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Portola Inn and Suites

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Portola Inn and Suites
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247 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I bought this hotel room for our family trip. It was a blind deal and after we got it and were told hotel, I was afraid after reading these other reviews. We arrived on check in day and we're greeted by a nice gentleman who was kind and looked very professional. We then went up to the room and again,... More 

Helpful?
Thank bassetlover1119
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for 16 nights, 2 rooms booked October 2015 for June 2016. Requested 2 ground floor adjoining rooms (not interconnecting) as we travelled with an autistic child and I had just had a second knee replacement 6 weeks prior to travel. We got neither, 3rd floor, rooms 301 and 308! Price was reasonable $2,200 approx, for both rooms, which... More 

Helpful?
Thank Barbara D
Forest Grove, Oregon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 17, 2016 via mobile

We discovered bed bugs on the third night. We were so grossed out. They moved us to another room in the middle of the night. Maids don't do a very good job cleaning or changing linens. Never enough towels. The manager told me the owner would call me right away to comp our stay. That was over two weeks ago.... More 

Helpful?
2 Thank katie5358
Vernon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 13, 2016 via mobile

Save the money. The rooms are really run-down, needing paint and upgrades. It was clean enough, but the sheets were very scratchy and super loud! Also, whatever they clean with gave my daughter a massive attack of hives all over her body! Every move kept us all awake! Not to mention the 24 hour pool that the people running past... More 

Helpful?
2 Thank Lisa G
San Diego, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 22, 2016

Sorry guys this hotel is definitely not for a family. It was filled with tweakers and the rooms were not very clean. My room smelled of mildew or some sort of mold. breakfast was bad they served glazed honey buns, watered down coffee, and not enough sugar or creamer out for guest. The online pictures are so deceiving. Dont stay... More 

Helpful?
3 Thank Joselyn V
Murrieta, California
Level Contributor
149 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
1 of 5 stars Reviewed February 2, 2016

if you like being woke up at 3:45am with obscene and belligerent shouts of what the world can do with itself this is the place for you. Paper thin walls gave me an intimate insight to what the fighting was all about. I continued to hear doors being slammed throughout the night, not from one room but from just about... More 

Helpful?
Thank AnthonyVA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 22, 2016 via mobile

Our family visits often from las Vegas. We stayed earlier this month for two nights. There were a couple small hiccups ... Our door key did not work and three battery in the smoke detector needed changing. Both things were fixed by Freddy immediatly. He was friendly and welcoming. The location is perfect. The sercice is friendly and the room... More 

Helpful?
Thank MarkandAnnaLV
San Diego, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 30, 2015

Unsanitary and deceitful website pictures (that were photoshopped). Husband paid for room online 3 weeks ago without checking TripAdvisor [went to Knotts Berry Farm all Day/Night]. It was after 11pm when we checked in and that was the only reason we did not leave (3yr old was crying because so tired). CONS: - carpet was so filthy; looked like ejaculation... More 

Helpful?
3 Thank LadyTessa77
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed December 30, 2015 via mobile

We stayed at this hotel on our trip to knotts berry farm. The guys in the front where very friendly and helpful ( even after I called them all day to bug for an early check in). The rooms where very spacious and clean. It was great being able to get to get to our hotel room after so much... More 

Helpful?
Thank gabriela c
Avondale, Arizona
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 29, 2015

I would not stay here again very poor customer service manager Kash was not professional at all, We stayed in room 104 and it had bed bugs. Horrible hotel has not refunded our money as of today would never stay here again,

Helpful?
4 Thank Karla N
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 

Additional Information about Portola Inn and Suites

Address: 7921 Orangethorp Ave, Buena Park, CA 90621
Location: United States > California > Orange County > Buena Park
Price Range: $93 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
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Also Known As:
Portola Hotel Buena Park
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