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Extended Stay America - Los Angeles - Burbank Airport

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Extended Stay America - Los Angeles - Burbank Airport
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146 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Oakland, California
1 review
2 of 5 stars Reviewed 3 weeks ago

Burbank is a crowded place in July with incoming families heading to Universal City and hotel rates get high so this hotel gets to shoot fish in a barrel. It's OK hotel for families on a budget and wanting to cook in their rooms. I stayed here for business because I am limited to my $120 government rate and regular... More 

Helpful?
Thank caliredbud
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. Thank you for bringing these details to my attention and we do take... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

The staff unprofessional, hotel in terrible conditions, carpets dirty, the entire hotel dated, seems more like a hostel than a hotel, perfect location terrible experience, my first time at extended stay hotels and I'm sure will be the last one, you need to carry downstairs your used towels in order to have fresh ones, if you need more soap or... More 

Helpful?
Thank Karla M
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for being our valued guest and for posting your remarks online. We are sad to hear you did not enjoy your stay with us, and I am sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as... More 

Travelers are raving about these Burbank hotels

Honolulu, Hawaii
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We stayed for 4 nights this July during the lobby renovation that we were unaware of when booking. The front desk staff that day was friendly. The room was basic and the AC was extremely loud when turning on and off. The train sounds that others mentioned were tolerable though there were a few that were very loud but went... More 

Helpful?
Thank DeeL007
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for taking the time to evaluate your stay and for sharing your feedback. We appreciate you letting us know how we can improve as well as what we are doing right. Having said that, please accept our apologies for the inconveniences you experienced while you were here. Our goal is to provide the highest customer service, and we... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 16, 2016

We recently stayed at the Extended Stay America in Burbank, California. This was our first time staying there and it was the most terrible experience we have ever had with any hotel. Not only is the customer service horrible, the staff including the manager lack basic hospitality netiquettes and common sense guest service skills. This place would be a great... More 

Helpful?
2 Thank ChiDan1
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Hello ChiDan1, Please accept my apologies regarding the difficulty you had with your accommodations, service, and staff during your recent stay with us. I have shared these concerns with my Management team and we have revised our training process to ensure that we get back on track to providing excellent service to all our guests. Thank you again for your... More 

Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 14, 2016

Our grandmother came to visit and since she is not able to climb the stairs to our apartment, we made a small staycation out of her visit and booked here at the Extended Stay. The staff was friendly and even accommodated our request for a room close to the elevator. The room was clean and comfortable. Wifi was good. There's... More 

Helpful?
Thank Lillian D
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

We appreciate you choosing to stay at Extended Stay America - Los Angeles - Burbank Airport recently with family and for providing a great review. It's wonderful to read that you had an enjoyable stay and you found us to be a good value. We are delighted to hear that our associates took excellent care of you, and you enjoyed... More 

Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 22, 2016 via mobile

My family and I stayed for two nights while we visited Universal Studios. Im thankful we were only in the room to shower and sleep. Old damaged furniture, missing light bulbs, and its right on the train track. Dirty rooms, floppy squeaky beds and an oder that I couldnt put my finger on. It was obvious people call the place... More 

Helpful?
1 Thank heathersnavy
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for the constructive comments. We are truly sorry for the issues you mentioned in the review and for not meeting your expectations. We want to let you know we are already working to address the problems you referred. Our housekeeping and maintenance teams conducts routine checkups throughout the hotel on a regular structured program basis. Your review highlights... More 

Level Contributor
13 reviews
3 of 5 stars Reviewed June 8, 2016 via mobile

It's in the Empire Burbank Center, so it's surrounded by supermarkets, shops and every kind of restaurants. The rooms are clean and you have a good grab'n'go breakfast. Plenty of place to park your car and you have microwave and a coffee maker in the room.

Helpful?
Thank Gabriel S
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for choosing to stay at Extended Stay America - Los Angeles - Burbank Airport during your visit to Los Angeles. We are delighted to hear you had an enjoyable stay, and our location close to shops and restaurants was perfect for your needs. We are also glad to read that you liked your neat-and-tidy accommodation with all in-room... More 

Modesto, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 23, 2016

Booked this place by accident. We arrived at 3:00 am. Room was clean, no frills. Wifi signal was strong. No ice maker on the property. Each room has a kitchen with empty ice cube trays in the freezer. Bed was comfortable. Parking spaces were reduced because of inconsiderate guests straddling spaces. There is no security or parking enforcement. There are... More 

Helpful?
Thank Beverly B
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for sharing your stay experience with us! We are pleased to hear that your overall stay was satisfactory and that you liked your clean accommodation. We also appreciate your observations and constructive comments. We hope to welcome you and your family to Extended Stay America - Los Angeles - Burbank Airport the next time you are in our... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 22, 2016 via mobile

Hotel was just fine. Only stayed two nights though. Nothing special, bare bones, but I found my room to be pretty clean and certainly sufficient. The lights are all fluorescent energy savers which give the place a "cheap" feeling and the bedspread came right off and soon as I entered the room as it feels like a foamy cardboard material.... More 

Helpful?
Thank LilyPats
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for the candid comments about your stay at our hotel while on business. We appreciate your feedback about our location close to a variety of restaurants and shopping outlets. We receive many positive comments about the same, so we are glad this contributed to making your stay a great one. I have noted down your concerns and will... More 

Tempe, AZ
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 22, 2016 via mobile

I was wary of this place after reading the negative reviews, but the arrangements were made for me and couldn't be changed. I need not have worried. The room was clean and comfortable. Yes, the nearby train tracks produce some noise, but it didn't disturb my sleep. Staff at desk was pleasant, breakfast was adequate for my needs. Lots of... More 

Helpful?
Thank LTAYLORTempe_AZ
00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for selecting Extended Stay America - Los Angeles - Burbank Airport for your visit and for sharing your comments. We are glad you liked your well-kept accommodation and that you had a good night’s sleep while you were here. It is also good to read that you were impressed with our front-desk service, breakfast offerings and our convenient... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Los Angeles - Burbank Airport

Address: 2200 W Empire Ave, Burbank, CA 91504-3405
Location: United States > California > Burbank
Price Range: $124 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Burbank Airport 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles-Burbank Airport Hotel Burbank
Extended Stay America Burbank
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