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Portola Inn and Suites

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Room & Suite (21)
Pool & Beach (2)
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Overview
  • Excellent30%
  • Very good26%
  • Average19%
  • Poor10%
  • Terrible15%
Aug 1, 2017
“satisfactory accomodations”
Jan 4, 2018
“Absolutely PATHETIC”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Multilingual Staff
2 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (276)
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131 - 135 of 247 reviews
Reviewed February 3, 2013

Large, clean room at a good price. Microwave and fridge were handy. My wife really liked the beds. Very close to Knott's, Medieval Times, Pirates, freeway. Not too far from Disney. Breakfast was minimal but we had read about that. Pool was cold and not...More

Thank Wolfpack21
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded February 4, 2013

Let me start by thanking you for taking the time to provide us with your feedback. It is great to hear how much our guests enjoy our newly remodeled rooms. As you were already aware, we are only a few minutes away from Knott's Berry...More

Reviewed January 30, 2013

We reserved 2 rooms for 5 nights we stayed 1... The rooms are disgusting for being "newly remodeled" the carpet was gross feeling I didnt let my little run around. The lights in the bathroom were out and the water pressure was terrible. The draining...More

Thank JFam07
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded January 31, 2013

Let me take this opportunity to apologize for any inconvenience that arose during your stay. Please know that we have a 24-hour front desk that could have easily fix most of the issues that were encountered inside the room. Also, this is not the typical...More

Reviewed January 30, 2013

Clean, nicely decorated room. Responsive staff. I would be happy to stay again. The breakfast is very minimal, but does include oranges and apples. The refrigerator makes it easy to have milk and cereal in the room. My only complaint is that the standard practice...More

Thank Alan H
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded January 30, 2013

We are glad to hear of the great experience you had while at Portola Inn and Suites. And we are also happy to know you liked the brand new layout of our rooms, which include 37-inch flat screen television, microwave, mini fridge, Iron, Iron board,...More

Reviewed January 28, 2013

Like what most of the other reviews have said, Portola is really your basic inn. The bathroom, the vanity and the overall room was decently clean except for my only pet peeve, the carpet. The carpet is really dingy and dark, I stepped on it...More

Thank Sumie C
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded January 29, 2013

Thank you for taking the time to provide us with your feedback regarding your recent stay at Portola Inn and Suites. We are glad you enjoyed our new televisions and you'll be happy to know that we are in the process of getting a better,...More

Reviewed January 25, 2013

Stayed here while dropping daughter off to college. Didn't use pool. Stayed in January. Very basic motel. Large room, clean. Very appropriate for the price. If you want simple and clean and inexpensive this is your place. Will stay again.More

Thank momtraveler65
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded January 26, 2013

We are glad to hear you had a pleasurable experience while staying at Portola Inn and Suites. Thank you for your feedback and as you were aware, the prices of our rooms are affordable and cheap. We hope you got to enjoy our free amenities,...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
$94 - $150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$94 - $150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (65)
Room & Suite (21)
Pool & Beach (2)
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Room Tips
"Don't stay here. Not healthy or safe. Paid $406 and though I did not check in I was not refunded by..."
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"Do not stay here!"
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"Dont bring your family here. Area is dangerous."
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"Manager suggested we have a room where we can keep an eye on the vehicles."
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