5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Crowne Plaza San Francisco Airport - Burlingame Hotel Burlingame
Crowne Plaza Burlingame
Crowne Plaza Hotel Burlingame
Hotel Style:
#3 Green Hotel in Burlingame
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza San Francisco Airport staff and other travelers.
9 questions
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Questions? Get answers from Crowne Plaza San Francisco Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No executive floor perks here except some free water and trail mix.”
joeinnyc13, 4 days ago | Read review
“Away from Freeway, high level”
JamesUKUSA69, 3 weeks ago | Read review
“There is construction on the main road the hotel is on so be wary of this”
212Crystal, Feb 21, 2017 | Read review
“Make sure to get a room not facing 101 freeway if you are sensitive to background noise. Busy 101 freeway never sleeps 24/7.”
AhmadrezaB, Feb 21, 2017 | Read review
“Requesting a room on the south (non-airport) side might reduce noise”
benz37, Feb 15, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question