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DoubleTree by Hilton Hotel San Francisco Airport North

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5000 Sierra Point Pkwy, Brisbane, CA 94005-1825
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (251)
360
Panoramas (3)
Room & Suite (189)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel San Francisco Airport North
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Brisbane
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Feel welcome the moment you arrive at DoubleTree by Hilton Hotel San Francisco Airport North with a freshly baked chocolate chip cookie on arrival. Ideally located between downtown San Francisco and San Francisco Airport - just 2.5 miles away via our complimentary airport shuttle service - this modern San Francisco Airport hotel boasts stunning views of the San Francisco Bay. Guests enjoy easy access to attractions including Alcatraz, Chinatown, Muir Woods and the San Francisco Zoo. Watch the San Francisco Giants play a game of baseball at AT&T Park, or enjoy a crafted beer or wine tasting adventure, just minutes away. Business travelers at this hotel will appreciate our proximity to Moscone Convention Center and businesses including CA Technologies, Actelion Pharmaceuticals, Hitachi and Genentech.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Wake-up service / alarm clock
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,191Reviews29Q+A100Room tips
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Popular mentions
GyrFalcons wrote a review Oct 2020
Orange County, CA120 contributions33 helpful votes
In early October I made a reservation here for a one night stay in one room, using Honors points to pay for the room. Upon check-in last week I was told that my original reservation was mistakenly cancelled (without informing me in advance) and that two rooms were subsequently reserved for me (also without informing me), which I would need to pay out-of-pocket. I requested that they cancel one room and that I would pay for the remaining room with Honors points, as I did with my original reservation. A front desk staff member, Danny, refused to apply my Honors points and directed me to Hilton corporate to request that. Before checking out the next day I addressed my concerns with another front desk staff member, Maria, who initially appeared to want to help me correct their mistakes - noting that the computer screen displayed a symbol that indicated that I did reserve a room with Honors points but the screen still indicated a full cash payment due without any points credit, which Maria said was weird and not seen such a contradiction before. After over 30 minutes with Maria my issues could not be corrected and she even tried to negotiate that I still pay instead of using Honors points - unbelievable! I did call Hilton corporate and registered a couple of Case numbers, but as of writing this review, four days after check-out, the charges for the room, that should have paid for with Honors points, are still on my credit card account. Buyer Beware Finally, the staff did not perform any Covid-19 screening of us (or any guest seen) in accordance with the California Public Health Department's COVID-19 INDUSTRY GUIDANCE: Hotels, Lodging, and Short Term Rentals - (reference pages 7&8 - see section titled "Individual Control Measures and Screening" - paragraph titled "Guests and visitors should be temperature and/or screened upon arrival... " on page 8).
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Date of stay: October 2020
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Road Warrior wrote a review Dec 2019
San Francisco, California23 contributions18 helpful votes
Hotel's Favorite
I live in SF and needed 2 end of year stays to maintain Diamond status for 2020. Weird to stay local at a hotel, and when I searched for local Hilton brand hotels, this one stood out, as it is 10 minutes from my house in SF. Friendly staff, clean modern rooms. Not much to do or see in Brisbane, but I was just there for 10 hours, so wasn’t touring around. Free parking is nice. Apparently I had a bay view but checked in late and never looked out window. I would suggest avoiding rooms on -19 as the are back to back with the elevator shaft and could hear the swoosh all night long. (Ie 719, 819). I would recommend for colleagues coming to SF. Saw a shuttle, not sure if it stops in SSF, or by restaurants as nothing by hotel/Brisbane. As I mentioned, I had my car so not an issue, but if someone is from out of town, would want to have access to restaurants or shops. Well done Doubletree. For a status run, was pleasantly surprised.
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Date of stay: December 2019Trip type: Traveled solo
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Response from JD S, General Manager at DoubleTree by Hilton Hotel San Francisco Airport North
Responded Dec 30, 2019
Yes, the hotel not only offers complimentary parking but also an airport shuttle service. Delighted to read that you retained your Diamond status, your loyalty is very much appreciated. Happy New Year!
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Jonathan Garcia wrote a review Aug 2020
Los Angeles, California1 contribution
Read the recent reviews from previous people that stayed here. This place isn’t bad but not the best. Another hotel in my opinion. Rooms were clean. Beds were big and the huge TV was nice. Although I had previously had lunch before arriving to the hotel, I was able to throw my trash out near the front of the hotel was noticed tons of ants on top of it. I know it’s outside and near grass and all but trust me, it was practically an ant hill will hundreds of ants living on it. Pretty sure a few tried to get on the bag of trash I was throwing out as soon as I tossed the bag out. Should maybe pay more attention to the outside environment of the property. The staff is decent, but super straight to the point in a blunt manner. I think people notice their blunt manner assuming they come off rude but that’s just my experience with it. Oh and parking...you have to pay a 15 dollar fee when you show up. They ask you “Did you happen to drive here, if so are you parking overnight?” I wanted to laugh out loud, cause it’s a hotel. Of course I’m going to park my car and sleep. Yes in the blunt tone but nothing in a rude way from my experience. Did catch me off guard though for paying overnight parking. Very COVID-19 prepared I must say. Especially when entering the door to the rooms. I’d stay here again.
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Date of stay: August 2020Trip type: Traveled with family
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Josiah A. C. wrote a review Apr 2020
San Francisco, California10 contributions3 helpful votes
I wish I would have read the reviews for this double tree location before making my reservation. I can see they have a history of having poor customer service. Unfortunately though, me and my fiance stayed here on 4/26/2020 to 4/27/2020. We are both essential workers who commute to San Francisco for work, and have been working extra hours due to the COVID-19 crisis. Instead of driving home after long working hours, we have been taking advantage of nearby hotels. So after 2 months of frequenting comfort inn and best western, I wanted to stay somewhere that would be clean, welcoming and had delicious warm cookies for decent rate. So I thought let me book a room at the double tree. BIG MISTAKE - It was not clean, it was not welcoming and due to the corona virus this location is not serving cookies to guest at all. Which I learned when it was screamed at me by a staff member when I asked her will you have some cookies later? Had I known there was no cookies, A SIGNATURE OF DOUBLETREE I would have never booked a reservation here. I was really disappointed and looking forward to eating the cookies. I felt like there should have been some notification about that. Its a signature trade mark of the hotel for crying out loud. Its what makes DoubleTree different than all other hotels, and you are telling me you are not serving them? That doesn't make any sense. Don't you know how delicious cookies are in times of stress? Who ever made that decision should be demoted. I also thought I was booking at a hotel that was going to speak to me politely - WRONG AGAIN - If you can actually locate staff to talk to at this location, do not expect them to speak to you kindly...any attempt by you talking to them is interrupting their thinking and really upsets them. I should have gotten the hint when I had to call in to add my fiances name to my reservation, since she would be getting off work earlier than I was and would arrive a few hours ahead..But NO ONE ANSWERS THE PHONE HERE. I am not being sarcastic, they let their calls go to an answering machine. I must have had to call every 5 minutes for an hour straight until a staff answered my call. I must have made her very upset that I interrupted her instagram and tik tok time, because when she was talking to me she had a very rude tone of voice and was breathing heavily with frustration. I gave her my confirmation number five times and she said she could not find it. She kept asking me are you sure you have a reservation suggesting I never made one. I thought it would be different when calling the front desk from my room. WRONG. Don't even try calling from the room, they'll never answer, and when you go down to the front desk to speak with them in person, they'll just give you dirty looks and yell at you for interrupting their " me time". I haven't even gotten to the lack of cleanliness yet...so let me say that I can confirm other reports of trash being left in hallways at this location.It just sits there outside the rooms... Good thing I did not need any ice, because on the 8th floor of this location, as soon as you get off the elevators, is the ice machine, and it doubles as the waste area for trash and even broken AC units....Does not smell very nice. I seen it and thought it would be picked up during the night, but it was all there the next morning. I thought I could even smell it from the room, but my fiance said I was exaggerating. I must have a stronger nose than her. You can let me know if you smell it when you stay here. But I must say this place is a joke...they even said no to a late check out request. My fiance is a Hilton Honors member and still no late check out. That was my last straw. I was receiving no type of customer services from anyone. I reported all of this to the Director of Sales and Marketing, Arthur D. Wood, in a long detailed email...he did not seem to care. I guess I should have expected less from him...I mean a leader's team is a reflection of him and they obviously did not care about me. Not sure why thought he would. He tried to fool me into booking another stay at this location. After I already paid for such a poor experience, I am going to pay for more? Ridiculous. THUS BE WARNED don't stay here! There is much better hotels nearby! I would say their names but they do not pay me to advertise for them... Regards, JAC
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Date of stay: April 2020
Value
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Trip type: Traveled on business
2 Helpful votes
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Response from gdealmeida1610, General Manager at DoubleTree by Hilton Hotel San Francisco Airport North
Responded Apr 29, 2020
mrluxurious888, I appreciate your candid feedback and apologize for this stay falling below your expectations. Your comments are valuable for the betterment of our hotel operations and you can be certain that improvements will happen based on your notes. Stay safe!
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Mirko L wrote a review Apr 2020
1 contribution
After 20 years in Hilton facilities, something has changed. I have always preferred these structures for their quality in the service and for the many particularities that the differences between the other structures, unfortunately something has certainly changed. I booked two nights on 27 January 2020 with date 12 and 13 April 2020 at DoubleTree by Hilton San Francisco Airport North through Booking. Payment by credit card. Due to total block for Covid19, at the end of February they cancel all flights, block entry to the United States, so I request the cancellation by sending an email to Hilton, and also using the instructions request procedure on Booking. On March 12 I receive e-mails from Booking where they communicate the structure DoubleTree by Hilton San Francisco Airport North has accepted the cancellation WITHOUT ANY COST or PENALTY, FREE. Very satisfied, I am calm and calm, convinced of the quality of Hilton that until then had always developed. On April 12, 2020, without any communication, DoubleTree by Hilton San Francisco Airport North is credited / withdraws money from my credit card. Amazed, I write directly to the Hilton structure, and also to Booking. To date, I have not received any communication from Hilton, no response to my emails, and no service from the customer to whom I have regularly complained. By booking instead he moved trying to broker with the structure, which never communicated..from how they say. While he gave assistance to me asserting that in case of non-refund from the structure, they will do it. Definitely dissatisfied with the management of Hilton, I am careful not to return to one of their facilities, both for the embezzlement they have made me, for which I will still complain to the competent authority, but also for the lack of communication and responses to all e- mail mine.
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Date of stay: April 2020
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Response from gdealmeida1610, General Manager at DoubleTree by Hilton Hotel San Francisco Airport North
Responded Apr 29, 2020
Hello Mirko L, My apologies for the misunderstanding. As you may imagine the pandemic has hit all of us really hard and certainly there was a communication breakdown somewhere along the way. Based on the extenuating circumstances we will be refunding the late cancelation fee to your credit card. I hope this gesture can help you regain trust at the Hilton hotels and the DoubleTree San Francisco Airport North. Stay safe!
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PRICE RANGE
$108 - $319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson hotel brisbane, radisson brisbane, brisbane radisson
FORMERLY KNOWN AS
Radisson Hotel San Francisco Airport Bay Front
LOCATION
United StatesCaliforniaBrisbane
NUMBER OF ROOMS
210
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Frequently Asked Questions about DoubleTree by Hilton Hotel San Francisco Airport North
Which popular attractions are close to DoubleTree by Hilton Hotel San Francisco Airport North?
Nearby attractions include Edible Excursions (4.8 miles), Scenic 49 Mile Drive (0.1 miles), and Bad Axe Throwing (4.6 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel San Francisco Airport North?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel San Francisco Airport North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel San Francisco Airport North?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at DoubleTree by Hilton Hotel San Francisco Airport North?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel San Francisco Airport North?
Conveniently located restaurants include Geoff of Ichido, New England Lobster Market & Eatery, and West Coast Cafe.
Are there opportunities to exercise at DoubleTree by Hilton Hotel San Francisco Airport North?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does DoubleTree by Hilton Hotel San Francisco Airport North have an airport shuttle?
Yes, DoubleTree by Hilton Hotel San Francisco Airport North offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Hotel San Francisco Airport North?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel San Francisco Airport North offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel San Francisco Airport North?
The staff speaks multiple languages, including English and Spanish.