Upon arriving was notified that the 2 rooms we booked for our family of 6 had only 1 bed in each room.we were going to universal the next day and it was late so we had no choice but to figure it out.they offered to change our room the next day.T arrival we noticed we were in a pretty shay part of town and this was a very old motel the outside was not very inviting.fast forward To our new rooms and pictures were in the floor that obviously fell off and didn’t get rehung switches were broken the room was in need of some refurbishing no microwave.the internet was horrible.will never stay there again was very noisy thing clanging in the wall. All er could get in one room was scalding hot water.you don’t even get you pay for here.run away!!!!!!
Travelled here 2 years ago for our annual end of summer trip. Portofino Inn in 2017 was a solid no frills place to sleep in between trips to theme parks. Come 2019, and they’ve completely remodeled the inside of the rooms going from no frills to: “hey this place is coming around”. Continental breakfast is a nice plus. Within walking distance to some good eats. We highly recommend The Portofino Inn and will be back next year.
We booked this motel when visiting Universal Studio. We needed a parking lot, so to be safe we chose a hotel a little bit away from the Studio. We checked in around 8pm but we didn’t have any problem finding parking spots. There was Ralph supermarket 5 min drive distance where we got some cheap dinner and breakfast. But we found out that this motel provide simple breakfast: sweet bakery, oats, toasts, bagels, coffee, orange juice etc. This motel seemed old; you can tell from the look outside and inside the room. But at least the restroom was renovated with new flooring. It looked clean. Wifi was surprisingly worked very well from my room. There were microwave and fridge. No hair dryer though. Overall, we were agreeably surprised by the quality of the room for the relatively low price. We’d come back again and we’d recommend this motel.…
My husband and I chose this hotel kind of last minute for our 5 k at universal studios in November. We got a competitive price for a very clean nice room. I realized at 9:30 at night we were missing paperwork we needed for the next morning at 5 am! The front desk was super helpful to get me what I needed. Clean room! Friendly and helpful staff!!!! Plenty of parking!!!! We will most likely stay here our next trip to the park!!!! Only negative thing I can say is that we came in after dark and the sign was hard to see. Easily fixed by a u-turn at the next light. This is a hidden gem!
Amazing customer service the place is clean and comfortable me and my friend stayed here because we had our state board so testing was right the next day and this place was the best choice it was only 15min away from where we had to go and we were able to study at night with no concerns about the place. Alfredo the front desk Am. and the guy at night were super helpful, polite, respectful and nice outstanding customer service we booked for 3 nights but we needed one extra night my friend accidentally made a mistake so we rushed for service and he helped it us right away ! Thank you ! Parking is great we never had any troubles