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Extended Stay America - Los Angeles - Burbank Airport

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Extended Stay America - Los Angeles - Burbank Airport
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151 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Alexandria, Virginia
Level Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a good basic hotel, equipped, as the name says, for a longer stay. On the good side: Location is great - Near the Burbank Bob Hope airport and MetroLink/Amtrak station. Next to a large mall with Target, Walmart, and good food places. Near I-5. It was clean. Bed was comfortable. And it had a kitchen, so you can... More 

Helpful?
Thank flash54
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for reviewing our property. We are glad you were pleased with our convenient location and your overall stay with us was a comfortable one. Since our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so you may have found our amenities a bit different than traditional hotels.... More 

Ontario, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

You will like Josh, Miaria,Elizabeth,Rigo. It was really nice the muffins were good and so was room serves. the deceits are nice. the have a good size kitchen and really comfy bead and really soft blankets.

Helpful?
Thank kyliecox13
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Los Angeles - Burbank Airport. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, especially with Josh, Maria,... More 

Ireland
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're going to be going to Universal, Warner Bros or even downtown, the location of this hotel is perfect. It's also situated in a shopping centre, so you have Walmart, Target etc as well as several restaurants and fast food outlets so you have everything you need in walking distance of the hotel. The staff were friendly and courteous... More 

Helpful?
Thank irishgal101Ireland
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thanks for choosing to stay with us and for the comments provided. Our goal is to provide a comfortable night's rest. I am sorry that your sleep was disrupted by noise from other guests of the hotel and that we weren't able to fix the issue to your satisfaction. Once again, I apologize for the situation. On a positive note,... More 

Cedar Rapids, Iowa
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We were flying out early and needed a place to stay. The room was large and clean with comfy beds. Hotel staff was not overly friendly. Grab and go breakfast was sparse and there's not airport shuttle service and no cable.

Helpful?
Thank herd_of_5
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for your recent stay at Extended Stay America Los Angeles - Burbank Airport and for the feedback provided. We are happy you found your suite to be spacious and clean, and our proximity to the airport to be convenient for your needs. We appreciate you being our guest and look forward to seeing you again soon! Sincerely, General... More 

Dallas, Texas
Level Contributor
7 reviews
3 of 5 stars Reviewed August 22, 2016

This ESA was hidden away from everything and was seemingly private. We had an initial problem at the front office at check-in, but they seemed to have cleaed things up quickly and was from that point happy with their services.

Helpful?
Thank briandrowe
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for your recent stay with us, and we appreciate you taking the time to share your experience. We are happy to read that you had a good overall stay. Although you faced some problem at our front desk, we are happy our associates were able to make it up to you by providing you excellent service. We appreciate... More 

Oakland, California
1 review
2 of 5 stars Reviewed August 2, 2016

Burbank is a crowded place in July with incoming families heading to Universal City and hotel rates get high so this hotel gets to shoot fish in a barrel. It's OK hotel for families on a budget and wanting to cook in their rooms. I stayed here for business because I am limited to my $120 government rate and regular... More 

Helpful?
Thank caliredbud
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. Thank you for bringing these details to my attention and we do take... More 

Travelers are raving about these Burbank hotels

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 31, 2016 via mobile

The staff unprofessional, hotel in terrible conditions, carpets dirty, the entire hotel dated, seems more like a hostel than a hotel, perfect location terrible experience, my first time at extended stay hotels and I'm sure will be the last one, you need to carry downstairs your used towels in order to have fresh ones, if you need more soap or... More 

Helpful?
Thank Karla M
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for being our valued guest and for posting your remarks online. We are sad to hear you did not enjoy your stay with us, and I am sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as... More 

Honolulu, Hawaii
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 29, 2016

We stayed for 4 nights this July during the lobby renovation that we were unaware of when booking. The front desk staff that day was friendly. The room was basic and the AC was extremely loud when turning on and off. The train sounds that others mentioned were tolerable though there were a few that were very loud but went... More 

Helpful?
Thank DeeL007
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for taking the time to evaluate your stay and for sharing your feedback. We appreciate you letting us know how we can improve as well as what we are doing right. Having said that, please accept our apologies for the inconveniences you experienced while you were here. Our goal is to provide the highest customer service, and we... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 16, 2016

We recently stayed at the Extended Stay America in Burbank, California. This was our first time staying there and it was the most terrible experience we have ever had with any hotel. Not only is the customer service horrible, the staff including the manager lack basic hospitality netiquettes and common sense guest service skills. This place would be a great... More 

Helpful?
2 Thank ChiDan1
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Hello ChiDan1, Please accept my apologies regarding the difficulty you had with your accommodations, service, and staff during your recent stay with us. I have shared these concerns with my Management team and we have revised our training process to ensure that we get back on track to providing excellent service to all our guests. Thank you again for your... More 

Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 14, 2016

Our grandmother came to visit and since she is not able to climb the stairs to our apartment, we made a small staycation out of her visit and booked here at the Extended Stay. The staff was friendly and even accommodated our request for a room close to the elevator. The room was clean and comfortable. Wifi was good. There's... More 

Helpful?
Thank Lillian D
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

We appreciate you choosing to stay at Extended Stay America - Los Angeles - Burbank Airport recently with family and for providing a great review. It's wonderful to read that you had an enjoyable stay and you found us to be a good value. We are delighted to hear that our associates took excellent care of you, and you enjoyed... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Los Angeles - Burbank Airport

Address: 2200 W Empire Ave, Burbank, CA 91504-3405
Location: United States > California > Burbank
Price Range: $121 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Burbank Airport 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles-Burbank Airport Hotel Burbank
Extended Stay America Burbank
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