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Extended Stay America - Los Angeles - Burbank Airport

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Extended Stay America - Los Angeles - Burbank Airport
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142 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Our grandmother came to visit and since she is not able to climb the stairs to our apartment, we made a small staycation out of her visit and booked here at the Extended Stay. The staff was friendly and even accommodated our request for a room close to the elevator. The room was clean and comfortable. Wifi was good. There's... More 

Helpful?
Thank Lillian D
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

We appreciate you choosing to stay at Extended Stay America - Los Angeles - Burbank Airport recently with family and for providing a great review. It's wonderful to read that you had an enjoyable stay and you found us to be a good value. We are delighted to hear that our associates took excellent care of you, and you enjoyed... More 

Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

My family and I stayed for two nights while we visited Universal Studios. Im thankful we were only in the room to shower and sleep. Old damaged furniture, missing light bulbs, and its right on the train track. Dirty rooms, floppy squeaky beds and an oder that I couldnt put my finger on. It was obvious people call the place... More 

Helpful?
Thank heathersnavy
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for the constructive comments. We are truly sorry for the issues you mentioned in the review and for not meeting your expectations. We want to let you know we are already working to address the problems you referred. Our housekeeping and maintenance teams conducts routine checkups throughout the hotel on a regular structured program basis. Your review highlights... More 

Level Contributor
13 reviews
3 of 5 stars Reviewed June 8, 2016 via mobile

It's in the Empire Burbank Center, so it's surrounded by supermarkets, shops and every kind of restaurants. The rooms are clean and you have a good grab'n'go breakfast. Plenty of place to park your car and you have microwave and a coffee maker in the room.

Helpful?
Thank Gabriel S
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for choosing to stay at Extended Stay America - Los Angeles - Burbank Airport during your visit to Los Angeles. We are delighted to hear you had an enjoyable stay, and our location close to shops and restaurants was perfect for your needs. We are also glad to read that you liked your neat-and-tidy accommodation with all in-room... More 

Modesto, California
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 23, 2016

Booked this place by accident. We arrived at 3:00 am. Room was clean, no frills. Wifi signal was strong. No ice maker on the property. Each room has a kitchen with empty ice cube trays in the freezer. Bed was comfortable. Parking spaces were reduced because of inconsiderate guests straddling spaces. There is no security or parking enforcement. There are... More 

Helpful?
Thank Beverly B
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for sharing your stay experience with us! We are pleased to hear that your overall stay was satisfactory and that you liked your clean accommodation. We also appreciate your observations and constructive comments. We hope to welcome you and your family to Extended Stay America - Los Angeles - Burbank Airport the next time you are in our... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 22, 2016 via mobile

Hotel was just fine. Only stayed two nights though. Nothing special, bare bones, but I found my room to be pretty clean and certainly sufficient. The lights are all fluorescent energy savers which give the place a "cheap" feeling and the bedspread came right off and soon as I entered the room as it feels like a foamy cardboard material.... More 

Helpful?
Thank LilyPats
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for the candid comments about your stay at our hotel while on business. We appreciate your feedback about our location close to a variety of restaurants and shopping outlets. We receive many positive comments about the same, so we are glad this contributed to making your stay a great one. I have noted down your concerns and will... More 

Tempe, AZ
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 22, 2016 via mobile

I was wary of this place after reading the negative reviews, but the arrangements were made for me and couldn't be changed. I need not have worried. The room was clean and comfortable. Yes, the nearby train tracks produce some noise, but it didn't disturb my sleep. Staff at desk was pleasant, breakfast was adequate for my needs. Lots of... More 

Helpful?
Thank LTAYLORTempe_AZ
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for selecting Extended Stay America - Los Angeles - Burbank Airport for your visit and for sharing your comments. We are glad you liked your well-kept accommodation and that you had a good night’s sleep while you were here. It is also good to read that you were impressed with our front-desk service, breakfast offerings and our convenient... More 

San Francisco, California
Level Contributor
91 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed March 8, 2016

I stayed at this hotel in September 2015 for a weekend while visiting a close friend of mine in LA. Hotel is right next to Burbank Airport and very easy to get to. Check in was a breeze and they provide free wifi along with free continental breakfast in the morning. Room was fairly average. Nothing to brag about. Nice... More 

Helpful?
1 Thank Paymon B
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 7, 2016

I checked in Feb 6th for one night around midnight.Upon making the reservation I was advised no one at reception because they close at 11pm however someone will hand over my key. After about 15 minutes someone came from the back area and asked me for my reservation # 120970648 and types of ID. Then he asked me for my... More 

Helpful?
1 Thank M A
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

I appreciate you bringing your experience to our attention. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel's manager, I can assure you that I have retrained our staff on our hotel policies and procedures to ensure your experience is not repeated. Thank you very much for bringing this to our attention. If... More 

Travelers are raving about these Burbank hotels

Birmingham, Alabama
1 review
1 of 5 stars Reviewed February 28, 2016 via mobile

The sheets were bloodstained. They refunded my money promptly. The staff was courteous. We ended up at the courtyard next door. More expensive, but clean. The location of both hotels makes it easy to get to the Bob Hope airport. The carpet was musty, and they allow pets (if you are allergic to animals, this one is not for you).

Helpful?
Thank pkoke
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

I appreciate you bringing your experience to our attention. The conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken prompt preventative action with our housekeeping staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an... More 

Iowa
1 review
3 of 5 stars Reviewed January 31, 2016

The rate was average, the location to the airport was good, restaurants and Target, close. The bathroom sink and bathtub looked like they hadn't been cleaned very well. The bathroom floor couldn't have been cleaned, as I found a prescription pill right under the sink. No kitchen utensils or coffee maker in kitchen, you had to ask. The breakfast, what... More 

Helpful?
Thank missswissIowa
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Los Angeles - Burbank Airport

Address: 2200 Empire Avenue, Burbank, CA 91504
Location: United States > California > Burbank
Price Range: $125 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Burbank Airport 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles-Burbank Airport Hotel Burbank
Extended Stay America Burbank
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