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Extended Stay America - Orange County - Brea

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Traveler (56)
Room & Suite (44)
Dining (2)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Kitchenette
Microwave
Non-Smoking Rooms
Good to know
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Location

Full view
Contact
3050 E Imperial Hwy, Brea, CA 92821-6717
Getting there
John Wayne Airport16 mi
Ontario Intl Airport18 mi
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164Reviews
81Photos
1Q+A
27Room tips
Traveler rating
  • 44
  • 14
  • 20
  • 24
  • 62
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Popular mentions
The hotel has just one crew for anything.I have to wait about 20 min for my check in until the crew finishes with the guest up stairs. When I finally had a room to up the luggage was horrible because the cars the hotel has are stuck. When I entered in the room the hotel has just
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Response from 00esa, Manager at Extended Stay America - Orange County - Brea
Responded 1 week ago
Rosana, We apologize for the delay it took in providing you with your room at the time check-in. Also, we are sorry for the disappointment you concerning the television channels and the comfort of your bedding. Your feedback is discussed with appropriate individuals as it will help us improve our facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
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Two different rooms...bugs in each room!!! We checked into the first room only to find a ROACH sitting on the mattress of the first of two beds! Given a second room, we found another bug on the headboard of the first of two beds in the room! We did NOT stay in that room or
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Response from 00esa, Manager at Extended Stay America - Orange County - Brea
Responded Nov 10, 2018
Cathy, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
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+3
This hotel was a great deal so we thought! It is so sick inside and nobody has ever actually cleaned anything. I don't know if they even have people to clean and if they do, they do not bother to care to actually clean between guest stays but the keys and paper work say they
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Response from 00esa, Manager at Extended Stay America - Orange County - Brea
Responded Aug 19, 2018
Thank you for your review. We can't apologize enough for the housekeeping issues you described while you were here. What you encountered does not meet our standards, and we have inspection procedures in place so that this should not happen. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. Please consider giving us another opportunity to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
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This was absolutely the worst place we could ever have checked into. We booked early in the day and checked in at 1 in the morning. There were no dishes no coffee pot. The bathroom was appalling give her pubic hairs on the back of the toilet seat urine on the floor and on the
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Response from 00esa, Manager at Extended Stay America - Orange County - Brea
Responded Jul 12, 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management
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Without exaggeration I can say that this was the worst hotel I have stayed in within the U.S. Check-in staff was pleasant, but the facilities were terrible. Upon approaching our room we noticed the door trim was falling off, once inside we found a huge dark stain near the door.
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Response from 00esa, Manager at Extended Stay America - Orange County - Brea
Responded May 26, 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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BATHROOM CONDITION CARPET CONDITION
BATHROOM CONDITION CARPET CONDITION
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Do the rooms have ethernet?
No, but there is free WiFi available to all guests.
0 votes
"tip on choosing a good room: one at a different hotel"
"Don't stay there!"
"Don't stay at this place."
"Request it be cleaned before arrival"
"cook in room will be ok."
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123456
PRICE RANGE
$89 - $153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead brea hotel breaextended stay america breahomestead hotel brea
FORMERLY KNOWN AS
Homestead Brea
LOCATION
United StatesCaliforniaBrea
NUMBER OF ROOMS
132
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