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Portola Inn and Suites

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Portola Inn and Suites
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252 Reviews from our TripAdvisor Community

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Showing 230: English reviews
San Diego, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 30, 2015

Unsanitary and deceitful website pictures (that were photoshopped). Husband paid for room online 3 weeks ago without checking TripAdvisor [went to Knotts Berry Farm all Day/Night]. It was after 11pm when we checked in and that was the only reason we did not leave (3yr old was crying because so tired). CONS: - carpet was so filthy; looked like ejaculation... More 

Helpful?
3 Thank LadyTessa77
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed December 30, 2015 via mobile

We stayed at this hotel on our trip to knotts berry farm. The guys in the front where very friendly and helpful ( even after I called them all day to bug for an early check in). The rooms where very spacious and clean. It was great being able to get to get to our hotel room after so much... More 

Helpful?
Thank gabriela c
Avondale, Arizona
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 29, 2015

I would not stay here again very poor customer service manager Kash was not professional at all, We stayed in room 104 and it had bed bugs. Horrible hotel has not refunded our money as of today would never stay here again,

Helpful?
4 Thank Karla N
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 14, 2015

This is not a "HOTEL" its more of a "Motel". Room was dingy and carpet was filthy. Was charged an extra 2.95 for some weird service fee I have never heard of. I book through Hotels.com and I can usually get a good rate for a good hotel but this was not one of those times. Sheets were itchy and... More 

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3 Thank JOHN C
Ramona, California
Level Contributor
4 reviews
5 of 5 stars Reviewed August 31, 2015

The room was nice and clean we loved the swimming pool it was small but nice my husband called the front desk too ask for clean towels and to empty are trash can they sent somebody up really quickly we left and are room was nice and clean we stay here two nites we will come and stay here again... More 

Helpful?
Thank Sara T
Des Moines, Iowa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 17, 2015

We stayed due to the rate and the advertised free breakfast. The rooms were ok, yet maid service was minimal and not completed until 6pm even with a maid service sign on the door. The breakfast was apples, oranges and prepackaged muffins and didn't start until 7am. Some mornings there was apple and orange juice. It worked for what we... More 

Helpful?
2 Thank Heather B
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 9, 2015 via mobile

dirty sheets with white stains (I don't want to know), shower drain doesn't drain, dark lighting, minimal electrical outlets, has a really funky smell that doesn't air out, and an almost depleted toilet paper roll. the stay is just very very unpleasant in general

Helpful?
2 Thank blueboxz
quality6347, General Manager at Portola Inn and Suites, responded to this review

First I would like to apologize for the condition of the property. The PORTOLA INN & SUITES is now UNDER NEW MANAGEMENT!!!. I would like to be given the chance to make your stay a more pleasant one. Please contact me directly at the hotel or email me at portolainngm@gmail.com . Thank you, Kash More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015 via mobile

Our family stays here often. We last visited inn April 2015, i just booked our next stay for late June. Daisy the manager is great her staff is helpful and welcoming. The location is perfect. It is not even more than 2 miles from knotts berry farm , medieval times, and no more than a 20 min drive from the... More 

Helpful?
Thank MarkandAnnaLV
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 10, 2015 via mobile

This place was super dirty. Dust on the lamps, bathroom drain doesn't work, white stains on the bed. No outlets near the bed. Really dark lighting. Overall this place is pretty terrible, but definitely cheap

Helpful?
1 Thank blueboxz
1 review
1 of 5 stars Reviewed April 7, 2015 via mobile

This hotel is gross and not worth your $$! Toast & cereal for complimentary breakfast maybee for my three year old. I can't log on to their "free WiFi." There is used toilet paper on our bathroom floor and mold on the bathroom ceiling. Would not stay here again.

Helpful?
Thank Amber P
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
Official Description (provided by the hotel)
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 

Additional Information about Portola Inn and Suites

Address: 7921 Orangethorpe Ave, Buena Park, CA 90621-3436
Location: United States > California > Orange County > Buena Park
Price Range: $63 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
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Also Known As:
Portola Hotel Buena Park
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